In February, Jackie Thomas from OSM contacted me after seeing an ad for my 1979 Harley-Davison. I was told OSM could have my bike sold in a matter of weeks at a higher price due to their financing and multiple ways of getting the ad to the public. I was told my bike would be put on multiple websites, an eBay auction and they would maximize the use of keywords to get my motorcycle seen by as many consumers as possible. I was told the cost was $250. In March I contacted OSM to move forward with this opportunity. I was told the price had gone up to $300 which I agreed to pay if I was guaranteed the multiple website listing, an eBay account and keyword usage. I was assured this was all included in the cost. I paid for the ad on March 18th. Over two weeks went by and I couldn't find the motorcycle on their website or any other web search. I called to inquire about the status and no one knew what was going on. They said they had misplaced the pictures I had sent for the ad. I called again in two days to find the pictures had been located. My ad went up on the OSM website ONLY. After another month and no inquires, I called OSM to see how everything was going. I asked about the eBay auction and I was told it would cost ANOTHER $100 for this option. This was the first I had heard about this costing additional money. When I explained that I had been told this was included in my $300 ad cost, I got yet another run around. Two months passed and numerous phone calls placed to OSM before I finally get the customer service manager. After an hour on the phone with Tom, he assured me they never said anything about eBay, multiple sites or ever giving the idea the bike would even be sold. He gave me the option of emailing HIM the keywords, which is one of the things I paid the OSM IT Team to do. I was also told he would call within the same day about an eBay account for me. I emailed the keywords on the day we spoke and have NOT received a return call, mail and/or email correspondence from OSM.
I have been lied to from the beginning. This is a business scam and One Stop Motors should be closed down for their Sales Practices.
After submitting the above complaint to the BBB, we received one of the most adolescent rebuttals EVER from a self-proclaimed professional by the name of Rob Wilder.
Better Business Bureau
2301 Palomino Lane
Las Vegas, NV 89107-4503
August 2, 2005
RE: Complaint #
FIRM: One Stop Motors
To Whom It May Concern:
This letter is to address the response submitted by Mr. Rob Wilder. I would also like to respond to the statements from Mr. Rob Wilder, OSM Inc., noting his comments, opinions and derogatory statements as a biased and uninvolved representative for OSM in this matter.
First and foremost, Mr. Rob Wilder stated an inaccuracy with regard to the date I expressed an interest in selling my 1979 Harley Davidson Shovelhead using One Stop Motors (OSM) financing and marketing program. He stated May 31, 2005 when the actual date was March 16, 2005.
I was originally approached by Miss Jackie Thomas (i.e., February 2005) with a cost of $250.00 for the attached email contract. I wasn't sure I wanted to pay $250.00 for an ad at that time since I had the bike listed elsewhere.
One month later, I decided to contact Miss Jackie Thomas to find out more details and what other advertising options were available so as to move forward with this supposed "advertising opportunity". I spoke with Miss Jackie Thomas via telephone and she informed me the cost had increased to $300.00. When I declined the offer due to the additional monies, I was then told I was guaranteed the multiple website listing, an eBay account and keyword usage. I was assured this was all included in this "new cost". Please also note PAGE 2 of 3 of the original emailed copy of the contract I received from Miss Jackie Thomas on March 16, 2005.
Since Mr. Rob Wilder did not read or respond clearly to my original complaint, I will "again" reiterate the conversation between Miss Jackie Thomas and myself. I was told OSM could have my bike sold in a matter of weeks at a higher price due to their financing and multiple ways of getting the ad to the public. I was told my bike would be put on multiple websites, an eBay auction and they would maximize the use of keywords to get my motorcycle seen by as many consumers as possible. I did not ask for freebies and at no time were additional associated fees mentioned or discussed.
After a week went by, I called to inquire about the status of my ad/webpage and no one knew what was going on. They (customer service) said they had misplaced the pictures I had sent for the ad. I called again in two days to find the pictures had been located. I was concerned because I HAD TO CALL before anyone at OSM even realized my ad/webpage had NOT been posted.
After another month and with no inquires or contact from OSM, I called OSM to see how everything was going. My ad ONLY had only gone up on the OSM website after I had been told Miss Jackie Thomas my bike would be put on multiple websites and an eBay auction. Again please note PAGE 2 of 3 of the original emailed copy of the contract I received from Miss Jackie Thomas on March 16, 2005.
I asked to speak to a customer service representative about these inconsistencies. I asked about the eBay auction and I was told it would cost ANOTHER $100 for this option. This was the first I had heard about additional fees. When I explained that I had been told this was included in my $300 ad cost, I got yet another run around. At no time prior to this conversation was additional associated fees mentioned or discussed.
Two months passed with numerous phone calls placed to OSM before I finally got the customer service manager. During an hour long telephone conversation with Mr. Tom Rothrock, we had a heated discussion with regard to all the lies I had been told prior to the money exchange. Although Mr. Tom Rothrock was not a part of any conversations with Miss Jackie Thomas, Mr. Tom Rothrock assured me they never said anything about eBay, multiple sites or ever giving the idea the bike would even be sold. During this conversation, Mr. Tom Rothrock told me to search on the keywords established for my ad/webpage. I searched basic motorcycle keywords suggested by Mr. Tom Rothrock and never once found my motorcycle ad/webpage. Mr. Tom Rothrock finally had to give me specific search words/phrases in order for my ad/webpage to be found. Mr. Tom Rothrock's reasoning for this inability to find my ad/webpage was: "because I was selling my bike not buying my bike".
