Miami, Florida U.S.A.
OnRebate.com Tigerdirect.com Dishonest rebate practices with poor customer service. swindled Miami Florida
*Author of original report: Correction of informaiton;
I have been a rebate hater for years but I live in a world where they are a necessary evil at times. I have recently been robbed by OnRebate and Tigerdirect which appear to be related. I have seen other listings for these companies now that I have started looking. I wish they could be shutdown for their behavior.
My problems came after several successful rebates with OnRebate. After I had those successful submissions and had some outstanding payments I was sorry to see that they decided to stop paying me. I have 5 unpaid rebates from OnRebate.com at this point and those include Rapid Rebates and standard rebates all to be paid to a PayPal account.
All rebates have been accepted and are due to paid but haven't with the exception of one which they claim they never recieved. I have tried to resubmitt this one but with no success. I can't return the merchandise because they have all my UPC symbols now.
2 Rebates were Rapid Rebates that are 2 weeks late since I recieved an email listing they I should expect them on 12/8. The other 2 that OnRebate acknowledges I have submitted for standard payment were due in OCTOBER.
I have all documentation from the company listing activity and copies of my submissions. They haven't given me any reason to believe anything they say at this point.
I have not recieved a single response from my emails to their company and my phone calls are no longer answered. I called 3 times today and got through the first time and asked to talk to a manager that hung up on me without talking to me after being transfered. Subsequent calls where not even answerred just disconnected. I was on hold for over 73 minutes total today.
Similiar service occured when I contacted TigerDirect for aid. I sat on hold for 46 minutes before I hung up to eat. I have had an email response from Tigerdirect but they say to go through OnRebate.
The practice of avoiding customers who have legitimate claims is totally dishonest and low. I hope someone has the backing to take on these companies and get one back for the little man.
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