- Report: #610607
Report - Rebuttal - Arbitrate
Complaint Review: One Stop Motors
One Stop Motors2950 S. Rancho Dr. Ste 200, Las Vegas, NV, 891021 Internet United States of America
One Stop Motors OneStopMotors.com refund guarantee not honored, even though Jazmin told me "everything was okay." Manager Alan Gill dishonest in his response to Las Vegas BBB. Las Vegas, Internet
*Author of original report: yeah, right!
*UPDATE Employee: One Stop Motors, Inc.
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Matt from One Stop Motors called me on my registered DO NOT CALL line in September 2009 to ask me to advertise my truck online with them. I was wary, but he said if it didnt sell within 6 months I could get my money back.
There was a procedure to follow in order to be eligible for a refund. I spoke with Jazmin at 5:35 on October the 10, 2009 to confirm that I had properly followed the procedure and she said everything is okay.
(I dont deny missing something on the procedure, but it was a little confusing, which is why I called Jazmin, who said everything is okay. So while they say I missed a second e-signature, or something like that, I didnt realize it, since Jazmin didnt direct my attention to it when I called asking for support/help in understanding and making sure I had done everything correctly).
The truck did not sell within the 6 months (activity dropped to ZERO, not a single lead, even after lowering the price below what Matt had recommended) so I requested a refund, which was denied. I called in to complain, and once again I spoke to Jazmin at 12:45 on April 20, 2010. She said I did not sign one of the online forms and that I should have called in to speak to someone to make sure everything was in order.
I looked through my records, and incredibly, it was Jazmin whom I had spoken to the first time! I called back, and she acknowledged it, but also said that they would nonetheless not refund my money since it wasnt in writing. Is she hypocritical? Would you trust them?
Needless to say, I dont trust them; I feel they have stolen my money, and I DONT RECOMMEND ONE STOP MOTORS!!!
Below is an exerpt from manager Alan Gills response to the Las Vegas BBB:He now disputes that he was not informed or advised as to what items were necessary in order to be in compliance with the One Stop Motors MBG Policy. With all due respect to the claimant, nothing could be further from the truth. During the aforementioned recorded verification call, the claimant acknowledged that he was to log into his account as instructed by the agent. When a customer contacts OSM and has questions about the MBG policy, they are either directed to the OSM website, or they are mailed a copy of the official terms and conditions. At no point was he misled by any OSM representative regarding the compliance or lack thereof regarding the MBG policy. As a matter of fact, he never attempted to contact us prior to sending in the form to check on his account. He claims that he was advised by Jazmin in customer service that all conditions had been met in order for him to receive his refund. As previously stated, this is against One Stop Motors policy and is not correct. Any time a customer calls in regarding the refund terms and conditions, he or she is directed to the website in order to avoid any claims of misrepresentation.
By the way, every time I call in to One Stop Motors to ask to speak with a manager, I'm informed that the case has already been decided and that it is not possible to speak with a manager. So I called the attached cell phone for Alan Gill (it was in the forwarded response from him to the BBB). He yelled at me for calling his cell phone, said that he would block my number, and to never call it again, and he still would not discuss the matter, and hung up on me. He said to call him at his office on Monday, but that I nonetheless may not be able to reach him there either.
Well, Ive already tried calling his office, and they wont put me through to any managers. I guess its okay for the BBB to call his cell phone, but not his own customers.
This report was posted on Ripoff Report on 06/05/2010 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/One-Stop-Motors/internet/One-Stop-Motors-OneStopMotorscom-refund-guarantee-not-honored-even-though-Jazmin-told-me-610607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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