• Report: #218202

Complaint Review: OnRebate.COM & TigerDirect.COM

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  • Submitted: Sun, October 29, 2006
  • Updated: Mon, July 30, 2007

  • Reported By:Houston Texas
OnRebate.COM & TigerDirect.COM
120 East Palmetto Park Road, 3rd Floor Boca Raton, Florida U.S.A.

OnRebate.COM & TigerDirect.COM Rebate Fraud - DO NOT BUY FROM Tiger Direct Boca Raton & Miami, Florida

*UPDATE Employee: Help with your rebate

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In July of 2006 I made my first 3 purchases ever from TigerDirect. One item was RMA'd immediately when the promised rebate was invalid - fortunately I was able to refuse receipt of the package.

After a mind numbing process at OnRebate.com that took 30 minutes per rebate, and after completing 7 separate rebate forms for one item, and 3 more rebate forms for the second item, I signed everything, photocopied it all, and mailed each form in a separate envelope.

Within a few days a horrible stream of worthless SPAM started spewing from OnRebate.com pretending to inform me of the status of my 10 rebates. Within 30 days I received e-mails saying "the check is in the mail". Now, 90 days later I have received no checks and am out $280 on the purchases. In one case I have received at 30 day intervals additional notes saying "the check is in the mail". No check has shown up.

My credit card company refuses to refund the money owed me. Worse yet the State Attorney General for the State of Florida, to whom I sent a detailed report of this case of fraud, doesn't seem to care one whit about the fraud that OnRebate and TigerDirect are perpetrating. At least one piece of data on the web suggests that OnRebate is run by the same rip-off artists as TigerDirect. No wonder OnRebate triest to extort money from customers to "process your rebate quickly" and then fails to make good. All of the board of directors of both outfits need to go to jail, right now.

As a first time customer they bilked me out of $280. How many millions of dollars have they bilked the rest of their customers if my case is typical?

Go to Google and punch in TigerDirect rebate fraud or OnRebate.COM rebate fraud and the web is full of it. How can the very organizations that are tasked with protecting consumers care nothing for the enormous fraud that is being perpetrated out of the State Of Florida??? Can no one do anything here?

Phil
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 10/29/2006 10:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebateCOM-TigerDirectCOM/Boca-Raton-Florida-33432/OnRebateCOM-TigerDirectCOM-Rebate-Fraud-DO-NOT-BUY-FROM-Tiger-Direct-Boca-Raton-Mi-218202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Help with your rebate

AUTHOR: Alex - (U.S.A.)

Dear Customer:


We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to resolving it for you as promptly as possible.


Sincerely,

Alex
Tiger Direct Customer Service/Web Response
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