• Report: #169637

Complaint Review: One Stop Motors = OneStopMotors.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, December 29, 2005
  • Updated: Wed, October 27, 2010

  • Reported By:Hazlet New Jersey
One Stop Motors = OneStopMotors.com
2950 South Rancho, Ste. 200 Las Vegas, Nevada United States of America

One Stop Motors OneStopMotors.com Masters of LIES, DECEPTION, ARROGANCE and FRAUD Las Vegas Nevada

*UPDATE Employee: OSM 123

*General Comment: Just an observation.........

*UPDATE Employee: OneStopMotors provides everything they say they will

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

In February, Jackie Thomas from OSM contacted me after seeing an ad for my 1979 Harley-Davison. I was told OSM could have my bike sold in a matter of weeks at a higher price due to their financing and multiple ways of getting the ad to the public. I was told my bike would be put on multiple websites, an eBay auction and they would maximize the use of keywords to get my motorcycle seen by as many consumers as possible. I was told the cost was $250. In March I contacted OSM to move forward with this opportunity. I was told the price had gone up to $300 which I agreed to pay if I was guaranteed the multiple website listing, an eBay account and keyword usage. I was assured this was all included in the cost. I paid for the ad on March 18th. Over two weeks went by and I couldn't find the motorcycle on their website or any other web search. I called to inquire about the status and no one knew what was going on. They said they had misplaced the pictures I had sent for the ad. I called again in two days to find the pictures had been located. My ad went up on the OSM website ONLY. After another month and no inquires, I called OSM to see how everything was going. I asked about the eBay auction and I was told it would cost ANOTHER $100 for this option. This was the first I had heard about this costing additional money. When I explained that I had been told this was included in my $300 ad cost, I got yet another run around. Two months passed and numerous phone calls placed to OSM before I finally get the customer service manager. After an hour on the phone with Tom, he assured me they never said anything about eBay, multiple sites or ever giving the idea the bike would even be sold. He gave me the option of emailing HIM the keywords, which is one of the things I paid the OSM IT Team to do. I was also told he would call within the same day about an eBay account for me. I emailed the keywords on the day we spoke and have NOT received a return call, mail and/or email correspondence from OSM.

I have been lied to from the beginning. This is a business scam and One Stop Motors should be closed down for their Sales Practices.

*************

After submitting the above complaint to the BBB, we received one of the most adolescent rebuttals EVER from a self-proclaimed professional by the name of Rob Wilder.

Better Business Bureau 2301 Palomino Lane Las Vegas, NV 89107-4503

August 2, 2005

RE: Complaint # FIRM: One Stop Motors

To Whom It May Concern:

This letter is to address the response submitted by Mr. Rob Wilder. I would also like to respond to the statements from Mr. Rob Wilder, OSM Inc., noting his comments, opinions and derogatory statements as a biased and uninvolved representative for OSM in this matter.

First and foremost, Mr. Rob Wilder stated an inaccuracy with regard to the date I expressed an interest in selling my 1979 Harley Davidson Shovelhead using One Stop Motors (OSM) financing and marketing program. He stated May 31, 2005 when the actual date was March 16, 2005.

I was originally approached by Miss Jackie Thomas (i.e., February 2005) with a cost of $250.00 for the attached email contract. I wasn't sure I wanted to pay $250.00 for an ad at that time since I had the bike listed elsewhere.

One month later, I decided to contact Miss Jackie Thomas to find out more details and what other advertising options were available so as to move forward with this supposed "advertising opportunity". I spoke with Miss Jackie Thomas via telephone and she informed me the cost had increased to $300.00. When I declined the offer due to the additional monies, I was then told I was guaranteed the multiple website listing, an eBay account and keyword usage. I was assured this was all included in this "new cost". Please also note PAGE 2 of 3 of the original emailed copy of the contract I received from Miss Jackie Thomas on March 16, 2005.

Since Mr. Rob Wilder did not read or respond clearly to my original complaint, I will "again" reiterate the conversation between Miss Jackie Thomas and myself. I was told OSM could have my bike sold in a matter of weeks at a higher price due to their financing and multiple ways of getting the ad to the public. I was told my bike would be put on multiple websites, an eBay auction and they would maximize the use of keywords to get my motorcycle seen by as many consumers as possible. I did not ask for freebies and at no time were additional associated fees mentioned or discussed.

After a week went by, I called to inquire about the status of my ad/webpage and no one knew what was going on. They (customer service) said they had misplaced the pictures I had sent for the ad. I called again in two days to find the pictures had been located. I was concerned because I HAD TO CALL before anyone at OSM even realized my ad/webpage had NOT been posted.

