• Report: #983844

Complaint Review: One Hour Air Conditioning & Heating

  • Submitted: Tue, December 18, 2012
  • Updated: Thu, December 27, 2012

  • Reported By: Eric Romero — Seminole Florida United States of America
One Hour Air Conditioning & Heating
1 337742541 Walsingham Rd., Largo, Florida United States of America

One Hour Air Conditioning & Heating On 10/07/2012 a technician from this company took the wall unit apart and left with the part to order it. As of today 12/17/2012 no one has contacted us regarding the status of this order. It has been Largo, Florida

*Author of original report: Problem solved

*REBUTTAL Owner of company: The part was ordered a long time ago.

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On 10/07/2012 a technician visited us and took the A/C wall unit apart, he then took a part with him and told us he needed to order it.As of today12/17/2012 no one has called us even tough I have called several times.The A/C unit is still apart and no A/C available.

This report was posted on Ripoff Report on 12/18/2012 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/One-Hour-Air-Conditioning-Heating/Largo-Florida-33774/One-Hour-Air-Conditioning-Heating-On-10072012-a-technician-from-this-company-took-the-983844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Author of original report

Problem solved

AUTHOR: Eric Romero - (USA)

Today 12/27/2012, the owner and a technician came and installed the part that was ordered before. I am very satisfied and recommend the company since it was not their fault that the a/c company didn't have the part.

Eric Romero
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#2 REBUTTAL Owner of company

The part was ordered a long time ago.

AUTHOR: One Hour Air Largo - (United States of America)

         First off, I would like to apologize for how long this has taken. You are right, we ordered the part at the beginning of October. I call the manufacturer every three days, they give me the same answer, " It hasn't been shipped yet." Just an FYI, this is a control board for a japanese mini-split A/C system. There is no way to jump out the board to get it to halfway work, or I would have tried it. We a literally at the mercy of the manufacturer. I talked to them two days ago, they said it had shipped out to their main distribution center in central florida, and that they would be overnighting it ASAP.



        Secondly, I would like to apologize to you the tennant. The landlord is a personal friend of mine, and I never wanted this to happen. But, it's our franchise policy to only communicate with the landlord on matters like this. We also have logs and recorded conversations with you asking if the part has come in yet, so you were not left in the dark. Again, I am sorry, this is the longest I have ever waited on a part to come in and I have been doing this since the 80's.
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