• Report: #333636

Complaint Review: OnStar

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  • Submitted: Mon, May 19, 2008
  • Updated: Tue, May 20, 2008

  • Reported By:Wentzville Missouri
OnStar
www.onstar.com Troy, Michigan U.S.A.

OnStar OnStar emergency response failure - no resolution - OnStar doesn't care Troy Michigan

*Consumer Suggestion: I am sorry.........

*Consumer Suggestion: I am sorry.........

*Consumer Suggestion: I am sorry.........

*Consumer Suggestion: I am sorry.........

*Author of original report: onstar OnStar failure of emergency response

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As reported in other complaints about OnStar failure, I had a similar situation.

When we bought my 18 year old son a 2007 Malibu, OnStar was a major perk. I paid the fee to keep the OnStar safety response system working, hoping to remove some of my anxiety about the possibility of him having a serious accident while he was alone.

One icy morning he was driving along the Interstate and a car cut him off. He slid and was hit by one car, spun around and was hit by a large truck. He called me on his cell phone to tell me he had an accident. He was stuck in the fast lane facing the wrong way. Both the front and rear end of the car was struck. I checked the OnStar sensor diagram, and there was no way it would not have triggered.

I called OnStar to complain and was given the same run around as others. Ironically, the call was taken by a woman named Michelle. I suspect they all use the name Michelle. OnStar said they woudl investigate and refer the matter to corporate. I got a letter about a month later saying it wasn't their problem. Over the phone the OnStar rep said that I should have read the fine print -- that OnStar does not work if there is no satellite, it's a cloudy day, if the car is in a tunnel, if the sensor didn't go off. If the sensor is cut, and numerous other issues. That's ridiculous. If a cell phone works, OnStar should work. In fact, when I signed on for the OnStar service I was told that one of the advantages was that OnStar works in situations when cell phones fail. I was told that during Hurricane Katrina in New Orleans, the only phone service available was through OnStar. Well, it appears OnStar is a big hoax. You pay and pay for the monthly service, and if you're lucky enough to never have an accident, I guess OnStar is working (or at least you think so). Then, an accident happens, and OnStar is as others have said NonStar.

Someone needs to take them on. One needs the energy to stay on the phone for an hour or so while you get transferred throughout the company.

I wonder how many others pay for OnStar and experience emergency response failure yet are unaware of how to report them.

I'm glad for the opportunity to at least do something through this Ripoff Report. I would be happy to join in a class action lawsuit.

The warm fuzzy commercials and the ones that slam other cars that don't have OnStar are fraudulent. They've got a good deal going, since they don't have to live up to their own responsibilities, and have the nerve to say one should read the fine print. Perhaps the fine print should be that OnStar is a joke.

Mary
Wentzville, Missouri
U.S.A.

This report was posted on Ripoff Report on 05/19/2008 10:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/OnStar/Troy-Michigan-48099/OnStar-OnStar-emergency-response-failure-no-resolution-OnStar-doesnt-care-Troy-Michig-333636. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

I am sorry.........

AUTHOR: Cat - (U.S.A.)

about what happened to your son. I bought a new 2006 Equionox and was told the exact line of bull ........"in case of a crash and you have no cell phone useage"... Yeah right. No thanks! I am 48 yrs old and have never had any problems or crashes in my car where I did not have a working cell phone! It is just another gimmack for them to make a realy nice profit! If you watch the nice warm fuzzy tv comercials most are small fender benders.Most of the crashes I have been close to already have notified "911" service anyway. Actually right now at the time of this writing. Their advertisment on the page talks about having left your keys out of your car, having a flat tire or if your air bags have been deployed. There is nothing about having a accident or a front end collision or anything serious. I find that quite interesting!

Cat
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#2 Consumer Suggestion

I am sorry.........

AUTHOR: Cat - (U.S.A.)

about what happened to your son. I bought a new 2006 Equionox and was told the exact line of bull ........"in case of a crash and you have no cell phone useage"... Yeah right. No thanks! I am 48 yrs old and have never had any problems or crashes in my car where I did not have a working cell phone! It is just another gimmack for them to make a realy nice profit! If you watch the nice warm fuzzy tv comercials most are small fender benders.Most of the crashes I have been close to already have notified "911" service anyway. Actually right now at the time of this writing. Their advertisment on the page talks about having left your keys out of your car, having a flat tire or if your air bags have been deployed. There is nothing about having a accident or a front end collision or anything serious. I find that quite interesting!

Cat
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#3 Consumer Suggestion

I am sorry.........

AUTHOR: Cat - (U.S.A.)

about what happened to your son. I bought a new 2006 Equionox and was told the exact line of bull ........"in case of a crash and you have no cell phone useage"... Yeah right. No thanks! I am 48 yrs old and have never had any problems or crashes in my car where I did not have a working cell phone! It is just another gimmack for them to make a realy nice profit! If you watch the nice warm fuzzy tv comercials most are small fender benders.Most of the crashes I have been close to already have notified "911" service anyway. Actually right now at the time of this writing. Their advertisment on the page talks about having left your keys out of your car, having a flat tire or if your air bags have been deployed. There is nothing about having a accident or a front end collision or anything serious. I find that quite interesting!

Cat
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#4 Consumer Suggestion

I am sorry.........

AUTHOR: Cat - (U.S.A.)

about what happened to your son. I bought a new 2006 Equionox and was told the exact line of bull ........"in case of a crash and you have no cell phone useage"... Yeah right. No thanks! I am 48 yrs old and have never had any problems or crashes in my car where I did not have a working cell phone! It is just another gimmack for them to make a realy nice profit! If you watch the nice warm fuzzy tv comercials most are small fender benders.Most of the crashes I have been close to already have notified "911" service anyway. Actually right now at the time of this writing. Their advertisment on the page talks about having left your keys out of your car, having a flat tire or if your air bags have been deployed. There is nothing about having a accident or a front end collision or anything serious. I find that quite interesting!

Cat
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#5 Author of original report

onstar OnStar failure of emergency response

AUTHOR: Mary - (U.S.A.)

onstar - I am spelling this two ways so it appears in the same category as other reports.
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