After another month and with no inquires or contact from OSM, I called OSM to see how everything was going. My ad ONLY had only gone up on the OSM website after I had been told Miss Jackie Thomas my bike would be put on multiple websites and an eBay auction. Again please note PAGE 2 of 3 of the original emailed copy of the contract I received from Miss Jackie Thomas on March 16, 2005.

I asked to speak to a customer service representative about these inconsistencies. I asked about the eBay auction and I was told it would cost ANOTHER $100 for this option. This was the first I had heard about additional fees. When I explained that I had been told this was included in my $300 ad cost, I got yet another run around. At no time prior to this conversation was additional associated fees mentioned or discussed.

Two months passed with numerous phone calls placed to OSM before I finally got the customer service manager. During an hour long telephone conversation with Mr. Tom Rothrock, we had a heated discussion with regard to all the lies I had been told prior to the money exchange. Although Mr. Tom Rothrock was not a part of any conversations with Miss Jackie Thomas, Mr. Tom Rothrock assured me they never said anything about eBay, multiple sites or ever giving the idea the bike would even be sold. During this conversation, Mr. Tom Rothrock told me to search on the keywords established for my ad/webpage. I searched basic motorcycle keywords suggested by Mr. Tom Rothrock and never once found my motorcycle ad/webpage. Mr. Tom Rothrock finally had to give me specific search words/phrases in order for my ad/webpage to be found. Mr. Tom Rothrock's reasoning for this inability to find my ad/webpage was: "because I was selling my bike not buying my bike".

At this point, I knew this entire transaction was one BIG SCAM. I was using search engines (i.e. Yahoo and Google) that any BUYER would post "search words" such as 1979 Harley Davidson Shovelhead and the ad never appeared. We discussed the "ebay account" and Mr. Tom Rothrock assured me he would get back to me THAT DAY on the status. In the meantime, Mr. Tom Rothrock ASKED ME to email him keywords that I THOUGHT would be "good for" my ad/webpage. At no time were additional associated fees mentioned or discussed. I emailed Mr. Tom Rothrock's REQUEST for "keywords" as a follow-up to our telephone conversation. What exactly did I pay $300.00 for if I am being asked to send the "keywords"?

How does Mr. Rob Wilder know that I was never given the option of emailing keywords to Mr. Thomas Tom Rothrock? He wasn't a part of this conversation. Mr. Rob Wilder's response about "sending an unsolicited" request for "keywords" is a total fabrication of reality. How else would I have gotten Mr. Tom Rothrock's email address and for what other reason would I need his email address?

Mr. Rob Wilder stated: As someone who does not work in the internet advertising/marketing industry, Mr. ----- simply does not have the knowledge or experience with keywords to select effective keywords that bring targeted internet users to his motorcycle. How does Mr. Rob Wilder know my background? He doesn't. He is again trying to side track the issues at hand by attacking my character and stating written assumptions regarding my knowledge, background and intelligence in his response to this dispute. This indicates an unprofessional strategy to side track shoddy sales and misrepresentation of OSM employees as opposed to stating facts. Again, the reason for this approach is because Mr. Rob Wilder has never been involved in any of these false promises, misleading conversations or solicited requests from OSM employees.

Mr. Rob Wilder stated: By his own admission, OSM has spent a great amount of time working with Mr. ------- to resolve all of his issues. Another misstated comment from Mr. Rob Wilder in an attempt to side track the real issue at hand. As previously stated, I had to make MANY telephone calls to customer service to get any assistance for MONTHS before I finally received a returned telephone call from Mr. Tom Rothrock. I was given the runaround on every telephone call. No one worked with me or expended any effort in resolving any of my issues or obtaining quality customer service from this transaction.

As Mr. Rob Wilder wrote in his rebuttal letter, There was never a professional need for Mr. ------- to speak with a manager other that to satisfy his personal need for attention. Again, Mr. Rob Wilder has taken this dispute "personally" and writes as if knows me "personally" in an attempt to side track the fact that as a customer OSM decides when their customer service department does their job especially when someone is calling repeatedly for assistance. By HIS OWN admission, I was ignored intentionally.

Mr. Rob Wilder also stated they were unwilling or unable to understand and/or accept our response to their issues. I never received a response until I spoke to Mr. Tom Rothrock so this is an outright falsehood. I was continuously ignored by customer service by Mr. Rob Wilder's own admittance. Also, once again Mr. Rob Wilder intentionally tries to side track the issues by attacking me and my wife's intelligence with the unable to understand comment.

