• Report: #227782

Complaint Review: OnRebate.com - TigerDirect.com

  • Submitted: Fri, December 29, 2006
  • Updated: Wed, January 03, 2007

  • Reported By:New York New York
OnRebate.com - TigerDirect.com
OnRebate.com Internet U.S.A.
  • Phone: 888-222-9300
  • Web:
  • Category: Internet

OnRebate.com - TigerDirect.com The Rebate was accepted, but payment will be sent in 7-10 days from whenever you call.. Ripoff OnRebate.com Internet

*Author of original report: Resolved..

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Bought a barebone system + components from TigerDirect (Good company, nice prices, nice support), but then had to deal with OnRebate.com

From site:
User applied for OnRebate 7/16/2006 2:49:55 PM
Email was sent for Confirmation 7/16/2006 2:49:55 PM
Email was confirmed by the user 7/16/2006 3:00:21 PM
Printed out the rebate registration, awaiting receipt of documentation 7/16/2006 3:00:21 PM
The Rebate was accepted 7/20/2006 11:45:16 AM
Payment Sent NO

I called them on Dec 8, they said there was a problem with the system, payment will be done through paypal in 7-10 days.

I called them on Dec 18, they said there was a problem with the system, and my rebates were stuck in the system, and payment will be done through paypal in 7-10 days.

I called them on Dec 28, they said there is a problem in their system for a couple of months now, but payment will be done through paypal in 7-10 days.

I told the call center person I am going to record the phone call, and he said something rudely and hung up.

I am debating as to what to do next. I have a couple of news/blog sites that get upto a million hits a day, and the next step will be to talk to a lawyer and see what information I can put up in my sites without being in trouble myself and defame these people who I am afraid are trying to steal my money.

Shawn
New York, New York
U.S.A.

This report was posted on Ripoff Report on 12/29/2006 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebatecom-TigerDirectcom/internet/OnRebatecom-TigerDirectcom-The-Rebate-was-accepted-but-payment-will-be-sent-in-7-10-d-227782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Resolved..

AUTHOR: Nishanth - (U.S.A.)

I filed a complaint with BBB on 12/31/2006. They forwarded it to OnRebate on 01/02/2007.

I also wrote to the TigerDirect top brass, who forwarded the letter to the CEO of OnRebate who wrote to me:

"I am so sorry for all that our systems have put you through in claiming your rebates - the fault lies here and not with Tiger, we experienced a serious bug in our system few months back - and unfortunately your claims were delayed due to those technical problems."

Which I think was a reasonable and honorable way to address my problem. I got my money today morning through paypal.

Thank you to RIP-OFF for showing me ways to solve my problem.

Best of luck to others with the same problem.

Thanks,
Shawn.
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