• Report: #108830

Complaint Review: One Web Direct Bill

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  • Submitted: Fri, September 17, 2004
  • Updated: Wed, November 10, 2004

  • Reported By:Mt. Wolf Pennsylvania
One Web Direct Bill
www.onewebhlp.com Dallas, Texas U.S.A.

One Web Direct Bill Long distance Ripoff - Fight Back Dallas Texas

*Consumer Comment: Alyon is at it again - check this out.

*REBUTTAL Individual responds: do not owe you money

*Consumer Suggestion: The first steps to take to end this fraud once and for all!

*Consumer Comment: don't have it don't want it

*Consumer Comment: Another Victim

*UPDATE Employee: I said all I have to say

*Consumer Suggestion: Pretty confident?

*Consumer Suggestion: Tony, you're right next to them! ..National one telecom is registered to Steve Griffin and Michael Walczak, more fake names too.

*UPDATE Employee: Is the phone number valid?

*Consumer Suggestion: Search-National one telecom for the answers.

*Consumer Suggestion: Search-National one telecom for the answers.

*UPDATE Employee: It is in our best interest to stop fraud too

*Consumer Comment: Explain how this is possible.

*Consumer Comment: Jennifer... to quarantine and copy the files

*Consumer Suggestion: Here's the 411 on this clown!

*UPDATE Employee: Short stopping

*UPDATE Employee: Short stopping

*UPDATE Employee: Short stopping

*UPDATE Employee: Complaints

*Consumer Comment: Dare we say it? "Alyon Technologies Reborn"?

*Consumer Comment: Thank you Robin

*Consumer Comment: One Web has customers?

*Consumer Comment: One Web has customers?

*Consumer Comment: One Web has customers?

*Consumer Suggestion: Stop what you're doing, and you won't have to worry!

*Consumer Suggestion: Stop what you're doing, and you won't have to worry!

*Consumer Suggestion: Stop what you're doing, and you won't have to worry!

*Consumer Suggestion: Stop what you're doing, and you won't have to worry!

*Consumer Suggestion: The first ten billing complaints gave David all the proof he needed.

*UPDATE Employee: A death threat? ...be careful what you write

*Consumer Suggestion: Cut David some slack. Call the customer service number and list the files for them.

*Consumer Suggestion: You could end up with 180 grains of evidence!

*REBUTTAL Individual responds: ripp off I did not make this bill so i cannot be charged.

*Consumer Comment: Start Contacting the FTC, People, NOW!!

*UPDATE Employee: One Web Direct Bill is aware who TIBSystem.com is... foul play was involved

*Consumer Comment: David, read carefully. Whatcha' gonna' do when they're comin' for YOU??!!

*UPDATE Employee: An executable can't just popup and dial out.

*Consumer Comment: I found TIBSystem.com auto dialer software on our PC

*Consumer Comment: Web Dialer scam

*UPDATE Employee: Clarification

*Consumer Comment: AKA their first round of fraudulent billing

*Consumer Comment: David, WHAT KIND OF EVIDENCE?

*Consumer Comment: David, WHAT KIND OF EVIDENCE?

*Consumer Comment: David, WHAT KIND OF EVIDENCE?

*Consumer Comment: David, WHAT KIND OF EVIDENCE?

*Consumer Comment: GRRRR someone hacked onto it

*Consumer Comment: GRRRR someone hacked onto it

*Consumer Comment: GRRRR someone hacked onto it

*Consumer Comment: GRRRR someone hacked onto it

*UPDATE Employee: Please provide evidence

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My father in law just received a bill for this. $135 for 27 minutes. On their website they state that you must agree to something each time the software dials out, but when I looked at his computer, it suddenly started dialing with no prompts.

This infuriates me. I have started on online forum for victims.

Hopefully we'll be able to work together to help each other get this resolved.


Craig
Mt. Wolf, Pennsylvania
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 09/17/2004 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/One-Web-Direct-Bill/Dallas-Texas/One-Web-Direct-Bill-Long-distance-Ripoff-Fight-Back-Dallas-Texas-108830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 48Consumer 2Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Alyon is at it again - check this out.

AUTHOR: Robert - (U.S.A.)

Alyon is at it again with all of this Direct One and National blah, blah, blah stuff. I fought Alyon and won (at least so far) but I did check a lot of the e-trade websites. Alyon was bragging they were vindicated and were also selling HOW TO DO THE SAME THING FOR YOUR BUSINESS! Yep. they were selling the techniques they used to other companies to make even more money. Obviously, they had some buyers.

To solve your problem:

Clean out any dialer programs (maybe stinger.exe might still work)
Patch the hell out of your computer.
Disconnect the phone line or DSL when you are not using the computer.
Contact the authorites with all of the information you have.
If you can, save the dialer software to disk or CD so there is evidence for the authorities.
Don't pay the bill. Tell the collection agency to "push off".
If a minor was involved, file with the FCC and FBI. It is a federal crime to allow children access to porn.

Keep fighting. You will win.
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#2 REBUTTAL Individual responds

do not owe you money

AUTHOR: David - (U.S.A.)

i got a bill in the mail for 435.00 for what they call an entertainment fee and i dont think its entertaining at all to try and screw people out of their money. i dont owe a dime and ill spent 25000.00 in court to prove that i do not owe this.
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#3 Consumer Suggestion

The first steps to take to end this fraud once and for all!

AUTHOR: Paul - (U.S.A.)

It's those idiots at National One Telecom again! They're running the tired, old modem dialer con along with the fake billing scam. Both of them are designed to get their hands on your money!

The modem dialer con first started back in 1997. The Federal Trade Commission reports it was one of the top 10 frauds of 2002.

Here's how it works. While you're on the internet, unknown to you, a program comes over the connection. Usually, a series of pop-ups will occur. Then, the computer won't respond anymore.

The program hijacks your modem, replacing the normal dialer. First, it mutes the speaker, so you can't hear when it dials out. Then, it starts dialing to 44-207-335-84(00), a number located in the United Kingdom. The program waits until nobody is using the computer before it dials.

No unprotected computer is safe from this attack. It doesn't matter if you have cable or DSL. In fact, you don't need any modem or phone line at all. Your computer doesn't even have to be turned on! Once they have your information, National one will simply make a fake bill!

They use white page directories to find your name and address. Much of the information is old and outdated. Some victims report getting bills for numbers that have been disconnected long ago.

Next, you will start receiving the bills. First, you will get a real bill from your phone company.
You will be charged $1.99 per minute for the international long distance calls. Then, you will get a fake bill from One Web Direct for another $5 per minute. Depending on the length of the calls, this could add up to hundreds of dollars!

You will need to call your phone company and have the charges removed. Some phone companies will remove all charges for calls made by dialers. Others want payment, but at a reduced price, up to 85% off. After all, your computer did make the calls, even if you had no idea it was doing it. The phone company doesn't want to take the loss for something your computer did. If you don't pay, they'll get stuck with the bill.

