• Report: #276362

Complaint Review: OnRebate

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  • Submitted: Fri, September 28, 2007
  • Updated: Tue, September 30, 2008

  • Reported By:Seattle Washington
OnRebate
120 E PALMETTO PARK RD. 3RD FLOOR BOCA RATON, Florida U.S.A.

OnRebate - TigerDirect scam Need other for class action suit BOCA RATON Florida

*UPDATE Employee: Rebuttal is competely false....

*Consumer Comment: Employee from tigerdirect told me this

*UPDATE Employee: onrebate

*UPDATE Employee: customer assitance

*UPDATE Employee: customer assitance

*UPDATE Employee: customer assitance

*UPDATE Employee: customer assitance

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I'm another person frustrated with dealing with OnRebate and Tiger Direct.

I've filed a complaint with the FTC and recommend everyone else do the same here... http://www.ftc.gov/ftc/cmplanding.shtm
I'm also in the process of acquiring an an attorney to proceed with a class action suit against either/both companies, as, in the case of CompUSA, the FTC ruled that the company selling the product is liable for the rebate if the rebate clearing house fails to perform... http://www.ftc.gov/opa/2005/03/compusa.shtm

My purchases were made and rebates accepted in May of 2006. I waited until September 2006 to contact onrebate, as 2 months should be more than enough time to issue an electronic rebate.

After receiving this response,

Thanks for your email.



YX96W7XYMHLG89VW
FDKQRN2QKWFUYGG3
GKCEEUZBLCMQXN8Q

This is a response to support ticket: 59544944

Your rebate registration has been located in our database. We need to verify your PayPal address before re-issuing payment. Please reply with your current e-mail address and payment will be re-issued.

I replied with my valid PayPal address. One of the rebates has been paid, but one out of three is not acceptable.

Further inquiries into the situation only net this response:

Thanks for your email.


YX96W7XYMHLG89VW FDKQRN2QKWFUYGG3 GKCEEUZBLCMQXN8Q
As per your request your information will be forwarded to the accounting department.

Other victims are needed in order to follow through with this suit. Please post your stories in response to this, in order to keep them organized.

Dan
Seattle, Washington
U.S.A.

This report was posted on Ripoff Report on 09/28/2007 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebate/BOCA-RATON-Florida-33432/OnRebate-TigerDirect-scam-Need-other-for-class-action-suit-BOCA-RATON-Florida-276362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Rebuttal is competely false....

AUTHOR: Tiger Direct Pat - (U.S.A.)

Please be aware, the information given in the previous rebuttal "by a TigerDirect.com employee" is a complete fabrication. Furthermore, upon contacting On Rebate, we were advised and provided details regarding payment on all your rebates. According to their records nothing is currently pending, do if you still feel you're owed any amount please contact me at Patrice.Altine@Tigerdirect.com, and I will look further into your order.

Pat A.
TigerDirect.com
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#2 Consumer Comment

Employee from tigerdirect told me this

AUTHOR: Anonymous - (U.S.A.)

Information came directly from a tigerdirect employee. He stated (verbatim):

Heres how it works. they get in 100% of the rebates sent. They immediately scrap and shred 10% of them, unless they are certified mail. From that, the rebate manager is supposed to redeem at least 60% of whats left over. he doesn't. he fakes the paperwork, and everyone including the CEO knows about it. he only approves around 20%. the rest he denies for no reason or tosses out the UPC code and says its missing or whatever. people usually dont waste time fighting the denial. He pockets the rest of the budget and pays off his Lamborghini that his fat ass ca barely fit in.
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#3 UPDATE Employee

onrebate

AUTHOR: Pedro - (U.S.A.)

We apologized for any frustration cause during the rebate process. In order to better assist you please e-mail me at pedro.mondejar@onrebate.com.Thank You
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#4 UPDATE Employee

customer assitance

AUTHOR: Pedro - (U.S.A.)

AS PART OF OUR CUSTOMER'S SATISFACTION AND COMMITMENT, WE ALWAYS STRIVE TO ENSURE THE BEST POSSIBLE CUSTOMER SERVICE. UNFORTUNATELY, AT THIS TIME DUE TOTHE LIMITED INFORMATION THE CUSTOMER PROVIDED; WE ARE UNABLE TO LOCATE THE REBATE IN QUESTION. HOWEVER, AS PART OF OUR COURTEOUS SERVICE; WE WOULD LIKE THE CUSTOMER TO CALL US AT 1.888.222.9300 WITH FURTHER INFORMATION REGARDING THIS REBATE. WE ARE WILLING TO WORK SIDE BY SIDE WITH THE CUSTOMER TO ENSURE FULL SATISFACTION.
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#5 UPDATE Employee

customer assitance

AUTHOR: Pedro - (U.S.A.)

AS PART OF OUR CUSTOMER'S SATISFACTION AND COMMITMENT, WE ALWAYS STRIVE TO ENSURE THE BEST POSSIBLE CUSTOMER SERVICE. UNFORTUNATELY, AT THIS TIME DUE TOTHE LIMITED INFORMATION THE CUSTOMER PROVIDED; WE ARE UNABLE TO LOCATE THE REBATE IN QUESTION. HOWEVER, AS PART OF OUR COURTEOUS SERVICE; WE WOULD LIKE THE CUSTOMER TO CALL US AT 1.888.222.9300 WITH FURTHER INFORMATION REGARDING THIS REBATE. WE ARE WILLING TO WORK SIDE BY SIDE WITH THE CUSTOMER TO ENSURE FULL SATISFACTION.
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#6 UPDATE Employee

customer assitance

AUTHOR: Pedro - (U.S.A.)

AS PART OF OUR CUSTOMER'S SATISFACTION AND COMMITMENT, WE ALWAYS STRIVE TO ENSURE THE BEST POSSIBLE CUSTOMER SERVICE. UNFORTUNATELY, AT THIS TIME DUE TOTHE LIMITED INFORMATION THE CUSTOMER PROVIDED; WE ARE UNABLE TO LOCATE THE REBATE IN QUESTION. HOWEVER, AS PART OF OUR COURTEOUS SERVICE; WE WOULD LIKE THE CUSTOMER TO CALL US AT 1.888.222.9300 WITH FURTHER INFORMATION REGARDING THIS REBATE. WE ARE WILLING TO WORK SIDE BY SIDE WITH THE CUSTOMER TO ENSURE FULL SATISFACTION.
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#7 UPDATE Employee

customer assitance

AUTHOR: Pedro - (U.S.A.)

AS PART OF OUR CUSTOMER'S SATISFACTION AND COMMITMENT, WE ALWAYS STRIVE TO ENSURE THE BEST POSSIBLE CUSTOMER SERVICE. UNFORTUNATELY, AT THIS TIME DUE TOTHE LIMITED INFORMATION THE CUSTOMER PROVIDED; WE ARE UNABLE TO LOCATE THE REBATE IN QUESTION. HOWEVER, AS PART OF OUR COURTEOUS SERVICE; WE WOULD LIKE THE CUSTOMER TO CALL US AT 1.888.222.9300 WITH FURTHER INFORMATION REGARDING THIS REBATE. WE ARE WILLING TO WORK SIDE BY SIDE WITH THE CUSTOMER TO ENSURE FULL SATISFACTION.
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