At this point, I knew this entire transaction was one BIG SCAM. I was using search engines (i.e. Yahoo and Google) that any BUYER would post "search words" such as 1979 Harley Davidson Shovelhead and the ad never appeared. We discussed the "ebay account" and Mr. Tom Rothrock assured me he would get back to me THAT DAY on the status. In the meantime, Mr. Tom Rothrock ASKED ME to email him keywords that I THOUGHT would be "good for" my ad/webpage. At no time were additional associated fees mentioned or discussed. I emailed Mr. Tom Rothrock's REQUEST for "keywords" as a follow-up to our telephone conversation. What exactly did I pay $300.00 for if I am being asked to send the "keywords"?
How does Mr. Rob Wilder know that I was never given the option of emailing keywords to Mr. Thomas Tom Rothrock? He wasn't a part of this conversation. Mr. Rob Wilder's response about "sending an unsolicited" request for "keywords" is a total fabrication of reality. How else would I have gotten Mr. Tom Rothrock's email address and for what other reason would I need his email address?
Mr. Rob Wilder stated: As someone who does not work in the internet advertising/marketing industry, Mr. ----- simply does not have the knowledge or experience with keywords to select effective keywords that bring targeted internet users to his motorcycle. How does Mr. Rob Wilder know my background? He doesn't. He is again trying to side track the issues at hand by attacking my character and stating written assumptions regarding my knowledge, background and intelligence in his response to this dispute. This indicates an unprofessional strategy to side track shoddy sales and misrepresentation of OSM employees as opposed to stating facts. Again, the reason for this approach is because Mr. Rob Wilder has never been involved in any of these false promises, misleading conversations or solicited requests from OSM employees.
Mr. Rob Wilder stated: By his own admission, OSM has spent a great amount of time working with Mr. ------- to resolve all of his issues. Another misstated comment from Mr. Rob Wilder in an attempt to side track the real issue at hand. As previously stated, I had to make MANY telephone calls to customer service to get any assistance for MONTHS before I finally received a returned telephone call from Mr. Tom Rothrock. I was given the runaround on every telephone call. No one worked with me or expended any effort in resolving any of my issues or obtaining quality customer service from this transaction.
As Mr. Rob Wilder wrote in his rebuttal letter, There was never a professional need for Mr. ------- to speak with a manager other that to satisfy his personal need for attention. Again, Mr. Rob Wilder has taken this dispute "personally" and writes as if knows me "personally" in an attempt to side track the fact that as a customer OSM decides when their customer service department does their job especially when someone is calling repeatedly for assistance. By HIS OWN admission, I was ignored intentionally.
Mr. Rob Wilder also stated they were unwilling or unable to understand and/or accept our response to their issues. I never received a response until I spoke to Mr. Tom Rothrock so this is an outright falsehood. I was continuously ignored by customer service by Mr. Rob Wilder's own admittance. Also, once again Mr. Rob Wilder intentionally tries to side track the issues by attacking me and my wife's intelligence with the unable to understand comment.
Mr. Rob Wilder wasn't a part of any of the conversations he is representing in his responses'. He has responded as if he were actually involved. He has no clue what these other employees discussed or stated during telephone conversations that were blatant falsities used to mislead myself as a consumer. If telephone calls are recorded, I recommend he review those transcripts to educate himself. He is delusional about how business is being run and then responds as if he were a party to all the "verbal" falsities made by others. Mr. Rob Wilder isn't a valid representative to the unsubstantiated and false claims he is presenting against me. He is just stating "hearsay" as the company's defense in shoddy sales practices.
I also find it hard to believe that OSM has representatives such as Mr. Rob Wilder responding to these disputes since he has made it very obvious that he cannot represent himself (or OSM) as a professional. In his attempt at trying to intimidate and discredit me throughout this dispute, I must note that he has been exceptional with his bulldog approach at showing how unprofessional and how unfriendly OSM's customer relations department really is. Based upon Mr. Wilder's approach, I would not be the least bit surprised if there were numerous and common complaints against OSM.
I have attached a copy of my search results for Google and Yahoo. Google did not render any search results using Harley Davidson Shovelhead or 1979 Harley Davidson Shovelhead. (see attached)
Although Yahoo did render a search for both requests, the ad itself is the most basic of all ads and doesn't contain any of the 12 photos submitted nor does it contain a link to any pictures. For $300.00 dollars, I received ONE INCOMPLETE AD with a ONESTOPMOTORS.COM logo taking up 1/4 of the page and only ONE SEARCH ENGINE using the search request that OSM advised me to use. My search results show a very different ad than what was submitted by Mr. Rob Wilder. (see attached) It is hard to believe Mr. Rob Wilder and OSM would even attempt to argue this as a "bargain" for $300.00 based upon all the "fluff" in the attached email contract.
I am requesting a FULL REFUND of $300.00 from OSM.
To my knowledge, there have never been any responses to the ad/webpage posted by OSM. The employees will say anything to close the deal, even if it isn't true. Again, my opinion and advice to other consumers is this is a HUGE business scam and One Stop Motors should be closed down for their Sales Practices and lack of Customer Relations.
Just as Mr. Rob Wilder (a biased and uninvolved representative for OSM) stated, I sincerely hope to receive a favorable outcome in this dispute. Your time and consideration in the matter is appreciated.
Hazlet, New Jersey