• Report: #222841

Complaint Review: OnRebate.com

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  • Submitted: Wed, November 29, 2006
  • Updated: Tue, December 12, 2006

  • Reported By:Hulett Wyoming
OnRebate.com
120 East Palmetto Park Road Boca Raton, Florida U.S.A.

OnRebate.com Promised, CONFIRMED rebates never sent Ripoff Boca Raton Florida

*Author of original report: Corrective Steps taken

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I sent in for 2 rebates for items purchased at TigerDirect. All required materials were sent. OnRebate confirmed reciept of rebate materials and confirmed rebate requirements were met. Total rebates for both were $150. Payment would be recieved in 8 to 10 weeks. It has been about 16 weeks now since first rebate was confirmed by OnRebate.

I called OnRebate on 11/13/06 and was informed my first rebate for $50 would be immediately forwarded to the appropriate department and payment would be made in 7- 10 days. Ten days later, I again called OnRebate (because no payment had been made) and was told I could expect payment in TWO days. Three days later and I am filing this report with your company, Rip-Off Report.

On 11/14/06 I also filed a report with the Better Business Bureau in Florida. They sent a copy of the complaint to OnRebate who had until 11/29/06 to respond. They have not done so. The BBB has sent a followup letter as of today, 11/29/06.

Following are my rebate confirmations by OnRebate.com:

Rebate Tracking Number: FHJ9CKMFASYBMGFW


Status Date/Time
User applied for OnRebate 8/1/2006 4:21:26 PM
Email was sent for Confirmation 8/1/2006 4:21:26 PM
Email was confirmed by the user 8/1/2006 4:23:39 PM
Printed out the rebate registration, awaiting receipt of documentation 8/1/2006 4:23:45 PM
The Rebate was accepted 8/23/2006 7:00:42 AM

Rebate Tracking Number: ESQWG36CCVW8YZYG


Status Date/Time
User applied for OnRebate 8/16/2006 9:32:41 AM
Email was sent for Confirmation 8/16/2006 9:32:41 AM
Email was confirmed by the user 8/16/2006 9:44:49 AM
Printed out the rebate registration, awaiting receipt of documentation 8/16/2006 9:44:57 AM
The Rebate was denied
Insufficient documentation - No UPC 9/6/2006 3:10:36 PM
The Rebate was accepted 9/18/2006 2:43:04 PM

OnRebate's website now shows both these payments as being sent thru PayPal a week ago. No payments have been recieved in my PayPal account as of today, 11/29/06.

Alan
Hulett, Wyoming
U.S.A.

This report was posted on Ripoff Report on 11/29/2006 10:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebatecom/Boca-Raton-Florida-33432/OnRebatecom-Promised-CONFIRMED-rebates-never-sent-Ripoff-Boca-Raton-Florida-222841. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Corrective Steps taken

AUTHOR: Alan - (U.S.A.)

I am the person who originally filed this report and am updating the report. About a week after filing this report, and 2 more phone calls to OnRebate.com, payment was finally sent and received by me. Profuse apologies were made by the company for the problems.
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