- Report: #857209
Report - Rebuttal - Arbitrate
Complaint Review: One Hour Heating and Air Conditioning
One Hour Heating and Air Conditioning2712 E La Cadena Dr Internet United States of America
One Hour Heating and Air Conditioning One Hour Air Conditioning and Heating Did $1600 of "Repairs" and Left With No Working Unit Internet
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The unit was working but I was hearing shaking when I would turn it up.
The technician told me it needed a new blower motor and limit control. They also were to clean and adjust the blower wheel. He also said it might need a new heat exchanger but he could not see it except for the outside. I authorized the work for $1599 for the parts. They were going to forgo an additional charge of $193 for the blower wheel and fan
capacitor but it ended up being charged anyway.
The technician did the work and then came down from the roof and said that now that he could see the heat exchanger, the unit was unsafe and he was going to turn it off. He had his supervisor come out, who didn't even go on the roof, did a sales pitch and told us we needed a new unit for another $7200 especially because it would be difficult to get a heat exchanger for our 30 year old unit.
We got a second opinion and we were told the blower wheel was broken. The hub was disconnected from rest of blower wheel and was spinning separately, which would cause the shaking that I originally had. He said we were grossly overcharged. The repairs done should have been about $400. He also told us we do need a new unit.
We had this person install a new unit and all new duct work ( something not mentioned by One Hour ) for $6500. One Hour would have cost us $9037 with no duct work.
So One Hour does unnecessary repairs for a fortune, then says "Whoops the main component of your unit is unsafe and we can't get a part" Now they have you roped in to buy a new unit for twice the price. What a scam!!!
This report was posted on Ripoff Report on 03/21/2012 08:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/One-Hour-Heating-and-Air-Conditioning/internet/One-Hour-Heating-and-Air-Conditioning-One-Hour-Air-Conditioning-and-Heating-Did-1600-of--857209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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