• Report: #1038693

Complaint Review: One Technologies - Scoresense

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  • Submitted: Wed, March 27, 2013
  • Updated: Mon, April 01, 2013

  • Reported By: Paul — Ellicott City Maryland
One Technologies - Scoresense
4447 N Central Expy Ste 110, Dallas, Texas 75205-4246 Internet United States of America

One Technologies - Scoresense Engaged in a means of "Identity Theft" by using my credit card to pay for items I do not own or will ever own. One Technologies - Scoresense Internet

*UPDATE Employee: ScoreSence - A look as a One Technologies employee

*UPDATE Employee: ScoreSense

*Author of original report: This is an Update to my original report

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On March 26, 2013 I was contacted by my bank notifying me of mysterious activity being charged to my credit card. I then immediately pulled up my statements to see what I was being informed.

Sure enough when I viewed my statements I saw charges incured however, not or never authorized by me. As I looked at the dates on my statement as well as a bit of quick research, I found out it was an internet advertisement for some credit report agency.

Insofar as I already have a credit reporting agency, I decided to delete any and all information I had provided about myself and began to log away from this internet site.

After checking my email again, I saw no prior attempts or otherwise for this company to tell me what was going on. In other words no prior correspondence (i.e., Membership particulars, billing, or a welcome wagon of sorts.

Therefore, I assumed that my deletion had taken and I had nothing whatsoever to do with this company. Until March 26, 2013.

This report was posted on Ripoff Report on 03/27/2013 11:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/One-Technologies-Scoresense/internet/One-Technologies-Scoresense-Engaged-in-a-means-of-Identity-Theft-by-using-my-credit-c-1038693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ScoreSence - A look as a One Technologies employee

AUTHOR: Mitchell Pash - ()

As an Alorica employee for One Technologies, I work as a Retention Specialist in our Colorado call center. To clarify who ScoreSence is, they are a credit monitoring and identity theft protection service. As they are one of our clients, we handle all calls as it pertains to customers who wish to cancel their services with us, or who have a customer service question. To give you some understanding about their product, in which I am a designated SME, or Subject Matter Expert, we initially offer our members a 7-day free trial of our services, in which after their 7 days, we bill the customer for their month of services.

Many customers (close to 60% of our calls) claim "they thought it was free", when in reality they are upset they were charged and didn't cancel their services before hand by calling in. We understand this happens, and we make several attempts throughout the sign-up process to alert our members of how we are charging their credit card. Our competitors do not inform you you are being charged outside their long terms and conditions that 100% of customers do not in fact read. We provide transparency to anyone who signs-up and we hope this confusion is dispersed.

As always, we are more than happy to help anyone who doesn't understand a charge as it pertains to ScoreSence. Please give us a call at any time you need help identifying how we may have charged you, or if your credit card was used fraudulently, we are more than happy to handle that matter accordingly by canceling that account immediately.

 

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#2 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi Paul,

If you would like to speak with someone directly, please contact our Customer Care team at
877-335-6823 to address your concerns. Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,
ScoreSense
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#3 Author of original report

This is an Update to my original report

AUTHOR: Paul Schilling - ()

This is an update to my Complaint; it is #118 on the board.

I just recovered from my telephone conversation with
"Tammy" of Scorsense. I am sure she was doing her best to appease me;
however, with each recurring sentence I found myself getting more and more agitated.

In summation of today's events I found this much: I was told
by "Tammy" that back in August of 2012 I had an account with
Scorsense; however, on the seventh day I contacted them to cancel that account.
Furthermore, I asked Tammy if anywhere on the website that is selling this
product -- is it mentioned that I could be reactivated and charged additional monies?

Tammy's answer was NO! So quizzically I asked her, Why would
I want to reactivate for $30.00 an account that I previously deactivated myself from?

Admittedly she said, "I don't know." I then explained to Tammy that my reactivation occurred on March 19, 2013 at
approximately 12:30a.m.; furthermore, I called seven days later on the 26th of
March and received no answer. I also mentioned that I attempted to email them.
She (Tammy) then explained to me that Scorsense or One Technologies did not
engage in email and everything had to be done by phone. (Accept getting reactivated...of course!)

So I explained to her once again that today is the 28th of
March and if we used business days rather than calender days then I would still
be within my seven day trial period. She stated that they used only calendar
days; I asked again if that was stated on the website and she said, "I don't know."

I am very kindly demanding a return of 28.95 (twenty eight
and 95/100) plus the additional $1.00 (one dollar) that my bank alerted me to
what charges did not fit my profile. Thanking you in advance I remain,
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