my rebate was dated 6/2/2006. I have purchased a seagate Hard Disk at Tigerdirect.com and submitted my rebate through Onrebate.com Later i never received the rebate amount of $44.50 I tried to reach them in 2006 and once in July 2007. I was told that my check would be mailed in 3-4 weeks. I never received the rebate. I thought it would be waste of time to keep following up.
Today 7/16/2008, I looked up the printout of the rebate status in one of my folder and tried to check for the status online. It says that my payment was not sent. then i called up the 888 phone number. It was a painful call. i reached the CSR twice, the first one kept me on hold forever. I disconnected and the second CSR was so rude. she didnt even tell me her name or employee Id. total time during the call, she was yelling at me. as i was at work i couldnt shout at her. But i was asking her for my rebate and she first said ,as it is too old its not in my system. then she asked for the tracking number and said the check was mailed after my call in July 2007. I said i didnt receive the check. in response to that, she is going to check with wachovia bank to see if i ever cashed my check.
i dont see why she want to do that as the rebate status in their website www.onrebate.com says, the payment was not sent. she also didnt verify my mailing address. the address has an aparment number. i want to see if the address was correct. she is so rude and reluctant to say the apartment #. also she doesnt know how long is the process of verifying with the bank is going to take. on a whole i spent more than hour doing this.