I was relocated overseas for work, and contracted these folks for rental property management. What a mistake. They did a decent sales pitch where they key promise was "Peace of Mind". Far from it, and I ended up losing ~$9000. So, if you are considering doing business with these buffoons, SAVE YOURSELF A HEADACHE AND STAY AWAY!!
First bad signal: the neighbors called me to inform me people were moving to the house, before receiving any notice from One Step. I can't tell if they were trying to cheat on me, report occupancy some months later and pocket the money mean while... but it gets worse
When I called to find out, I was almost dismayed to learn they rented the house for $400 less than the minimum we indicated in the contract. Again, some fast-talking from them saying how soft the market is and how better this tenant was compared to others. I'm in China, for Chris sake, and I didn't want to deal with this problem remotely, so I said OK, lets go ahead, and expected money to start flowing... BUT IT DIDN'T!!
After the 3rd call with excuses saying they were having trouble collecting from the tenant, we decided that my wife would take a plane back to the US and stay until the problem was solved. Checking with the local police we discovered the tenant that Step One accepted had long history of defaulting on her leases!! So what due diligence did these morons do? Clearly they didn't do any work.
At that point, we had to fire One Step, start legal action, and evict the tenant by ourselves.
Again, if you are considering doing business with One Step Realty, don't be fooled by their BBB (Better Business Bureau) certification, their NARPM (National Association of Residential Property Managers) certification, or the references they provide. So far, it seems to me that company is only three people: Michael Anderson, Marc Early and Cori Guyer, and they do everything. I'm all for small businesses, but clearly these people don't have the experience and resources to follow through with their promises. Save yourself the trouble and find a better company to manage your property
Farmington Hills, Michigan