• Report: #181163

Complaint Review: OnRebate.com - Tigerdirect.com - Tiger Direct

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  • Submitted: Tue, March 14, 2006
  • Updated: Wed, March 15, 2006

  • Reported By:Redwood City California
OnRebate.com - Tigerdirect.com - Tiger Direct
PO Box 3028 Miami, Florida U.S.A.

OnRebate.com - Tigerdirect.com - Tiger Direct Lousy Customer Service, Long Hold Times, Buggy Web Site doesn't work with Mac, Rebate Ripoff Miami Florida

*Author of original report: Tiger.direct OWNS onrebate.com

*Consumer Comment: How I finally got my rebate!

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I bought a cable from Tigerdirect.com and it came with a $7 rebate. The one and only way to get the rebate form is to file a claim with the ripoff OnRebate.com. This customer unfriendly outfit is counting on the fact that their web site will not work and most customer will give up rather than fight for their $7. Hopefully, the Florida Department of Consumer Affairs or State Attorney General will institute an investigation into TigerDirect.com and their affliation or connection with OnRebate.com.

I use a Mac. The onreabte.com site would not accept the required date information. It did not say how to format the date, such as an example of MM/DD/YY or MM/DD/YYYY. It had a link to pop-up a calendar but the link didn't work on either Internet Explorer or Safari. so, without being able to enter a date, it was impossible to submit the form.

I called OnRebate and waiting over 20 minutes for a customer service agent. She didn't bother to acknowledge the web site deficiencies or conect me to someone technical. She just took my info over the phone and told me I could log back into the site and retrieve it later.

She told me (incorrectly) that I needed to use Internet Explorer. Well, even Microsoft will tell you that IE for the Mac is DISCONTINUED. Microsoft is not updating this software anymore. It's not even supported. Microsoft tells Mac users that they need to use Safari. It still amazes me how many companies refuse to test their code on a Mac or support Safari and write code that is Win-Doze centric.

While I was on hold with OnRebate on my cell phone, I called Tiger Direct to complain on my land line. The good news was there was only a short wait. The bad news was that while I was on hold on both phones I was hearing the exact same music on hold, which leads me to believe that these two comapnies are owned by the same people or in cahoots.

What a great marketing scam: Sell products at higher prices but offer a rebate that you make difficult or impossible to claim . . . voila, lots of extra profit flowing to TigerDirect.com for all those people who got frustrated and said "Hey, it's only $7 bucks, screw it . . ." and just moved on. That $7 bucks was pure profit for Tiger and OnRebate.com

Tiger gives great service but do not make a buying decision based on getting a rebate, especially if that rebate is coming via OnRebate.com.

Norm
Redwood City, California
U.S.A.

This report was posted on Ripoff Report on 03/14/2006 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebatecom-Tigerdirectcom-Tiger-Direct/Miami-Florida-33144/OnRebatecom-Tigerdirectcom-Tiger-Direct-Lousy-Customer-Service-Long-Hold-Times-Bug-181163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Tiger.direct OWNS onrebate.com

AUTHOR: Norm - (U.S.A.)

I did a WHOIS database search on onrebate.com.

Guess who actually owns the company? None other than Tiger Direct.

The idea of sending e-mails to all the crooks and con artists listed on the onrebate site fails. The company never responds.

I suggest everyone contact the Florida Attorney General's office and complain about Tiger Direct.

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#2 Consumer Comment

How I finally got my rebate!

AUTHOR: Max - (U.S.A.)

After waiting for over 3 months and my $95 rebate in accepted status, I also tried calling and never got through. I sent several nasty emails and no response. Here is how I finally got some action and I advise everyone to do the same. I went to the onrebate website and clicked on the "About Us" button. There, they show pictures and names of the CEO and several other high level execs at the company. I took each persons first initial and last name and attached @onrebate.com and sent a mass email demanding action and letting them know what scammers they all are. Only the CEO's email came back undeliverable, all the others got it. The very next morning, I received a notice from paypal that I had received my $95!!

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