OnRebate PO Box 440588
Miami, Florida U.S.A.
OnRebate, OnRebate.com Rebate check never received. Unable to get a replacement. Miami Florida
*Consumer Comment: Don't be fooled Michael
*UPDATE Employee: Customer Service
On 10/25/2005 I purchased a PNY 512MB PC3200 DDR 400MHz at TigerDirect.com. This item had 2 rebates on it. One rebate was processed and I received the check. The other rebate was denied because OnRebate.com didn't receive it for some reason. After months of phone calls and emails I finally got them to let me resubmit the rebate and a check was supposedly issued on 12/13/2006 but I never received the check.
After another round of phone calls and emails I got them to issue a replacement check on or around 9/15/2007 but I never got that check either. I have called and emailed them several times and when I call I'm told that they'll refer the problem to "accounting" but then I never hear from them again and now they're not replying to my emails either.
I find it highly suspicious that the check for this rebate has gotten "lost" not once but TWICE. Quite frankly I don't think they ever mailed the checks. I think they just told me they mailed the checks so I would go away.
OnRebate.com has the worst excuse for customer service. I don't think anybody works there for more than a month. Every time I try to follow up with somebody that I get an email from I get an automatic reply telling me that person doesn't work there any more.
All I want is a simple check for $10.00.
Is that too much to ask for?
West Jordan, Utah
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