• Report: #109046

Complaint Review: One Web Direct Bill - one Call Comm

  • Submitted: Sat, September 18, 2004
  • Updated: Fri, October 08, 2004

  • Reported By:hampton Virginia
One Web Direct Bill - one Call Comm
www.onewebhlp.com Dallas, Texas U.S.A.

One Web Direct Bill fraudulent charges by pay-per-view website Ripoff Dallas Texas

*Consumer Suggestion: Received a bogus bill from One Web Direct Bill ? DO NOT PAY Do the following:

*Consumer Suggestion: National one telecom, working their way across America, one fake bill at a time!

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One web direct bill has charged on my phone bill $117.60 for calls to united kingdom 442073350525&4420733584 from 8/2 - 8/16. We have never accessed this website. I believe this company has accessed phone numbers from pop-ups on microsoft internet explorer. I constantly delete a website called casinopalazzo.com.

This company should be investigated by fed trade commission due to this scam. I have talked with a a rep at this place. Rep claims this site was accessed. He was not able to tell the name of the site. This may involve contacting an attorney. Based on other comments, I am one of hundreds or thousands people who have been fraudulently billed.

hampton, Virginia

This report was posted on Ripoff Report on 09/18/2004 05:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/One-Web-Direct-Bill-one-Call-Comm/Dallas-Texas-75261/One-Web-Direct-Bill-fraudulent-charges-by-pay-per-view-website-Ripoff-Dallas-Texas-109046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Received a bogus bill from One Web Direct Bill ? DO NOT PAY Do the following:

AUTHOR: Harry - (U.S.A.)

If you have received a bogus bill from One Web Direct Bill - DO NOT PAY. Please do the following, as this company will only cease their illegitimate practices when legal action is taken.

First call the Federal Trade Commission at (877) 382-4357. Work your way through the menu until you get to complaint section for 900 number and pay-per call services.

After dialing the number above select 4,5,1,1 this should get you right to the appropriate department. You may be on hold for 5-10 minutes. Have your bill handy as you will be asked for some information from it.

Also, be ready to take down a file number they will give you so future contacts can reference this initial complaint. They will ask you for an email address so they can send you information on disputing bills and protecting yourself from future scams.

TAKE HEART: This is not the first company to do this. The FTC and other agencies went after another company named Alyon. Read more at this website: http://www.atg.wa.gov/releases/rel_alyon_053003.html

The next step is to call the New Hampshire Bureau of Consumer Protection. That number is (603) 271-3641. This call is to simply put another angry consumer on their radar screen.

They will tell you to write a letter to them at: Hampshire Bureau of Consumer Protection 33 Capitol Street Concord, NH 03301 . This letter should simply state that you have never knowingly used the online foreign service(s) described on their bill and charges incurred were due to a malicious computer program covertly installed on your computer, causing the modem to dial a telephone number. Also send them a copy of the bill (both sides of all pages) you received.

Then do the same with your own state consumer protection agency. Finally you should write One Web Direct Bill a letter advising them you have reported the fraudulent activity and you refuse to pay their bill.

But take some precautions when writing them: DO NOT GIVE THEM ANY MORE INFORMATION THAN WHAT THEY USED TO BILL YOU! What this means is, if they misspelled your name or sent the bill to an address which is not exactly yours etcetera, DO NOT CORRECT IT. If you do, you would be giving them more information about you than they deserve to have. Simply dispute the legitimacy and let them know you have filed complaints with the various agencies. I am confident this company will be shut down if enough people take action.
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#2 Consumer Suggestion

National one telecom, working their way across America, one fake bill at a time!

AUTHOR: Paul - (U.S.A.)

It's those idiots at National One Telecom again! They're running the tired, old modem dialer con along with the fake billing scam. Both of them are designed to get their hands on your money!

The modem dialer con first started back in 1997. The Federal Trade Commission reports it was one of the top 10 frauds of 2002.

Here's how it works. While you're on the internet, unknown to you, a program comes over the connection. Usually, a series of pop-ups will occur. Then, the computer won't respond anymore.

The program hijacks your modem, replacing the normal dialer. First, it mutes the speaker, so you can't hear when it dials out. Then, it starts dialing to 44-207-335-84, a number located in the United Kingdom. The program waits until nobody is using the computer before it dials.

