- Report: #222841
Report - Rebuttal - Arbitrate
Complaint Review: OnRebate.com
OnRebate.com120 East Palmetto Park Road Boca Raton, Florida U.S.A.
OnRebate.com Promised, CONFIRMED rebates never sent Ripoff Boca Raton Florida
*Author of original report: Corrective Steps taken
I called OnRebate on 11/13/06 and was informed my first rebate for $50 would be immediately forwarded to the appropriate department and payment would be made in 7- 10 days. Ten days later, I again called OnRebate (because no payment had been made) and was told I could expect payment in TWO days. Three days later and I am filing this report with your company, Rip-Off Report.
On 11/14/06 I also filed a report with the Better Business Bureau in Florida. They sent a copy of the complaint to OnRebate who had until 11/29/06 to respond. They have not done so. The BBB has sent a followup letter as of today, 11/29/06.
Following are my rebate confirmations by OnRebate.com:
Rebate Tracking Number: FHJ9CKMFASYBMGFW
User applied for OnRebate 8/1/2006 4:21:26 PM
Email was sent for Confirmation 8/1/2006 4:21:26 PM
Email was confirmed by the user 8/1/2006 4:23:39 PM
Printed out the rebate registration, awaiting receipt of documentation 8/1/2006 4:23:45 PM
The Rebate was accepted 8/23/2006 7:00:42 AM
Rebate Tracking Number: ESQWG36CCVW8YZYG
User applied for OnRebate 8/16/2006 9:32:41 AM
Email was sent for Confirmation 8/16/2006 9:32:41 AM
Email was confirmed by the user 8/16/2006 9:44:49 AM
Printed out the rebate registration, awaiting receipt of documentation 8/16/2006 9:44:57 AM
The Rebate was denied
Insufficient documentation - No UPC 9/6/2006 3:10:36 PM
The Rebate was accepted 9/18/2006 2:43:04 PM
OnRebate's website now shows both these payments as being sent thru PayPal a week ago. No payments have been recieved in my PayPal account as of today, 11/29/06.
This report was posted on Ripoff Report on 11/29/2006 10:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebatecom/Boca-Raton-Florida-33432/OnRebatecom-Promised-CONFIRMED-rebates-never-sent-Ripoff-Boca-Raton-Florida-222841. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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