Mr. Rob Wilder wasn't a part of any of the conversations he is representing in his responses'. He has responded as if he were actually involved. He has no clue what these other employees discussed or stated during telephone conversations that were blatant falsities used to mislead myself as a consumer. If telephone calls are recorded, I recommend he review those transcripts to educate himself. He is delusional about how business is being run and then responds as if he were a party to all the "verbal" falsities made by others. Mr. Rob Wilder isn't a valid representative to the unsubstantiated and false claims he is presenting against me. He is just stating "hearsay" as the company's defense in shoddy sales practices.

I also find it hard to believe that OSM has representatives such as Mr. Rob Wilder responding to these disputes since he has made it very obvious that he cannot represent himself (or OSM) as a professional. In his attempt at trying to intimidate and discredit me throughout this dispute, I must note that he has been exceptional with his bulldog approach at showing how unprofessional and how unfriendly OSM's customer relations department really is. Based upon Mr. Wilder's approach, I would not be the least bit surprised if there were numerous and common complaints against OSM.

I have attached a copy of my search results for Google and Yahoo. Google did not render any search results using Harley Davidson Shovelhead or 1979 Harley Davidson Shovelhead. (see attached)

Although Yahoo did render a search for both requests, the ad itself is the most basic of all ads and doesn't contain any of the 12 photos submitted nor does it contain a link to any pictures. For $300.00 dollars, I received ONE INCOMPLETE AD with a ONESTOPMOTORS.COM logo taking up 1/4 of the page and only ONE SEARCH ENGINE using the search request that OSM advised me to use. My search results show a very different ad than what was submitted by Mr. Rob Wilder. (see attached) It is hard to believe Mr. Rob Wilder and OSM would even attempt to argue this as a "bargain" for $300.00 based upon all the "fluff" in the attached email contract.

I am requesting a FULL REFUND of $300.00 from OSM.

To my knowledge, there have never been any responses to the ad/webpage posted by OSM. The employees will say anything to close the deal, even if it isn't true. Again, my opinion and advice to other consumers is this is a HUGE business scam and One Stop Motors should be closed down for their Sales Practices and lack of Customer Relations.

Just as Mr. Rob Wilder (a biased and uninvolved representative for OSM) stated, I sincerely hope to receive a favorable outcome in this dispute. Your time and consideration in the matter is appreciated.

Many Thanks,

CLC Hazlet, New Jersey
U.S.A.

This report was posted on Ripoff Report on 12/29/2005 05:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/One-Stop-Motors-OneStopMotorscom/Las-Vegas-Nevada-89102/One-Stop-Motors-OneStopMotorscom-Masters-of-LIES-DECEPTION-ARROGANCE-and-FRAUD-Las-Vega-169637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on One Stop Motors = OneStopMotors.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

OSM 123

AUTHOR: OSM123 - (United States of America)

OSM is committed to providing aggressive and effective advertising for all of its' customers. To discuss this with OSM directly, please feel free to call 877-566-6686 Monday - Friday between the hours of 8am and 5pm PST. Our friendly customer service representatives are more than happy to assist you.

Respond to this report!
What's this?

#2 General Comment

Just an observation.........

AUTHOR: Adolph - (USA)

I am usually cognizant of vehicle sale efforts, particularly used vehicles. I am tuned in to market availability, and have made used vehicle purchases on E Bay.

.

Bottom line, in 30 plus years of buying and selling used cars and motorcycles, NEVER have I seen any advertising initiated by One Stop Motors.  One can only conclude their primary effort is directed at soliciting listings on vehicles already advertised on existing for sale formats. Once they initiate a contract with a seller, IMHO that seemingly terminates any meaningful action on their part.  Frankly, doing so without significant (or any) advertising efforts put forth on their part would produce a handsome income stream. Vehicle sales? Not likely. 

Respond to this report!
What's this?

#3 UPDATE Employee

OneStopMotors provides everything they say they will

AUTHOR: Tim - (U.S.A.)

One Stop Motors (OSM) would like to take the opportunity to respond to the comments made here and show our side of this issue. CLC makes several claims and uses quotes from a response to a BBB complaint he filed. Several of the quotes he uses are incomplete and taken out of context.



While Mr. Wilder may have misstated the date that CLC signed up for their advertising package, what does that really have to do with anything? Mr. Wilder stipulates that CLC actually signed up on the 16th of March. What is germane is that CLC freely chose to purchase an advertising package as he clearly states that he waited a month to sign up with OSM. He then claims that he did not want to sign up as the price had changed. CLC had missed a special offer that OSM was running and that was not available when he did choose to sign up. He then makes the claim that he was told that an eBay account would be included. This is blatantly false, and OSM has the original email that was sent to CLC clearly showing that the package that he purchased did not include any eBay auctions.