No unprotected computer is safe from this attack. It doesn't matter if you have cable or DSL. In fact, you don't need any modem or phone line at all. Your computer doesn't even have to be turned on! Once they have your information, National one will simply make a fake bill!

They use white page directories to find your name and address. Much of the information is old and outdated. Some victims report getting bills for numbers that have been disconnected long ago.

Next, you will start receiving the bills. First, you will get a real bill from your phone company.
You will be charged $1.99 per minute for the international long distance calls. Then, you will get a fake bill from One Web Direct for another $5 per minute. Depending on the length of the calls, this could add up to hundreds of dollars!

You will need to call your phone company and have the charges removed. Some phone companies will remove all charges for calls made by dialers. Others want payment, but at a reduced price, up to 85% off. After all, your computer did make the calls, even if you had no idea it was doing it. The phone company doesn't want to take the loss for something your computer did. If you don't pay, they'll get stuck with the bill.

When you call the phone company, remember to remain calm and friendly if you want them to help you. Most companies will try to assist the victims any way they can.

Your phone company has only one way to prevent this. A block on your line won't work, because the fraud uses 10-10 dialarounds to bypass that. A toll-restriction would stop it, but then you couldn't make any long distance calls. Most people aren't willing to do that.

As for One Web Direct, you can save their bill as evidence of fraud. You may need to send it in after you file your complaints to the feds. Do NOT try to pay it!

One Web Direct will not talk to you on the phone. They ignore messages left on their voice mail. They direct you to a web address, nationalone.com or onewebhlp.com. They send you one email telling you to pay up. They also tell you that the bill will be turned over to a collection agency.

Don't worry about One Web Direct at all. Don't waste your time trying to call or email them. They made up their own fake collection agency, Collection Express. They don't have your social security number. And, because it's a total fraud, they won't be reporting anything. They just try to scare you into paying the fake bill. Don't even think about it!

You do need to start reporting this fraud to the federal agencies. Remember, the frauds have your phone number. Next month, there will be more calls on your phone bill. You need to put a stop to this, once and for all.

These are the actual complaint form pages. You will need to fill in all your information to file your complaint. Fill in your information accurately. Check your spelling. If you are having trouble, try filing by phone instead. Copy the IP address and paste it into the address bar, then hit enter.

National Fraud Information Center

Federal Trade Commission Bureau of Consumer Protection

FBI Internet Fraud Complaint Center


US Postal Inspection Service

Public Utilities Commission
each state is different-address below is California

Federal Communications Commission

California Attorney General
each state is different-address below is California

Better Business Bureau
http://www.dallas.bbb.org/complaint_form.html Dallas
http://www.bbbnh.org/complaint_form.html New Hampshire

Linkscan: tons of information and more sites to file complaints

Feel free to use pages from this site as needed. In addition, I recommend you call your city newspaper and make them aware of the problem. This fraud relies on people being unaware and uninformed. When everyone fights instead of pays, the money will stop coming in to the fraud. Currently, the fraud is using these names and addresses:

1-National One Telecom
2-One Web Direct Bill
3-Collection Express
4-Enhanced Services Billing Inc/ESBI
6-One Call Com
7-Candid Publishing
8-Intercosmos Media Group or directNIC
9-Money Management International
10.Steve Griffin
11.Michael Walczak
12.Terry M. Blaney
13.Suzanne Hanse

PO Box 10007-Bedford, NH
PO Box 612929-Dallas, TX
PO Box 130959-Dallas, TX
PO Box 612608-Dallas, TX

All of these names are in some way connected to this fraud. Many are involved in setting it up. Some help with the fake billing. Other names are the actual fraud companies themselves.

If you have already paid, or know someone that has, file the complaints and hope for a refund. Check this site for the information that explains how to get a refund through your bank.

This post tells you how to handle the bills. My next message will explain how to clean up your computer. Look for it in a day or two. Then, we can start collecting evidence to catch the people behind this.

These frauds count on you to pay quietly. They'll try to bleed you dry, if you let them. Be sure to file a complaint on EVERY site above. Remember, it's up to you to put a stop to this. They are counting on your fear and ignorance in this situation. Instead, show them they're wrong. Dead wrong!

Good luck!
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