My husband and I ordered a digital camera online from www.ontimedigital.com. Got a online receipt for total charges and about 5 days later noticed the company charged my credit card over double the price and under a different company name (Mega Wholesale Brooklyn). Contacted OnTimeDigital customer service immediately and the representative "Eddie 208" made a false claim that he talked to my husband (whose name was on the credit card) over the phone and that my husband authorized a memory upgrade and component upgrade on the camera purchase. We have proof that this phone call never happened. "Eddie" stated to me, "Are you calling me a liar?" and "I can assure you ma'am that if we conducted business like that we wouldn't be in business for more than 15 minutes."
-Upon realizing that we did not physically receive any goods via UPS yet, Eddie transferred me to his "office phone" and told me "ok, just do not accept the package and it will all be taken care of...don't worry". When asked for his company address he stated "I am not sure, I don't have it in my office" and transferred me to another customer service representative named kathy 209.
-Anyways, we did not accept the package, canceled our credit card and filed a fraud complaint via our bank. We still have not been reimbursed the huge charge to our credit card.
-I filed a complaint via the BBB NY and they sent me a letter stating that the case was closed because the letter they sent to OnTimeDigital came return to sender. They seemed very unwilling to assist me further even though I told them I had another address. I noticed the address the BBB has is different than the one gave to me by OnTimeDigital customer service rep "Kathy" and the package itself.
-They have figured out every loophole there is! I am still waiting on the bank to assist me to resolve this in my case and will update on the outcome.
Prior Lake, Minnesota