• Report: #767630

Complaint Review: Once in a Life Tyme Bridal

  • Submitted: Sat, August 20, 2011
  • Updated: Tue, September 27, 2011

  • Reported By: Tami — Surprise Arizona United States of America
Once in a Life Tyme Bridal
1231 W Warner Rd Tempe, Arizona United States of America

Once in a Life Tyme Bridal Absolutley NO Accountability with this company, they will take your money and not give service Tempe, Arizona

*Consumer Comment: Also a former consumer

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I found my dream dress at this company's both at a bridal show in Phoenix. I paid the money to hold my sale price. Two weeks later I called to make my first payment to order my dress. I was promised a September ship date. When I called in August to get tracking info they told me I would not receive my dress until mid-October which was unacceptable since I am getting married the first week of November and need time for alterations. NO One returns phone calls, the business line is hardly ever answered. They have offered a solution of getting a dress directly from the manufacturer so I am hopeful this will be resolved and they promised by Monday. My real concern came when I did research on the company. I am terrified that I will be out 900 dollars as well as a dress because of some of the things I have read, and seen with my own eyes in their store They have an F! with the BBB. Both times when visiting the store there were several worried and angry customers who had paid money as I did and had to product to show for it. The manager Rebecca hides in the back room instead of facing customers and makes the sales girls do it for her. The owner is not able to be contacted. The shop had been featured on a news program called 3 on your side in the past couple of months for completely screwing up an entire bridal party order. They do not offer refunds and are very strict with exchanges which I can understand as this is a specialty item, however they lie about ship dates, they don't give customers real time expectations and then turn around and try to blame the customer, as they did with me.  I will tell every potential bride, bridesmaid, groom, etc to avoid this place like the plague. Planning a wedding can be stressful enough without the clothing purchases and or rentals being last minute hassles for the company providing the service. The bridal party I met yesterday had to miss their own rehearsal dinner because they had no tuxedos. Missing pieces, wrong sizes, no shoes. They had ordered them months ago, and they still were not ready? Unacceptable. I cannot believe this place is still in business. I guess the only reason why is because they take peoples money and hide away after they rip you off. Oh on a side note, one of the associates has told a customer not to pay with cash because the owner will pocket it and then they will act like you never paid it, "losing" their copy of your receipt. I feel sorry for the hundreds, and yes I mean hundreds of brides they have affected in their time of business. Shame on you Once in  a Life Tyme for taking the fun and excitement away from brides all over the Valley of the Sun.

This report was posted on Ripoff Report on 08/20/2011 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Once-in-a-Life-Tyme-Bridal/Tempe-Arizona-85284/Once-in-a-Life-Tyme-Bridal-Absolutley-NO-Accountability-with-this-company-they-will-take-767630. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Also a former consumer

AUTHOR: Ms.Combs - (United States of America)

I feel very sorry the Bride-to-be and her bridal party. Luckily my daughter and myself stumbled in "Once In A Life Tyme Bridal in Tempe, AZ," by accident. And within an hour my daughter fell in Love with a Maggie Sottero.

I was visiting my daughter early March 2011. I suggested we look at bridal dresses since we both had some free time and the wedding was in Nov 2011. We had no idea where to begin?What stores? We started with David's Bridal. Big Mistake! Awful selection or at least the one we stopped at. Googling/GPS we found several more shops in the area. Once inside the store we were surrounded by beautiful gowns. Huge selections and personal attention paid by Angel and another associate. They took turns catering to my daughter's every need. Lacing. Un-lacing. Bringing in dress after dress. Other brides came into the store and were offered the same attention. No appointment necessary.
 
The associates did their very best. It's late Saturday afternoon. We came in one hour before closing time and yet we were very relaxed. My daughter wanted to make sure this dress was the one. So we asked if she could come back the next day? The rest is history now. No problems to report. The dress was ordered. Promised in late July but received a little later, and shipped to our home in Oceanside, CA. Angel and her staff have been very very helpful and we would recommend Once In a Life Tyme to anyone who is interested in getting and receiving a great Bridal dress!

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