- Report: #212708
Report - Rebuttal - Arbitrate
Complaint Review: OnRebate.com TigerDirect.com
OnRebate.com TigerDirect.com120 East Palmetto Park Road, 3rd Floor Boca Raton, Florida U.S.A.
OnRebate.com TigerDirect.com ripoff delays already accepted rebates for no reason Boca Raton Florida
*Author of original report: OnRebate.com, Boca Raton, FL; Finally received my rebate
*Author of original report: onrebate.com Boca Raton response to my email
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I chose to receive my rebates via PayPal. Their rebate terms clearly state that I will receive my rebate payment within 8-10 weeks. The $20 TD-2680 rebate payment was received relatively soon. The other two rebates, $30 CA-2402 and $40 CA-2400 (US), have also been accepted on June 22 (6/22), which means that all the required documents have been properly received and that I should be able to expect my rebate payments within 8-10 weeks. However, it has been almost 14 weeks as of today since the rebates were accepted, but I have never received the payment.
I have tried to email them three times, twice to firstname.lastname@example.org and once to email@example.com, since 10 weeks after my rebates were accepted, but have never received a response. The only phone number on their web pages, (888) 222-9300, was totally not helpful at all, either. The only things I could do via the phone were to check the rebate status (which I've already known that they were accepted and are being processed) and to listen to the stupid FAQs which can be found on the web pages. I was never able to contact a real person to ask about my rebates. It seems that the only way to contact them for real is to file a rip-off report to get their attention.
This report was posted on Ripoff Report on 09/25/2006 08:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebatecom-TigerDirectcom/Boca-Raton-Florida-33432/OnRebatecom-TigerDirectcom-ripoff-delays-already-accepted-rebates-for-no-reason-Boca-Rat-212708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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