- Report: #784894
Report - Rebuttal - Arbitrate
Complaint Review: One Main Financial
One Main Financial6328 Richmond Hwy Ste J Alexandria, Virginia United States of America
One Main Financial Citifinancial Don't Fall for the SCAM! Alexandria, Virginia
*Consumer Comment: one main is reputable company citigroup
When I was laid off from my job, I attempted to use the benefit I purchased. Triton required documentation (understandable) from my employer and the Unemployment Commission to validate my qualification. They are not set up to accept electronic files, and insisted I fax documents in to their office. I faxed documents to their office on numerous occasions, and always requested follow up, which never happened. 7-10 days later, I'd receive a letter in the mail indicating that part of the fax did not transmit or information transmitted "too blurry" to read. This went on for more than two months. Meanwhile, I'm receiving harrassing phone calls from One Main Financial demanding payment, threatening credit report problems, and imposing late fees.
I physically went in to the One Main Financial office several times and had the manager review my documents and re-fax from his fax machine. Each time he reviewed, he reiterated that everything was in order and "just ignore the harrassing calls."
When all was said and done, I did not qualify for the insurance purchased because I did not have 12 consecutive months of employment prior to taking out the loan. This was not explained during the sale of the policy, or during my conversations with the manager onsite.
I'm now receiving phone calls about my past due account. I recently made two payments electronically through my online banking, and the manager tells me they are not set up to receive direct transfer of funds. My bank will have to mail them paper checks. Meanwhile, interest and late fees accrue.
I'm looking forward to paying off this loan asap and NEVER doing business with these people again.
This report was posted on Ripoff Report on 10/05/2011 07:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/One-Main-Financial/Alexandria-Virginia-22306/One-Main-Financial-Citifinancial-Dont-Fall-for-the-SCAM-Alexandria-Virginia-784894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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