When you call the phone company, remember to remain calm and friendly if you want them to help you. Most companies will try to assist the victims any way they can.

Your phone company has only one way to prevent this. A block on your line won't work, because the fraud uses 10-10 dialarounds to bypass that. A toll-restriction would stop it, but then you couldn't make any long distance calls. Most people aren't willing to do that.

As for One Web Direct, you can save their bill as evidence of fraud. You may need to send it in after you file your complaints to the feds. Do NOT try to pay it!

One Web Direct will not talk to you on the phone. They ignore messages left on their voice mail. They direct you to a web address, nationalone.com or onewebhlp.com. They send you one email telling you to pay up. They also tell you that the bill will be turned over to a collection agency.

Don't worry about One Web Direct at all. Don't waste your time trying to call or email them. They made up their own fake collection agency, Collection Express. They don't have your social security number. And, because it's a total fraud, they won't be reporting anything. They just try to scare you into paying the fake bill. Don't even think about it!

You do need to start reporting this fraud to the federal agencies. Remember, the frauds have your phone number. Next month, there will be more calls on your phone bill. You need to put a stop to this, once and for all.

These are the actual complaint form pages. You will need to fill in all your information to file your complaint. Fill in your information accurately. Check your spelling. If you are having trouble, try filing by phone instead. Copy the IP address and paste it into the address bar, then hit enter.

National Fraud Information Center
http://68.166.162.20/repoform.htm

Federal Trade Commission Bureau of Consumer Protection
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

FBI Internet Fraud Complaint Center
https://www.ifccfbi.gov/complaint/cf2.asp

econsumer.gov
www.econsumer.gov/pls/econsumer/wimsnery2$com.main?p_lang_seq=1

US Postal Inspection Service
www.usps.com/postalinspectors/fraud/MailFraudComplaint.htm

Public Utilities Commission
each state is different-address below is California
www.cpuc.ca.gov/static/forms/complaint.htm

Federal Communications Commission
http://svartifoss2.fcc.gov/cib/fcc475.cfm

California Attorney General
each state is different-address below is California
http://ag.ca.gov/consumers/mailform.htm

Better Business Bureau
www.dallas.bbb.org/complaint_form.html Dallas
www.bbbnh.org/complaint_form.html New Hampshire

Linkscan: tons of information and more sites to file complaints
www.elsop.com/wrc/complain.htm

Feel free to use pages from this site as needed. In addition, I recommend you call your city newspaper and make them aware of the problem. This fraud relies on people being unaware and uninformed. When everyone fights instead of pays, the money will stop coming in to the fraud. Currently, the fraud is using these names and addresses:

1-National One Telecom
2-One Web Direct Bill
3-Collection Express
4-Enhanced Services Billing Inc/ESBI
5-Tellsys
6-One Call Com
7-Candid Publishing
8-Intercosmos Media Group or directNIC
9-Money Management International
10.Steve Griffin
11.Michael Walczak
12.Terry M. Blaney
13.Suzanne Hanse

PO Box 10007-Bedford, NH
PO Box 612929-Dallas, TX
PO Box 130959-Dallas, TX
PO Box 612608-Dallas, TX

All of these names are in some way connected to this fraud. Many are involved in setting it up. Some help with the fake billing. Other names are the actual fraud companies themselves.

If you have already paid, or know someone that has, post name and amount sent here, so that you can coordinate for a refund.

This post tells you how to handle the bills. My next message will explain how to clean up your computer. Look for it in a day or two. Then, we can start collecting evidence to catch the people behind this.

These frauds count on you to pay quietly. They'll try to bleed you dry, if you let them. Be sure to file a complaint on EVERY site above. Remember, it's up to you to put a stop to this. They are counting on your fear and ignorance in this situation. Instead, show them they're wrong. Dead wrong!

Good luck!
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#4 Consumer Comment

don't have it don't want it

AUTHOR: Mary - (U.S.A.)

I JUST RECEIVED A BILL FROM THESE PEOPLE AND DON'T EVEN KNOW WHO THEY ARE. DON'T WANT TO KNOW THEM. ONE WEB IS THE DUMBEST PEOPLE IN THE WORLD IF THEY THINK THEY ARE GETTING A DIME FROM ME. I WILL SUI THEIR PANTS OFF IF THEY GIVE ME A BAD NAME. PAY PER VIEW WEB SIGHTS WHO EVER HEARD OF SUCH A THING. RIP OFF.
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#5 Consumer Comment

Another Victim

AUTHOR: William - (U.S.A.)

I just wrote my comments on this situation and at the last word I wrote was kicked off by the auto dialer. TIBS41 & TIBS42 are the two modems on my computer being used. I just got two phone bills and two One Web Direct Bill statements from my business and my residence.
I have not authorized any of these billings and will not pay them.
I have notified my long distance carrier to stop any international calls made and am in the process of notifing the FTC.

It's doing it now!

I have an icon XXX that installs and in my program files, a file listed as "Web Site Viewer"
There is also a file listed as 123800.exe. that I cannot remove.

Thanks for the above information in the rebuttals and will seek tech help. I'm not computer savy but will not allow my hard earned dollars to be spent without my knowledge.
I will help in any way possible.
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#6 UPDATE Employee

I said all I have to say

AUTHOR: David - (U.S.A.)

I have said all I have to say on this thread, and I will say no more. If you folks have any evidence, please do the following:

1. Call our customer service #

2. State that you wish to send a dialer application for investigation that you feel is out of compliance.

3. The rep on the phone will give you further instructions.

If you guys wish to listen to "Paul" who issued a death threat and endorsed other illegal activities, such as hacking, feel free to do so.

I've done everything I could to ask for evidence, and thanks to this thread there's a record of it.
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#7 Consumer Suggestion

Pretty confident?

AUTHOR: Paul - (U.S.A.)

I'm glad to see that!

You'll stay on the phone then.

See, the problem is that the dialer doesn't discriminate.

It's gets the rich, the poor.

The old, and the young.

But, it's also gets the crazy, the angry, and the nuts who are just looking for a reason. Some of them have money, too. And, they'll make the time.

All they need is a compass and a map.
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#8 Consumer Suggestion

Tony, you're right next to them! ..National one telecom is registered to Steve Griffin and Michael Walczak, more fake names too.

AUTHOR: Paul - (U.S.A.)

First, david is a fake name.

Their company, National one telecom is registered to Steve Griffin and Michael Walczak, more fake names too.

The way this works is when you are online, a program is being downloaded to your computer without your knowledge. One file should be NationalOneCtl.dll or NationalOne3762742.dll

Search for them under start/search. Find it and delete it. A company called Candid publishing helped these idiots write the code for the program.

The reason you don't know it is there is because it turns the modem speaker off. You won't hear the computer tones anymore.

Plus, it waits until the computer is idle to dial out. The number dialed is always the same 44-207-335-84(00). It's on some island in the United Kingdom.

