- Report: #174174
Report - Rebuttal - Arbitrate
Complaint Review: OnRebate
OnRebateP.O. Box 3028 Miami, Florida U.S.A.
OnRebate is giving Tiger Direct a MAJOR Black eye ripoff Miami Florida
*UPDATE Employee: rebate
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My circumstances are much the same as his. However, I build and service computers as a hobbyist, primarily.
I have been dealing with TigerDirect as a consumer since the year 2000, and NEVER have I had any unpleasant experiences with this company.
With TigerDirect, I have always had fast, reliable services, shipping was expedited and arrived as expected.. my rebates were honored by whatver manufacturer, or vendor's products I purchased..
Then, I "met" onrebate. The frustrations mounted with each email I received from them regarding a $75.00 rebate I was entitled to upon the purchase of an X2Gen 19" monitor.
Initially, I was accepted, approved and promised a rebate from onrebate.com before I knew it, I was then declined a few weeks later.
My denial from onrebate concerned a "denial from the vendor" for an "invalid serial number" of the product [monitor].
I couldn't get a more PRECISE number from the monitor than I had submitted, as I referred to the back of the monitor, documenting the EXACT numbers from its manufacturer's sticker!
Per TigerDirect's site instructions:
I resubmitted all necessary data to TigerDirect, and was initially denied because the original purchase order, and UPC code wasn't submitted. I couldn't very well send the originals, because Onrebate had them.
Upon receiving the denial letter from TigerDirect, I called them immediately, and spoke to a kind and courteous young man.
He was, and is the sole individual I chose to continue communications with regarding this rebate matter. TigerDirect, and their courteous customer representatives have rectified this matter.
As an aftermention, I received yet another request from onrebate for further investigations regarding this denied $75.00 rebate [1/20/06]. The company requested I resubmit ALL necessary documents for reconsideration regarding this rebate matter.
I REFUSE to waste any stamps, paper, or time addressing this company ever again.
This company is giving TigerDirect a MAJOR black eye.
Just my $.02
This report was posted on Ripoff Report on 01/31/2006 09:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebate/Miami-Florida-33144/OnRebate-is-giving-Tiger-Direct-a-MAJOR-Black-eye-ripoff-Miami-Florida-174174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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