• Report: #373628

Complaint Review: OneEmailADay LLC, One Email A Day

  • Submitted: Tue, September 16, 2008
  • Updated: Tue, September 21, 2010

  • Reported By:Wichita Kansas
OneEmailADay LLC, One Email A Day
96 Linwood Plaza #436 Fort Lee, New Jersey U.S.A.

OneEmailADay LLC, One Email A Day FRAUDULENT BILLING on AT&T Bill Fort Lee New Jersey

*REBUTTAL Individual responds: 877-567-7303 toll free phone

*UPDATE Employee: Please contact us for assistance

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Received my AT&T phone bill, noticed that the amount due was higher than usual, noticed a charge in the amount of $14.95 in the "Enhanced Services" section of my phone bill. "What the H*ll is this?" I asked myself. I called the company spoke with a CSR, told him I don't know what the h*ll this charge is for or even what your company is about -

He proceeds to tell me that their company allows a person to sign up for their services through their website and commence billing just by entering a phone number on their web site. The person that is signing up for their services could enter in anyones phone number, YOUR phone number; and then YOU would be billed through your phone service provider (as I was) for services that SOMEONE ELSE signed up for. There is no verification whatsoever!!!

So, long story short, in my situation someone did this exact thing to me - signed up with his name, typed in my phone number - and this piece of s**t company proceeds to bill me for services that some d!ckhead signed up for, using my phone number. COMPLETE AND TOTAL FRAUD!!!

After talking with the CSR I spoke to, he assured me that they will block my account from future billings and refund the amount that was charged to me, back to my phone company, and I will receive a credit within 48 hours. Okay, fine, although I am still pissed off that they could even allow this to happen, I guess it's a resolution...

Next month comes, and guess what? On my AT&T phone bill is ANOTHER charge in the amount of $14.95 for enhanced services to Oneemailaday LLC!!! I call back, speak to a supervisor named RIA (her phone number is 213-443-0428 which is, by the way, a Los Angeles area code - not New Jersey, where they state they're located), she gives me the same line of BS - Oh we're sorry, we'll block your account, credit your phone company within 48 hours. And that's where I stand with them now.

I WILL be calling AT&T in 48 hours and making sure there is a credit on my account for $29.90 and have them block Oneemailaday LLC from making any future charges to my account, otherwise I'm calling my attorney and he's a pitbull...

Kasey
Wichita, Kansas
U.S.A.

This report was posted on Ripoff Report on 09/16/2008 09:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/OneEmailADay-LLC-One-Email-A-Day/Fort-Lee-New-Jersey-07024/OneEmailADay-LLC-One-Email-A-Day-FRAUDULENT-BILLING-on-ATT-Bill-Fort-Lee-New-Jersey-373628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

877-567-7303 toll free phone

AUTHOR: Adam - (United States of America)

Use this toll free phone 877-567-7303 to complaints. One email a day customer care is very helpful. I contacted customer care by this number to solve my issue. I hope you also get solution.
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#2 UPDATE Employee

Please contact us for assistance

AUTHOR: Victoria - (U.S.A.)

Dear Customer,

Unfortunately the information you provided is not sufficient for us to assist you.

Please contact our Customer Service Department and we will do our best to resolve this matter.

Our company does not have any offices in California and the phone number you posted does not belong to OneEmailAday.

Our contact information is below, please let us assist you.

Regards,

  

Customer Care Team

OneEmailADay, LLC

877-567-7303 toll free phone

support@OneEmailADaySupport.com

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