- Report: #1066509
Report - Rebuttal - Arbitrate
Complaint Review: One Guard Home Warranty
One Guard Home WarrantyPO BOX 940409 Plano, Texas USA
One Guard Home Warranty Misleading Coverage Plano Texas
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I purchased a home warranty from OneGuard for my new house. This was my first call with them. The problem was that I had issue with my bath room drain stop in my bath room tub and it was broken so I called them and asked if they can come and fix and was surprised to hear that it was declined and when I asked them the reason they said it is not covered under the coverage when I asked them the why they said this is nice to have feature in the bath room tub. I explained to them as their policy clearly states that bath tub, drain is covered but they refused to cover this. Also I told that if there is not proper drain then it might cause bigger issues to fix so why is that a small problem is not covered but their argument is still the same that is nice to have and we cannot have everything in the policy detailing in what is and what is not covered. It was almost a week they keep saying that some one is going to call but there was no resolution.
This report was posted on Ripoff Report on 07/12/2013 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/One-Guard-Home-Warranty/Plano-Texas-75094-0409/One-Guard-Home-Warranty-Misleading-Coverage-Plano-Texas-1066509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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