- Report: #1163639
Report - Rebuttal - Arbitrate
Complaint Review: OneGreatFamily, LLC
OneGreatFamily, LLC1371 West 1250 South, Ste. 100 Orem, Utah USA
OneGreatFamily, LLC One Great Family Refused to Take Responsibility for Its Error Orem Utah
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I HAD A SEVEN DAY TRIAL AND FOUND IT OF NO HELP SO CANCELLED BY PHONE WITHIN THE TIME ALLOWED. THE ONE GREAT FAMILY CUSTOMER SERVICE REP TOLD ME I WAS ALREADY CANCELLED. A CHARGE FROM ONE GREAT FAMILY OF APPROXIMATELY $59 APPEARED ON MY NEXT CREDIT CARD STATEMENT, EVEN THOUGH I WAS TOLD MY ACCOUNT WAS CANCELLED. WHEN I CALLED ONE GREAT FAMILY AGAIN TO ASK WHY I WAS CHARGED, THE CUSTOMER SERVICE REP TOLD ME AGAIN THAT MY ACCOUNT WAS CANCELLED AND THAT SHE DIDN'T SEE ANY RECORD OF THE CHARGE TO MY CREDIT CARD.
I INSISTED THAT SHE FIGURE OUT WHY MY CREDIT CARD WAS CHARGED, SO SHE FINALLY PUT ME ON HOLD FOR AN EXTENDED PERIOD OF TIME, THEN CAME BACK AND APOLOGIZED, SAYING THAT THERE WERE ACTUALLY TWO ACCOUNTS IN MY NAME AND THE OLDER ACCOUNT SET UP FOR A SIMILAR TRIAL HAD BEEN CANCELLED YEARS AGO, BUT THE NEWER ACCOUNT HAD BEEN MISSED WHEN I TRIED TO CANCEL IT. MYSTERY SOLVED, I THOUGHT. SURELY ONE GREAT FAMILY WOULD OWN UP TO THEIR ERROR AND REFUND MY CREDIT CARD THE $59. NO, THE CUSTOMER SERVICE REP SAID SHE COULD NOT HELP ME AND REFUSED TO TRANSFER ME TO ANYONE WHO COULD.
I LEFT ONE GREAT FAMILY A VOICE MAIL MESSAGE DESCRIBING THE SITUATION, AND I FILED A DISPUTE REPORT WITH MY CREDIT CARD COMPANY--BOTH TO NO AVAIL. BEWARE! BE VERY CAREFUL. CUSTOMER SERVICE IS EVIDENTLY NOT THE OBJECTIVE OF ONE GREAT FAMILY.
This report was posted on Ripoff Report on 07/21/2014 02:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/OneGreatFamily-LLC/Orem-Utah-84058/OneGreatFamily-LLC-One-Great-Family-Refused-to-Take-Responsibility-for-Its-Error-Orem-Ut-1163639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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