They use a process called third party billing, where modem charges are billed thru your LEC. The whole idea is to make it so confusing that you just pay the fee.

They use a fraud agency to collect called collection express, that threatens you with credit reporting. That never happens.

This scam has been working with this company since the beginning of the year. It's taken in millions in stolen money. Don't add to it!

Google search for National one telecom. There is a 22 page tech file. Read it to find out how those people cleaned up their computers.

Plus, a new program called STOPITNOW is out. It prevents this modem hijacking from happening in the first place.

I'm looking to find the names and addresses of these people. One part of the fake company is registered in dallas. Of course, it's a po box. We could use somebody to get down there and into the post office. They had to show a driver's license for the box. The box number is 612929.

Of course, I expect this to be fake too. Just like the rest of the records. The money is down there too. A company called ESBI helps with billing. They are in San antonio.

There are about 20 people working this con. As soon as one of them is found, the whole con will come crashing down. They got girls answering the phones. Probably for little or no money. They'll be the first to roll over on the principals.

In the meantime, don't anyone pay. Everyone needs to come forward so there is an accurate count of the missing money that has been collected already.

This is almost as hard as finding osama. Dead end company records. Fake names. Fake mailboxes. It's gonna take a little luck to grab up the first person involved. After that, the whole thing will come tumbling down like a house of cards.
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#9 UPDATE Employee

Is the phone number valid?

AUTHOR: David - (U.S.A.)

Tony,

Did you recieve the charges on your local phone bill or via invoice? If you received the charges via invoice, is the phone number billed your phone number or is it a phone number that you do not recognize?

If you have recieved an invoice from us, can you provide me your invoice # so I can look into your account?
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#10 Consumer Suggestion

Search-National one telecom for the answers.

AUTHOR: Paul - (U.S.A.)

I just got started on this last night.

Search google for National one telecom. Go to the 22 page tech file. It'll show you how other people removed the dialer from their systems.

The company is using collection express to do their fraudulent collections. They never report to a real credit agency. So, laugh at them.

Next, the names mike and steve are fakes. I got someone looking into this right now. The problem is making sure the right people are named. There is no use in grabbing up a guy working at 7-11 who has nothing to do with this, other than his name. This is big bucks. Mansions and mercedes money. Not a guy in a datsun.

We got to have the right names, and addresses. Then, it's time to do asset search. The money is probably routed thru Texas.

These guys took time to set this up. It'll take some time to unravel it all. So, if you already paid, check back here to see about refunds.

They are not kids. This is sophisticated white collar telecommunications fraud. It's going to take a while to trace all the money and find all the principals involved.

Needless to say, in the end, they will be the ones who go running to the law for help. With tens of thousands of victims and millions in losses, I can't figure a bright future awaits these fools.

I'll post what I have as soon as I find it. But, remember, once these guys see their faces here, they'll run like hell. So, that will be the last thing to happen. Plus, with this much money and this many victims, you need to be absolutely sure before you put a name and address out there. People will need to run them down first, to make sure the people named are actually the perps.

The search needs to start with the LEC's. They are sending the money somewhere. These crooks have a background in telecommunications. They didn't just crawl out of a hole and set all this up. They worked in the industry. Plus the backing, probably 100-200k upfront.

The good part is that these are soft white collar guys. Once they meet up with the soldier of fortune crowd, they'll go bawling to the cops like the pantyboys that they are. Once somebody is found, the whole thing will fold like a house of cards. Since at least some of the women will end up with prosecution, victims will need to be located, so that charges can be assessed.

BTW, we need to start running down the principals in these cons. I suggest we get together and work the government grant con next! Name and photos people! Addresses, and automobiles! No place to hide then.
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#11 Consumer Suggestion

Search-National one telecom for the answers.

AUTHOR: Paul - (U.S.A.)

I just got started on this last night.

Search google for National one telecom. Go to the 22 page tech file. It'll show you how other people removed the dialer from their systems.

The company is using collection express to do their fraudulent collections. They never report to a real credit agency. So, laugh at them.

Next, the names mike and steve are fakes. I got someone looking into this right now. The problem is making sure the right people are named. There is no use in grabbing up a guy working at 7-11 who has nothing to do with this, other than his name. This is big bucks. Mansions and mercedes money. Not a guy in a datsun.

We got to have the right names, and addresses. Then, it's time to do asset search. The money is probably routed thru Texas.

These guys took time to set this up. It'll take some time to unravel it all. So, if you already paid, check back here to see about refunds.

They are not kids. This is sophisticated white collar telecommunications fraud. It's going to take a while to trace all the money and find all the principals involved.

Needless to say, in the end, they will be the ones who go running to the law for help. With tens of thousands of victims and millions in losses, I can't figure a bright future awaits these fools.

I'll post what I have as soon as I find it. But, remember, once these guys see their faces here, they'll run like hell. So, that will be the last thing to happen. Plus, with this much money and this many victims, you need to be absolutely sure before you put a name and address out there. People will need to run them down first, to make sure the people named are actually the perps.

The search needs to start with the LEC's. They are sending the money somewhere. These crooks have a background in telecommunications. They didn't just crawl out of a hole and set all this up. They worked in the industry. Plus the backing, probably 100-200k upfront.

The good part is that these are soft white collar guys. Once they meet up with the soldier of fortune crowd, they'll go bawling to the cops like the pantyboys that they are. Once somebody is found, the whole thing will fold like a house of cards. Since at least some of the women will end up with prosecution, victims will need to be located, so that charges can be assessed.

BTW, we need to start running down the principals in these cons. I suggest we get together and work the government grant con next! Name and photos people! Addresses, and automobiles! No place to hide then.
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#12 UPDATE Employee

It is in our best interest to stop fraud too

AUTHOR: David - (U.S.A.)

"You know very well what is going on! Your company is engaging in fraudulent billing. You get a piece of the action to look the other way."

Paul in case you didn't realize it, it is in our best interest to eliminate all fraudulent activity as well.

Auto dialing only benefits the rogue merchant not the billing company. It is a nightmare for the billing company because it generates complaints and uncollectable debt. It is a waste of ink, paper, and long distance transport. Since you are not in the telecom industry you probably have no clue or idea of the costs involved.

As far as hacking our servers, might I remind you that you are openly endorsing illegal activity on a public forum.

Stop trying to be a keyboard cowboy, you are making yourself look like an idiot.
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#13 Consumer Comment

Explain how this is possible.

AUTHOR: Tony - (U.S.A.)

David, please explain the following:

I also received a bill for 2 calls made at 5 in the morning (which I'm obviously sleeping at that time) that were supposedly made from my computer. Well, there's only one small problem with that - I don't have a modem installed. How can my computer make a call without a modem? Through the video card maybe? Maybe my wireless mouse hopped onto the phone and dialed it?

