• Report: #870765

Complaint Review: One Great Family

  • Submitted: Thu, April 19, 2012
  • Updated: Thu, April 19, 2012

  • Reported By: Chickamomminy — Bayville New Jersey United States of America
One Great Family
Internet, Utah United States of America

One Great Family OGF Deceptive Business Practices Scam Fraud Internet, Utah

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No surprise this company has an "F" rating with the Utah BBB (http://www.bbb.org/utah/business-reviews/genealogy-services/one-great-family-in-pleasant-grove-ut-13001490). Not only do they make it nearly impossible to cancel, they have written into their terms that they can change things at any time, without notifying their customers. How many of you have noticed the fee increase from $59.95 to $79.95? By the time you do, it will be too late. You see, they claim you signed your rights away with their "Continuous Service Agreement." They can do anything they want, at anytime, and the onus is on their customer's to figure it out. Of course, the only time you find out about the change is when it hits your bank account- and since they don't issue refunds for any reason- you are basically screwed. There is legal precedent (Douglas Vs. Talk America) that makes this illegal; but OGF will not respond to that allegation. Anyone up for a Class Action Suit?

This report was posted on Ripoff Report on 04/19/2012 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/One-Great-Family/Internet-Utah-/One-Great-Family-OGF-Deceptive-Business-Practices-Scam-Fraud-Internet-Utah-870765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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