At my age I should have known better. How many times have I heard the phrase "If something is too good to be true, it probably is"? So is the case with OnTimeDigital. While searching the internet for a specific Fuji camera my daughter wanted for Christmas, I stumbled across a link to "OnTimeDigital". And I wish I had not. They had the camera I wanted at a price I just couldn't believe.
So I ordered it, using my credit card. Almost immediately I got an email thanking me for the order and letting me know I would receive a follow up email when the item shipped. And my credit card was charged immediately. About a day or two later I received an email asking me to call a phone number and verify my order.
And what a phone call it was. This was an incredible example of bait and switch. The first thing I was told was the camera required special batteries (it doesn't, it takes two AA batteries) and that I needed to add them to my order. If the camera doesn't come with batteries it's because they take them out of the box. Fuji ships the camera to them WITH batteries. I told them I work for a company that sells batteries (I do), and that I was fine.
Then I was asked "What about an extended warranty?". I said the Fuji warranty would be fine, and at the price I was buying the camera for, if it broke I would throw it away and buy another. That really made the person on the phone angry and they basically slammed the phone down. No goodbye, thanks for calling, KMA or anything else.
Emails asking if the camera would ship by Christmas have gone unanswered. Today I went in and checked the order on their website and found the item to be on "Backorder". I canceled the order. It will be interesting to see if I ever get my money back.
Traphill, North Carolina