I did as instructed and posted on the web site how this couldn't possibly be true, and received an automated response. All further corrospondence has been ignored. It's obviously a scam, and I have to think it's illegal. I have received no explanations or responses to my inquiries, and the bill is going to the dump, with the rest of the garbage.
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#14 Consumer Comment

Jennifer... to quarantine and copy the files

AUTHOR: Robin - (U.S.A.)

Jennifer,

In order to quarantine these files, you need to boot your computer into safe mode so that most running processes will be stopped. (To do this on most computers, press the F8 button at startup after the beep)

Run your virus scan while in Safe mode. After the scan, most virus aps will offer a "Quarantine" option. Select that option.

Once this list of files is quarantined, copy them to a place that you can easily find them. Reboot in the regular way, find the list that you saved and print it out.

I am not sure how this will help David pick out exactly which of his clients is sending this junk out, but it will verify that you have been infected with the thing and should ease your billing woes.

As for complete removal, this may not be the end of it. It seems that virus aps are not very effective with removal of this dialer. There are almost always some registry entries that will have to be manually removed to complete the cleanup.

For this you will probably need some tech help. Or you can back everything up (your important documents and email, etc.) and do a clean reinstall of Windows.
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#15 Consumer Suggestion

Here's the 411 on this clown!

AUTHOR: Paul - (U.S.A.)

The company doing this is called National One Telecom, Inc. They hide behind a post office box:PO BOX 10428-Bedford, NH 03110.

The registered with INTERCOSMOS MEDIA GROUP, INC. D/B/A DIRECTNIC.COM

They're running an apache server. That's an easy hack.

It'll take a day or two to get the principals registered to this company. Plus, using the toll free number, I'll get the street address for anyone who wants to drop by in person to discuss their billing problem further.

All that's left to do then is find out what bank has the company's account. Perhaps some of the people who have already paid can get refunds.
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#16 UPDATE Employee

Short stopping

AUTHOR: David - (U.S.A.)

Robin,

The reason why we know short stopping isn't going on is because short stopping is not something the merchant can do alone. Things like "auto dialing" and so forth could be done without our knowledge (at least for a short period, we'd find out eventually), but not short stopping.

The practice is short stopping is something that a carrier and billing entity have to be involved in since it deals with tarrifs.
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#17 UPDATE Employee

Short stopping

AUTHOR: David - (U.S.A.)

Robin,

The reason why we know short stopping isn't going on is because short stopping is not something the merchant can do alone. Things like "auto dialing" and so forth could be done without our knowledge (at least for a short period, we'd find out eventually), but not short stopping.

The practice is short stopping is something that a carrier and billing entity have to be involved in since it deals with tarrifs.
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#18 UPDATE Employee

Short stopping

AUTHOR: David - (U.S.A.)

Robin,

The reason why we know short stopping isn't going on is because short stopping is not something the merchant can do alone. Things like "auto dialing" and so forth could be done without our knowledge (at least for a short period, we'd find out eventually), but not short stopping.

The practice is short stopping is something that a carrier and billing entity have to be involved in since it deals with tarrifs.
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#19 UPDATE Employee

Complaints

AUTHOR: David - (U.S.A.)

Paul,

You have no idea what you're talking about. Besides you lost all credibility after you issued your death threat against us. If anyone at One Web is physically harmed, you will have some answering to do.

We handle a large volume of business through multiple merchants, and the level of complaints we seeing on the ripoffreport.com is less than half a percent of our total volume of traffic. We aren't just going to take the word of some guy on the Internet who might be in trouble with their spouse due to the nature of the content they viewed via our billing platform. We need to do a careful investigation first.

As for not us not knowing what merchant we're billing for. We do know which merchant we bill for because we assign a different phone # for each merchant. However the only record we have to track each merchant is a phone number and a copy of their dialer. In theory the merchant could change their dialer without telling us, but that would be in violation of our contract with them and they would be liable for damages.

I doubt there is a widespread problem among many merchants though because we're not seeing that many complaints versus total number of minutes billed.
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#20 Consumer Comment

Dare we say it? "Alyon Technologies Reborn"?

AUTHOR: Robin - (U.S.A.)

Well, David has gone to a different post to try to get his "evidence". Guess we are just too creepy for him at this one.

Did a little checking around today on this issue, and it is bringing back nightmarish flashbacks of the Alyon Technologies mess...

Contact information shown at One Web Direct Bill website:

Fax: 1-603-471-0572

Mailing Address:

One Web Direct Bill
PO BOX 10007
Bedford, NH 03110

This is all I could access because I got this message:

"Browser Issues Detected

This site is viewable with Internet Explorer and IE 4.0+ compatible browsers. The Internet Explorer browser is included with all Microsoft Windows operating systems. Please, refer to Windows Help for further information about running the application."

One Web Direct Bill wants me, encourages me, to use the Internet Explorer browser. Wonder why? Read on.

Further investigation at the TIBSystem site shows that two types of dialers are offered: an .exe dialer and a Direct X dialer.

Direct X is easily exploited in an unpatched IE. I think this dialer may be using that exploit. (Again, patch and/or dump Internet Explorer). Hence One Web Direct Bill wants us to use IE...oh, dear.

TIBSystem contact info shows that it is conveniently located in the UK, where they run the servers that your modems are dialing up. I was under the impression that TIBS does its own billing and collecting, so I am not sure where One Web Direct Bill fits into the picture.

A bit more research shows getting rid of this dialer is not as simple as "running a virus ap" either. It is embedded and will reinstall itself at every start up. Most people will need at least some tech help or a full reformat to rid themselves of it. Therefore it is "destructive malware".

So, fax the files to David from the nearest Kinko's if you have them. See if he really will help get rid of this bill for you. Or if (like Alyon) he will simply sue everyone around to try to silence them.

I imagine that David will soon be up to his eyeballs in letters from the FTC and various state Attorneys General.

Good luck to you, David. I am sure you will track this down eventually. Surely one of the sites you bill for will 'fess up soon to doing this evil sneak download thing.

After all, porn peddlers are basically decent honest family-type guys, aren't they?
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#21 Consumer Comment

Thank you Robin

AUTHOR: Jennifer - (U.S.A.)

I am not sure how to find these files. I am not computer savey otherwise I would have known that my Norton Antivirus software wasn't enough. I have since add Adware software to scan for files, suggested by a friend. I think I still have this parasite on my computer that spyware software that somehow downloaded on to my computer. I was in Careerbuilder.com or something like that when it happened to me. I'll see if I can find someone to help me find these file.

What if I can't find these files he is suggesting. David's company would not be able to help me. I hope so David. There has to be an alternative then just that. I know you are tying to help. I appreciate the information. I've already sent a letter and I just waiting for a call. I'm a little worried. Can't you research the source of the merchante connected to the invoice they send out? I called SBC my local phone company since my Dad received a $32.35 charge for calls to the UK for the same day, by some unknown long distance company. USBI which is connected to "One Call Comm" and another company call "Tellis".

SBC gave us a one time adjustment but told me that it is very hard to resolve with these companies because the process is 90 day and none of them want to take responsibility for the charges. Anyway I am also working on my report to the FTC and the LA County DA Fraud Division. Thx everyone for your suggestions.
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#22 Consumer Comment

One Web has customers?

AUTHOR: Craig - (U.S.A.)

David says that one of their customers must be doing something wrong.

How is it that they can send a bill to someone and not know which one of their "customers" dialers made the calls?

I think it's more likely that they have no customers and just used a tibsystems dialer and are billing for their own profit. There is no middle man here, and if there was, why have none of the victims been informed of the business name that is responsible so we can contact them directly?
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#23 Consumer Comment

One Web has customers?

AUTHOR: Craig - (U.S.A.)

David says that one of their customers must be doing something wrong.

How is it that they can send a bill to someone and not know which one of their "customers" dialers made the calls?

I think it's more likely that they have no customers and just used a tibsystems dialer and are billing for their own profit. There is no middle man here, and if there was, why have none of the victims been informed of the business name that is responsible so we can contact them directly?
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#24 Consumer Comment

One Web has customers?

AUTHOR: Craig - (U.S.A.)

David says that one of their customers must be doing something wrong.

How is it that they can send a bill to someone and not know which one of their "customers" dialers made the calls?

I think it's more likely that they have no customers and just used a tibsystems dialer and are billing for their own profit. There is no middle man here, and if there was, why have none of the victims been informed of the business name that is responsible so we can contact them directly?
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#25 Consumer Suggestion

Stop what you're doing, and you won't have to worry!

AUTHOR: Paul - (U.S.A.)

You didn't bill me for your dialer fraud.

I didn't lose any money over it.

So, therefore I have no personal stake in revenge.

But, you have defrauded many others. How will they view your actions?

The problem with fraud is that it pisses people off. Who knows their state of mind to begin with? Then, you come in and deprive them of money!

Where does that leave them? Does your fraud mean the difference between feeding their kids next month, and not?

Certainly something to consider, isn't it? Read all the anger here that people display after they have been defrauded. That's what you are facing every day you continue to send out your fake bills.

Tough guy? More like smart guy! I'm smart enough to know the risks before I assume them. That's why I don't do the stupid shit you're into. I'm also smart enough to keep my mouth shut when i'm wrong. You come here and flaunt your evidence demands. That just makes your victims even madder.

If you don't want to assume the risks, there's an easy answer. Run a clean business! Why is that so hard for you?

You know very well what is going on! Your company is engaging in fraudulent billing. You get a piece of the action to look the other way.

The problem with fraud is not only looking the other way, but also always having to look over your shoulder, too.

It's not me you need to worry about. It's the thousands of people you continue to cheat every month.

With the reverse searches and business listings that are all online now, finding your location would be fairly simple. It's just a question of time before one of your victims proceeds to do just that.

If they come here, they won't post any names or comments, like I did. You won't get any kind of warning. The one that gets you is the one you will never see coming.

What's the matter, Dave? You got into this because it looked like quick, easy money. Money doesn't seem so easy anymore, huh?
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#26 Consumer Suggestion

Stop what you're doing, and you won't have to worry!

AUTHOR: Paul - (U.S.A.)

You didn't bill me for your dialer fraud.

I didn't lose any money over it.

So, therefore I have no personal stake in revenge.

But, you have defrauded many others. How will they view your actions?

The problem with fraud is that it pisses people off. Who knows their state of mind to begin with? Then, you come in and deprive them of money!

Where does that leave them? Does your fraud mean the difference between feeding their kids next month, and not?

Certainly something to consider, isn't it? Read all the anger here that people display after they have been defrauded. That's what you are facing every day you continue to send out your fake bills.

Tough guy? More like smart guy! I'm smart enough to know the risks before I assume them. That's why I don't do the stupid shit you're into. I'm also smart enough to keep my mouth shut when i'm wrong. You come here and flaunt your evidence demands. That just makes your victims even madder.

If you don't want to assume the risks, there's an easy answer. Run a clean business! Why is that so hard for you?

You know very well what is going on! Your company is engaging in fraudulent billing. You get a piece of the action to look the other way.

The problem with fraud is not only looking the other way, but also always having to look over your shoulder, too.

It's not me you need to worry about. It's the thousands of people you continue to cheat every month.

With the reverse searches and business listings that are all online now, finding your location would be fairly simple. It's just a question of time before one of your victims proceeds to do just that.

If they come here, they won't post any names or comments, like I did. You won't get any kind of warning. The one that gets you is the one you will never see coming.

What's the matter, Dave? You got into this because it looked like quick, easy money. Money doesn't seem so easy anymore, huh?
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#27 Consumer Suggestion

Stop what you're doing, and you won't have to worry!

AUTHOR: Paul - (U.S.A.)

You didn't bill me for your dialer fraud.

I didn't lose any money over it.

So, therefore I have no personal stake in revenge.

But, you have defrauded many others. How will they view your actions?

The problem with fraud is that it pisses people off. Who knows their state of mind to begin with? Then, you come in and deprive them of money!

Where does that leave them? Does your fraud mean the difference between feeding their kids next month, and not?

Certainly something to consider, isn't it? Read all the anger here that people display after they have been defrauded. That's what you are facing every day you continue to send out your fake bills.

Tough guy? More like smart guy! I'm smart enough to know the risks before I assume them. That's why I don't do the stupid shit you're into. I'm also smart enough to keep my mouth shut when i'm wrong. You come here and flaunt your evidence demands. That just makes your victims even madder.

If you don't want to assume the risks, there's an easy answer. Run a clean business! Why is that so hard for you?

You know very well what is going on! Your company is engaging in fraudulent billing. You get a piece of the action to look the other way.

The problem with fraud is not only looking the other way, but also always having to look over your shoulder, too.

It's not me you need to worry about. It's the thousands of people you continue to cheat every month.

With the reverse searches and business listings that are all online now, finding your location would be fairly simple. It's just a question of time before one of your victims proceeds to do just that.

If they come here, they won't post any names or comments, like I did. You won't get any kind of warning. The one that gets you is the one you will never see coming.

What's the matter, Dave? You got into this because it looked like quick, easy money. Money doesn't seem so easy anymore, huh?
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#28 Consumer Suggestion

Stop what you're doing, and you won't have to worry!

AUTHOR: Paul - (U.S.A.)

You didn't bill me for your dialer fraud.

I didn't lose any money over it.

So, therefore I have no personal stake in revenge.

But, you have defrauded many others. How will they view your actions?

The problem with fraud is that it pisses people off. Who knows their state of mind to begin with? Then, you come in and deprive them of money!

Where does that leave them? Does your fraud mean the difference between feeding their kids next month, and not?

Certainly something to consider, isn't it? Read all the anger here that people display after they have been defrauded. That's what you are facing every day you continue to send out your fake bills.

Tough guy? More like smart guy! I'm smart enough to know the risks before I assume them. That's why I don't do the stupid shit you're into. I'm also smart enough to keep my mouth shut when i'm wrong. You come here and flaunt your evidence demands. That just makes your victims even madder.

If you don't want to assume the risks, there's an easy answer. Run a clean business! Why is that so hard for you?

You know very well what is going on! Your company is engaging in fraudulent billing. You get a piece of the action to look the other way.

The problem with fraud is not only looking the other way, but also always having to look over your shoulder, too.

It's not me you need to worry about. It's the thousands of people you continue to cheat every month.

With the reverse searches and business listings that are all online now, finding your location would be fairly simple. It's just a question of time before one of your victims proceeds to do just that.

If they come here, they won't post any names or comments, like I did. You won't get any kind of warning. The one that gets you is the one you will never see coming.

What's the matter, Dave? You got into this because it looked like quick, easy money. Money doesn't seem so easy anymore, huh?
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#29 Consumer Suggestion

The first ten billing complaints gave David all the proof he needed.

AUTHOR: Paul - (U.S.A.)

David's company has a responsibility to determine exactly what kind of service they are billing for. At least, that's what they should do.

You don't just let anyone sign up for the billing service, claiming they have delivered usefull content to willing consumers.

Since what is happening here is clearly fraudulent billing, David and his company would have realized long ago that something was amiss.

In fact, the first crop of bills that were mailed out would have resulted in a slew of complaints as consumers found unwarranted charges.

At that point, it's time to sit down and have a serious discussion with this so-called content provider.

Common sense would tell a reasonable man that something is wrong. The very fact that consumers are coming here with complaints of fraud tells me that these are not willing transactions.

Yes, i'd prefer to give people the benefit of the doubt. But, i'm not a fool either. It's far more likely that David is party to the fraud. He is acutely aware of it's presence, yet he continues to hide behind demands of proof.

For years, the tobacco industry continued their rediculuos contention that there was no scientific proof to the dangers of their product.

They were as credible as this individual is.
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#30 UPDATE Employee

A death threat? ...be careful what you write

AUTHOR: David - (U.S.A.)

Paul,

Is that a threat? Trying to be an Internet tough guy huh?

Threatening someone's life on a public forum isn't such a great idea champ. Might want to re-think your post.

Do you realize that death threats over interstate lines are just as serious as death threats made face to face?

So be careful what you write here.
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#31 Consumer Suggestion

Cut David some slack. Call the customer service number and list the files for them.

AUTHOR: Robin - (U.S.A.)

Ok, guys,

We are making David angry here. He wants to help so badly that he is now DEMANDING the files.

Kenneth or Craig, Jennifer, anybody, send the files to the customer service department if you still have them and let see if David follows up on his offer to help. Also, if you are aware of what website you were visiting when this download occurred, it may be helpful to report that, too.

If anyone else has these files, call the number and turn them in, too. There may be more than one entity engaging in this sneaky attack.

David says "foul play" was involved in his header, but does not elaborate on that further in the body of the post. Maybe one of his clients got hacked or jacked, or are doing this knowingly without the billing service being aware.

David needs to know, we need to know, before this gets out of hand.

(Which makes me wonder how David could possibly be certain that there is no short-stopping involved. Ah, the mysteries of the Internet.)

David is correct; we all need to patch Windows XP with SP2 and/or dump IE. (Personally, I prefer doing both) If SP2 is not available yet at Windows Update, it can be obtained at the IT page:

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/winxpsp2.mspx

I have had SP2 for over a month and have suffered no ill effects, but be aware that there is always a possibility of some hardware or programs malfunctioning anytime these huge updates are applied.

Get Spyware Blaster which immunizes against these dialer downloads:

http://www.javacoolsoftware.com/spywareblaster.html

We cannot, in good conscience, keep blasting David and One Web Direct Bill without returning the help he is asking for in order to put a stop to this.

If no help is forthcoming after the files are turned in, then we may resume blasting away. (Fair warning.)

I am curious to know who, what, and especially HOW this keeps happening to people. It is a terrible invasion, akin to having one's home robbed and then the thief sending monthly bills on top of it.

It is outrageous! To stop it will require that we all work together; otherwise more and more people will be victimized as time goes on.

Help David if you can... and David, please perform!
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#32 Consumer Suggestion

You could end up with 180 grains of evidence!

AUTHOR: Paul - (U.S.A.)

The problem with being a fraud, or billing for one, is that you risk your life!

Piss somebody off enough! They'll give you plenty of evidence!

The guy will sit down the road a little ways, waiting for you to come out. You see, you screwed around with his mother. Or his elderly father with your bullshit dialers. Or, maybe he just hates frauds. Or, liers.

Anyway, he'll sit there waiting patiently. As you come out, he'll pull his weatherby 7mm magnum up to his shoulder. You pause for a moment, at your car door. You reach out for the handle. It's the last thing you'll ever do.

Funny, just like the bullshit phone dialers, there won't be much evidence!
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#33 REBUTTAL Individual responds

ripp off I did not make this bill so i cannot be charged.

AUTHOR: Rita - (U.S.A.)

I am requesting an itemized ststement of the chargers that were made.I did not make this bill so i cannot be charged.
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#34 Consumer Comment

Start Contacting the FTC, People, NOW!!

AUTHOR: Ken - (U.S.A.)

Thank You Robin,
My next stop is the FTC. I will contact my local DA, Fraud Division, and provide them with an update, and then start correspondence with the FTC. All of you who have received billing should also make contact with the Federal Trade Commission, NOW, TODAY!!
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#35 UPDATE Employee

One Web Direct Bill is aware who TIBSystem.com is... foul play was involved

AUTHOR: David - (U.S.A.)

We are aware TIBS is however based on our knowledge they do not engage in any auto dialing activities.

Kenneth can you clarify what you mean by "Telecom Tech"? Just because you answer phones for a phone company doesn't make you qualified to determine that we were knowingly involved in a so called "auto dialing scam".

Furthermore I question your technical abilities if you failed to properly secure your computer based on what you said in a different ripoffreport complaint.

We demand that you turnover this alleged autodialer immediately so we can investigate and provide you with a full refund if we determine foul play was involved. Please call the 800 # on the back of your invoice and wait for further instructions. Tell the customer service rep you are Kenneth. They will be expecting your call.

If foul play was involved, we will clear all charges.

As for Robin from Arkansas we are well aware of the Verity case. This case mainly revolved around "short stopping" which we do not practice anyway.
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#36 Consumer Comment

David, read carefully. Whatcha' gonna' do when they're comin' for YOU??!!

AUTHOR: Robin - (U.S.A.)

David,

Better find your sneak dialer downloader soon and pitch them out of your stable. The public is sick of these scams and the FTC is, too.

Looks like if your company bills for these theives, it may also be held liable.

From the FTC website:

For Release: September 27, 2004

Court Releases $1.6 Million to FTC in Adult Videotext Case

Defendants Billed U.S. Consumers for Multinational Internet Access Without Their Consent

In a decision holding that it is unfair and unlawful to bill charges to consumers' telephone numbers for such things as so-called videotext services Internet-based visual entertainment when the consumer has not agreed to purchase or pay for them, the Federal District Court for the Southern District of New York on September 17 ruled that Verity International Incorporated, Ltd. (VIL) and three other defendants are responsible for $1.6 million in unauthorized charges they caused to be billed to consumers between July and September 2000.

The court also ruled that representing to line subscribers that they owe charges for such unauthorized purchases is unlawfully deceptive. This decision provides consumers with strengthened protection against misuse of the telephone billing system, and makes clear that a consumer's telephone number is not a proxy for actual authorization to purchase services other than basic telephone transmission services.

The decision allows the FTC to seek an order to release funds the court froze when the FTC filed its case in October 2000, with the potential to reimburse consumers for their losses. The court also found that the three other defendants that controlled or assisted VIL in the scheme are liable for an additional $16.3 million they wrongfully billed consumers between January and July 2000.

After receiving hundreds of complaints from consumers billed by the company for videotext services, in the fall of 2000 the Commission charged VIL, its owners Robert Green and Marilyn Shein, and defendants Integretel, Inc., and eBillit, Inc., with defrauding U.S. consumers. The Commission later amended its complaint to add Automatic Communications, Ltd. (ACL), a corporation used by Green and Shein to bill consumers earlier in 2000. The court decision announced today resolves the charges against the defendants, who continue to be barred from engaging in similar deceptive practices.
Case Background

In September 2000, the FTC's Consumer Response Center began receiving numerous complaints about bills received for Internet videotext services. Based on these complaints, the Commission opened an investigation that led to charges being filed in early October 2000 against VIL and its principals, as well as the Integretel defendants, for their alleged involvement in an illegal multinational Internet billing scheme.

The FTC's rapid-response investigation revealed that dialer software downloaded from teaser adult Web sites caused charges to be billed to consumers' phone numbers. Many consumers who contacted the FTC had no idea why they were receiving the bills, and had not authorized the charges. Others discovered that a minor in their household without their permission had accessed the teaser sites and downloaded the dialing software.

The dialer program allowed Internet users to access the adult content without any means of verifying that the user was the telephone line subscriber or was authorized to incur charges on the line subscriber's bill. Once the dialer software was downloaded, it disconnected the consumer's modem from its usual Internet service provider, dialed an international phone number to Madagascar, and reconnected the modem to the Internet from some overseas location. The line subscribers then began incurring charges on their phone lines for the remote Internet connection at the rate of $3.99 per minute.

The Complaint and Stipulated Final Order

In its complaint, the FTC alleged that although VIL's bills, which were mailed by the Integretel defendants, deceptively represented that the calls reconnecting consumers' modems to the Internet terminated in Madagascar, in fact they were short-stopped in London or some other location. Thus, line subscribers were charged the rates to Madagascar at $3.99 per minute, compared to about $.08 per minute to London.

According to the Commission, the Integretel defendants, working on behalf of VIL, mailed consumers bills based solely upon the automatic number identification (ANI) of the telephones that connected to the Web sites operated by VIL's clients. The invoices included a toll-free number, which was answered by contractors of the Integretel defendants, that consumers could call if they had questions about the charges. After receiving the VIL bills, thousands of consumers flooded Integretel's call center with complaints. The FTC contends that even though in many cases the Integretel defendants knew that the line subscribers denied authorizing the charges, they told them that all of the charges were valid and had to be paid. An Integretel representative conveyed this information to consumers, who were placed on hold while waiting to speak with the representative.

Based on this conduct, the FTC charged the Integretel defendants with: 1) billing line subscribers whose computer modems and telephones may have been used to access Internet Web sites by using the VIL defendants' dialing program, but who themselves did not access the sites; 2) misrepresenting to line subscribers that they were legally obligated to pay for that access,
whether or not the line subscriber actually accessed the sites; and 3) misrepresenting on billing statements that calls for which the line subscribers were billed terminated in Madagascar, while they actually were short-stopped in London.

The U.S. District court for the Southern District of New York ordered a freeze on all money collected on the VIL bills on the same day the FTC filed its case. As a result, none of the $1,616,678 paid by consumers on the VIL bills was released to the defendants. The court later allowed the Commission to expand its complaint to cover defendants' prior wrongful billing through ACL.

The Integretel defendants settled the Commission charges in late 2002, through a stipulated final court judgment that barred them from engaging in deceptive billing conduct (see press release dated November 26, 2002, http://www.ftc.gov/opa/2002/11/integretel.htm). The Integretel defendants also were ordered to release all claims to the $1.6 million consumers paid on the VIL bills, with the money transferred to an escrow account and held there until the conclusion of litigation against the remaining defendants.

The Final Court Decision

The final court decision, issued September 17, 2004, by the U.S. District Court for the Southern District of New York, allows the Commission to submit an order to dispose of the $1.6 million currently held in escrow and to ban VIL, Green, and Shein from participating in any capacity in the offering of audiotext or videotext services to U.S. consumer. The order also will place reasonable restrictions on ACL's billing practices, and hold ACL, Green, and Shein liable for the $16.3 million harm they caused consumers in early 2000. Until the injunction becomes permanent, a preliminary injunction will remain in effect.

NOTE: Verity International, Ltd. is in no way affiliated with Verity, Inc., of Sunnyvale, California.

Copies of the final court order are available from the FTC's web site at http://www.ftc.gov and also from the FTC's Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, D.C. 20580. The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint, or to get free information on any of 150 consumer topics, call toll-free, 1-877-FTC-HELP (1-877-382-4357), or use the complaint form at http://www.ftc.gov. The FTC enters Internet, telemarketing and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies worldwide.

MEDIA CONTACT:

Mitchell J. Katz
Office of Public Affairs
202-326-2161

STAFF CONTACT:

Lawrence Hodapp
Bureau of Consumer Protection
202-326-3105

(FTC File No. 002-3386; Civ. No. 00 Civ. 742)

(http://www.ftc.gov/opa/2004/09/verity.htm)
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#37 UPDATE Employee

An executable can't just popup and dial out.

AUTHOR: David - (U.S.A.)

Jennifer,

An executable application can't just popup and dialup out of the blue like that unless you didn't patch your computer with the newest security updates from Microsoft.

An unpatched copy of Windows, depending on the version, has many security holes and it is very irresponsible to leave Windows unpatched like that. You open yourself up to problems and also end up being a menace to others since somebody could hijack your computer and use it to send email spam.

I'm not 100% convinced that this popup was related with our billing service since we police our merchants very carefully for this kind of stuff.

Also if you didn't let the dialer dial, there wouldn't be any charges associated to it. In addition, we do not bill for the first 2 minutes of the call allowing the user ample time to disconnect before being billed.

I would suggest that you properly secure your machine as well as download an anti virus application.

1. Once you download an anti virus application, scan your computer.

2. Quarantine any files that could be potentially related to auto dialing. DO NOT DELETE THEM JUST YET.

3. Call the customer service # on the back of your invoice. They will give further instructions.

If we determine that what you say is true, we will clear all charges and take all neccesary action against the merchant including terminating them.

I hope this helps. Let me know if you need anything else.
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#38 Consumer Comment

I found TIBSystem.com auto dialer software on our PC

AUTHOR: Kenneth - (U.S.A.)

Dave,
Can you say TIBSystems.com? Similar circumstances have happened to our PC. I am a Telecom Tech. I found TIBSystems auto dialer software on our PC after I realized what had taken place (autodialer software download). This is serious stuff....I have contacted our county DA office, Fraud Division.
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#39 Consumer Comment

Web Dialer scam

AUTHOR: Jennifer - (U.S.A.)

David. This sounds almost impossible to resolve then. I know what happened but I don't know how the informatin was obtain. All I know is a window poped up and I closed the window not accepting anything and aggreeing to nothing. Suddenly my computer shut down and I had to rebute my computer. My Mother was billed for this and she is not even on any of the phone lines her at the house. She is not registered on our computer either. How could your company not cancel this service based on that information. I wrote a letter yesterday. We'll see how they respond. The window that pops up read this and at the bottom of it you have to check to "I aggree" box and then click ok right underneath it. I closed the window clicking the X box at the top right hand corner of the window thinking I closed it.

This is the title of the window box:
WebDialer (pop up window)

This text was in the body of the window. I copied it because I new I somehow got a virus and wanted to explain to a friend of mine what happen:

On accepting this certificate you will be disconnected from your current internet service provider and connected to the internet through an international telephone call. For the costs of these calls please consult your own carrier. You must be at least 18 years of age (21 in some countries) and you must be, or have the permission of, the person responsible for paying the call costs associated with this telephone line. You have an obligation to pay the costs associated with this call. The service providers will not be held responsible for the content you will be able to view on accepting this certificate

Now there is a bill. We're not paying it. Do you think this will be resolve? If someone says I did not authorize these services will your company cancel just based on the the word of the complaint?
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#40 UPDATE Employee

Clarification

AUTHOR: David - (U.S.A.)

By "evidence" I mean a copy of the executable software that allegedly caused this auto dialing to occur.

For example we had one complainant claim that their anti virus software detected an auto dialer. We requested a copy of the auto dialer that his anti virus software quarantined but the complainant refused. That was very unfortunate because this kind of information is absolutely critical in order for us to take action against a merchant.

We have a copy of each dialer that our merchants use, and all of these copies are in compliance with a disclaimer disclosing the cost of the call and what type of website is to be accessed.
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#41 Consumer Comment

AKA their first round of fraudulent billing

AUTHOR: Craig - (U.S.A.)

You will also find out a lot about this company if you do a search for National One Telecom. I guess this is their previous name that they used for their first round of fraudulent billing.
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#42 Consumer Comment

David, WHAT KIND OF EVIDENCE?

AUTHOR: Robin - (U.S.A.)

David,

Good to know that your company will not bill for auto dialers that are put into computers via drive-by download.

Are you willing to send a representative to each person's home to wait for the dialer to kick in? Or to search their files and registry for the culprit?

If not, you need to tell folks exactly what you will need to know in order to resolve this. Not everyone is computer-savvy, so please keep that in mind.

Your request for evidence is a nice touch, but could you please be a bit more specific.
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#43 Consumer Comment

David, WHAT KIND OF EVIDENCE?

AUTHOR: Robin - (U.S.A.)

David,

Good to know that your company will not bill for auto dialers that are put into computers via drive-by download.

Are you willing to send a representative to each person's home to wait for the dialer to kick in? Or to search their files and registry for the culprit?

If not, you need to tell folks exactly what you will need to know in order to resolve this. Not everyone is computer-savvy, so please keep that in mind.

Your request for evidence is a nice touch, but could you please be a bit more specific.
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#44 Consumer Comment

David, WHAT KIND OF EVIDENCE?

AUTHOR: Robin - (U.S.A.)

David,

Good to know that your company will not bill for auto dialers that are put into computers via drive-by download.

Are you willing to send a representative to each person's home to wait for the dialer to kick in? Or to search their files and registry for the culprit?

If not, you need to tell folks exactly what you will need to know in order to resolve this. Not everyone is computer-savvy, so please keep that in mind.

Your request for evidence is a nice touch, but could you please be a bit more specific.
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#45 Consumer Comment

David, WHAT KIND OF EVIDENCE?

AUTHOR: Robin - (U.S.A.)

David,

Good to know that your company will not bill for auto dialers that are put into computers via drive-by download.

Are you willing to send a representative to each person's home to wait for the dialer to kick in? Or to search their files and registry for the culprit?

If not, you need to tell folks exactly what you will need to know in order to resolve this. Not everyone is computer-savvy, so please keep that in mind.

Your request for evidence is a nice touch, but could you please be a bit more specific.
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#46 Consumer Comment

GRRRR someone hacked onto it

AUTHOR: Jason - (U.S.A.)

Yes, that happened to us also, Ours dialed out automatically also(we weren't online) We got a $150 bill to calls to the U.K. I dont know if it was spyware, someone hacked onto it, or anything else all i know is i never accepted to pay ANYTHING!!!
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#47 Consumer Comment

GRRRR someone hacked onto it

AUTHOR: Jason - (U.S.A.)

Yes, that happened to us also, Ours dialed out automatically also(we weren't online) We got a $150 bill to calls to the U.K. I dont know if it was spyware, someone hacked onto it, or anything else all i know is i never accepted to pay ANYTHING!!!
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#48 Consumer Comment

GRRRR someone hacked onto it

AUTHOR: Jason - (U.S.A.)

Yes, that happened to us also, Ours dialed out automatically also(we weren't online) We got a $150 bill to calls to the U.K. I dont know if it was spyware, someone hacked onto it, or anything else all i know is i never accepted to pay ANYTHING!!!
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#49 Consumer Comment

GRRRR someone hacked onto it

AUTHOR: Jason - (U.S.A.)

Yes, that happened to us also, Ours dialed out automatically also(we weren't online) We got a $150 bill to calls to the U.K. I dont know if it was spyware, someone hacked onto it, or anything else all i know is i never accepted to pay ANYTHING!!!
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#50 UPDATE Employee

Please provide evidence

AUTHOR: David - (U.S.A.)

I am a representative of One Web Direct Bill. We do not allow any sort of "auto dialing" on our billing platform.

Please provide some evidence of your claim so that we can investigate this. On the back the invoice is a toll free customer service phone number. Please call it and speak with one of our reps. They will provide you with information on how to submit the evidence that you have.

If we have determined that one of our merchants is in violation, we will terminate this merchant and give you a complete credit on your bill.
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