- Report: #317940
Report - Rebuttal - Arbitrate
Complaint Review: OnRebate
OnRebatePO Box 440588 Miami, Florida U.S.A.
OnRebate, OnRebate.com Rebate check never received. Unable to get a replacement. Miami Florida
*Consumer Comment: Don't be fooled Michael
*UPDATE Employee: Customer Service
After another round of phone calls and emails I got them to issue a replacement check on or around 9/15/2007 but I never got that check either. I have called and emailed them several times and when I call I'm told that they'll refer the problem to "accounting" but then I never hear from them again and now they're not replying to my emails either.
I find it highly suspicious that the check for this rebate has gotten "lost" not once but TWICE. Quite frankly I don't think they ever mailed the checks. I think they just told me they mailed the checks so I would go away.
OnRebate.com has the worst excuse for customer service. I don't think anybody works there for more than a month. Every time I try to follow up with somebody that I get an email from I get an automatic reply telling me that person doesn't work there any more.
All I want is a simple check for $10.00.
Is that too much to ask for?
West Jordan, Utah
This report was posted on Ripoff Report on 03/14/2008 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebate/Miami-Florida-33144/OnRebate-OnRebatecom-Rebate-check-never-received-Unable-to-get-a-replacement-Miami-Fl-317940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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