Mr. Wilder did indeed read and respond to CLC's original complaint. CLC states that he was told that OSM could have my bike sold in a matter of weeks at a higher price due to their financing and multiple ways of getting the ad to the public. What CLC is quoting is out of context and includes phrasing not used in our sales presentation. OSM can often get a higher asking price due to the ability to provide financing. OSM also states that approximately 70% of our clients' vehicles sell within the first 8 to 10 weeks. OSM never claims to have any specific buyer for any vehicle within any time period. It is the same with any other advertising that someone may purchase.



CLC then states that he called a week later and he claims that no one knew what was going on. Again, CLC misstates here. His ad was built and the photos he sent lacked the proper information to post them to any ad. Once that information was obtained on that call his pictures were added. The reason he had to call was that OSM had no idea where the photos we received were to be placed.



CLC then claims again that he should be receiving an eBay auction with his package and again he is incorrect. CLC needs to be sure of the package that he purchased and what was included. All of our packages are listed clearly on our website. He was told correctly that there would be an additional charge of $100.00 to upgrade his package. He was never given a runaround he was simply told what the cost would be to upgrade.



CLC then goes on to claim that he had a heated discussion with Mr. Tom Rothrock, who was at that time the Customer Service Manager for OSM. It appears that CLC was concerned mostly at this time about his keyword optimization. Our research team put several phrases together for CLC's motorcycle and the phrases were working properly. CLC makes that claim that Mr. Rothrock had to finally give him specific phrases to search with. Mr. Rothrock gave CLC the phrases at the very beginning of the keyword optimization part of the call and CLC ignored that information. CLC was also asked if he worked in the Internet advertising or marketing industries which he answered no to. Mr. Wilder was simply re-stating this in his response. There was no attack on CLC's character, knowledge, background, or intelligence as CLC claims. By his own admission, he does not have the expertise needed to establish effective keywords. CLC's questions about how he got Mr. Rothrock's email address are baseless in this issue as Mr. Rothrock always gave contact information to those who spoke with him. As to what CLC would use the email address for is anyone's guess. Mr. Wilder is simply stating facts as they have been relayed to him by Mr. Rothrock. Mr. Wilder is not attempting to sidetrack anything; again, he is stating the facts as they have been relayed to him.



Evidentially CLC thinks that quality customer service is telling the customer what they want to hear or giving something away when it is not included with what was purchased. That is not the case. The quality customer service that CLC received was consistent information that he received each and every time he called. Unfortunately it was information that CLC did not agree with. The plan he purchased did not include an eBay auction. There are associated fees with upgrading any of our packages. CLC continued to call in hopes of getting a different answer, and when he did not, he did receive a call from the Customer Service Manager at the time Mr. Rothrock, who again explained the very same thing. Aside from hearing the exact identical information from a Manager, there really was no need for CLC to speak with a Manager. OSM isn't like some organizations where the answers change depending on who you speak to.



Mr. Wilder is not taking this dispute personally as CLC claims; he is simply relating the facts as they have been shared with him from Mr. Rothrock. Mr. Wilder was informed of the conversations that had taken place with CLC. While OSM does not record conversations, we do monitor them on a regular basis for quality assurance. CLC would have no idea if or when that was happening when he called in. As Mr. Wilder is the OWNER of OSM he would be exactly the person to respond to any complaints registered with outside agencies as he performs the investigations and then responds accordingly. Mr. Wilder is ALWAYS professional in his responses and does not resort to any type of personal attacks in them. There is never a bulldog approach used in the responses, it is always factual and contains all of the advertising that was done for the client. CLC conveniently leaves out the fact that all of the advertising he purchased was indeed provided for him.



CLC makes reference to several attachments that do not appear with his response, while OSM is still running the advertising for this motorcycle and we invite anyone to come out to www.onestopmotors.com to view it and make up their own minds about the quality of the advertising. CLC claims that his search results only came up on one search engine, did he try any others like MSN or AltaVista? It doesn't seem like it.



Given all of the work that is provided for the price that we charge, our packages are very reasonably priced. I'm sorry that CLC doesn't think so. A refund in this case is unwarranted as all of the advertising that he purchased was indeed provided and continues to be provided to this very day as CLC has yet to inform OSM that he has sold his motorcycle.



I wonder if he is posting this type of response for ALL of the advertising he purchased for his motorcycle. There is no scam on the part of OSM as we provide all of that advertising that our customers purchase and provide access to services that other advertising companies do not. Mr. Wilder is of course biased, as he owns the company, and fully involved as he investigates each concern personally. CLC is certainly entitled to his opinion, but I invite ANYONE to call me personally and ask any questions or discuss any concerns they may have.



Tim Giffey

General Manager

OneStopMotors.com

877-566-6686

timg@onestopmotors.com
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory