• Report: #383778

Complaint Review: OneEmailADay, LLC Enhanced Services Billing, Inc.

  • Submitted: Wed, October 22, 2008
  • Updated: Tue, September 21, 2010

  • Reported By:Holland Michigan
OneEmailADay, LLC Enhanced Services Billing, Inc.
600 Sylvan Ave, Englewood Cliffs, New J ersey 07632 Holland, Michigan U.S.A.

OneEmailADay, LLC And Enhanced Services Billing, Inc. phone billing scam Holland Michigan

*REBUTTAL Individual responds: 877-567-7303 toll free phone

*UPDATE Employee: Please contact us

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Oneemailaday, LLC bills for services never requested and Total Enhanced Services, Inc. facilitates this fraud. It was discovered on my elderly in-laws phone bill that they were being billed on a monthly basis for some sort of e-mail service that was never ordered. In fact, my in-laws don't even own a computer.

I called Oneemailaday, LLC and before I hardly opened up my mouth the women said they would remove the charges. I questioned further how this happened and she said an individual named Pete Montola had ordered the service merely by using an e-mail address and my in-laws phone number. No other information was required of Pete to start a monthly billing, which just as easily could not have been caught.

In fact, months earlier, this Pete Montola was named as the person that ordered a different service that ended up on their phone bill. Mere coincidence that Pete has a particularly liking to my in-law's phone number, or perhaps these companies are sharing information?

I asked the Oneemailaday rep about verification processes to avoid fraudulent charges and she could not describe any. Essentially, this is a scam whereby: (1) the company freely allows people to obtain their service for free and have other people pay for it by just giving someone else's phone number, or (2) the company is directly in on the scam.

Companies such as this are using a feature in the telecommunications laws that allow their services to be billed through a service bundler such as "Enhanced Services Billing, Inc." These charges come through automatically to the unsuspecting consumer who must scrutinize their phone bills to catch it. Enhanced Services Billing may play the innocent middleman, but their lack of verification of charges being passed through plays a role in this fraudulent activity.

Greg m
Holland, Michigan
U.S.A.

This report was posted on Ripoff Report on 10/22/2008 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/OneEmailADay-LLC-Enhanced-Services-Billing-Inc/Holland-Michigan-49424/OneEmailADay-LLC-And-Enhanced-Services-Billing-Inc-phone-billing-scam-Holland-Michigan-383778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

877-567-7303 toll free phone

AUTHOR: Adam - (United States of America)

Use the toll free phone 877-567-7303 for your any problem. Customer care of one email a day is very helpful, i recently called to solve my complaints.
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#2 UPDATE Employee

Please contact us

AUTHOR: Victoria - (U.S.A.)

Dear Customer,

Unfortunately the information you provided is not sufficient for us to assist you.

Please contact our Customer Service Department and we will do our best to resolve this matter to your satisfaction.

Our contact information is below, please let us assist you.

Regards,


  


Customer Care Team


OneEmailADay, LLC


877-567-7303 toll free phone


[email protected]

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