• Report: #352024

Complaint Review: OnRebate-Tigerdirect

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  • Submitted: Wed, July 16, 2008
  • Updated: Thu, July 17, 2008

  • Reported By:Arcadia California
OnRebate-Tigerdirect
Onrebate.com,po Box 4401588 Miami, Florida U.S.A.
  • Phone: 888-222-9300
  • Web:
  • Category: Websites

OnRebate.com Never sent out my rebate check Miami Florida

*UPDATE Employee: We apologize...

*UPDATE Employee: We apologize...

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my rebate was dated 6/2/2006. I have purchased a seagate Hard Disk at Tigerdirect.com and submitted my rebate through Onrebate.com Later i never received the rebate amount of $44.50 I tried to reach them in 2006 and once in July 2007. I was told that my check would be mailed in 3-4 weeks. I never received the rebate. I thought it would be waste of time to keep following up.

Today 7/16/2008, I looked up the printout of the rebate status in one of my folder and tried to check for the status online. It says that my payment was not sent. then i called up the 888 phone number. It was a painful call. i reached the CSR twice, the first one kept me on hold forever. I disconnected and the second CSR was so rude. she didnt even tell me her name or employee Id. total time during the call, she was yelling at me. as i was at work i couldnt shout at her. But i was asking her for my rebate and she first said ,as it is too old its not in my system. then she asked for the tracking number and said the check was mailed after my call in July 2007. I said i didnt receive the check. in response to that, she is going to check with wachovia bank to see if i ever cashed my check.

i dont see why she want to do that as the rebate status in their website www.onrebate.com says, the payment was not sent. she also didnt verify my mailing address. the address has an aparment number. i want to see if the address was correct. she is so rude and reluctant to say the apartment #. also she doesnt know how long is the process of verifying with the bank is going to take. on a whole i spent more than hour doing this.

Thulasi
Arcadia, California
U.S.A.

This report was posted on Ripoff Report on 07/16/2008 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebate-Tigerdirect/Miami-Florida-33144/OnRebatecom-Never-sent-out-my-rebate-check-Miami-Florida-352024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We apologize...

AUTHOR: Tiger Direct Pat - (U.S.A.)

We apologize for the inconvenience. Though we are not who offers or pays the rebates, we always stand behind our customers. This rebate is over 2 years old, but if you would please send copies of any information that you have to my e-mail (Patrice.Altine@tigerdirect.com) and we will speak to the rebate company directly, and make sure that your rebate gets paid.

Sincerely,

Pat A.

Customer Service.
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#2 UPDATE Employee

We apologize...

AUTHOR: Tiger Direct Pat - (U.S.A.)

We apologize for the inconvenience. Though we are not who offers or pays the rebates, we are willing to stand behind our customers. This rebate is over 2 years old, but if you would please send copies of any information that you have to my e-mail (Patrice.Altine@tigerdirect.com) and we will speak to the rebate company, and make sure that your rebate gets paid.

Sincerely,

Pat A.

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