• Report: #182043

Complaint Review: OnRebate.com

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  • Submitted: Sun, March 19, 2006
  • Updated: Thu, June 08, 2006

  • Reported By:Acton Massachusetts
OnRebate.com
onrebate.com Miami, Florida U.S.A.

OnRebate.com - Tiger Direct rebate ripoff Bounced Rebate Check Miami Florida

*UPDATE Employee: Bounced Check

*Consumer Suggestion: File Complaints

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I recently purchase a product through TigerDirect.com which was advertised as having a $40 rebate. I followed every step in the "guaranteed rebate" process and, as expected, received a $40 check a few weeks later. I immediately deposited the check into my bank and, to my surprise, received a notice from them a week later that it had bounced. So now, not only was I out the $40 for the rebate, but I was out the $15 bounced check fee imposed by my bank.

I immediately emailed OnRebate.com to straighten things up. Assuming that they were a reputable company who cares about their customers and whose only purpose is to issue rebate checks, I figured the issue would be quickly resolved. I have since sent several emails and tried calling their customer service. I have received no response to any of my emails and have yet to be able to talk to anyone in customer service. Each time I have called, I have remained on hold for 20+ minutes before being cutoff for no apparent reason.

I am also in posession on another rebate check from them for $50 for another product, but am reluctant to try to cash it since I have no reason to believe that it will not bounce, too. In all, I am out a total of $105 because of this scam of a company. I have since read other similar accounts from others and realized this was not an isolated incident. I plan on filing reports with the Better Business Bureau, FTC, and whomever else I can find. It blows my mind that a company like this can get away with ripping off so many of its customers. I will never again do business with OnRebate.com, TigerDirect.com, or any other business associated with either of these companies and I recommend anyone thinking of doing so to reconsider.

Scott
Acton, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 03/19/2006 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebatecom/Miami-Florida-33144/OnRebatecom-Tiger-Direct-rebate-ripoff-Bounced-Rebate-Check-Miami-Florida-182043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Bounced Check

AUTHOR: Nadina - (U.S.A.)

Dear Scott,

We sincerely apologize for the check bouncing.
Please send an email to nadina.urdanetaATonrebate.com and I will gladly reissue the check and issue a credit for the charge back fee.
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#2 Consumer Suggestion

File Complaints

AUTHOR: William - (U.S.A.)

Contact TigerDirect:

Russell J. Strunk
Executive VP
TigerDirect.com
7795 West Flagler Street
Miami, FL 33144
305-415-2429 (Office)
305-415-2430 (Fax)
954-684-4466 (Cell)
File a complaint with the BBB
www.bbb.org

File a complaint with the Florida Attorney General's Office
http://myfloridalegal.com/consumer

File a complaint with your state's Attorney General's Office

File a complaint with the Miami Dade Consumer Protection Department
http://www.miamidade.gov/csd

If all else fails, file a claim against Tiger Direct, Inc. at your local Small Claims Court.
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