• Report: #1041588

Complaint Review: OneQuality.com

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  • Submitted: Mon, April 08, 2013
  • Updated: Tue, April 09, 2013

  • Reported By: FMSTAR — sicklerville New Jersey
OneQuality.com
Internet United States of America

OneQuality.com onequality.com camera reseller, Internet

*Author of original report: Update

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OneQuality.com is a bait and switch operation!!! Do not shop here!!! Beautiful camera I purchased. They rated it as perfectly functioning.

http://www.onequality.com/sony-dcrvx2100-minidv-camcorder-handycam-3ccd-p-175.html

There was a super long delay in getting me a tracking number and a sales receipt invoice. I had to ask them to physically send me a receipt. I got the package 2.5 weeks later. 

The camera they wrote was in perfect working condition came al beat up and has a broken and missing cassette button. You cannot open the cassette door without the button.

As I had been shopping this cam for 3-months. I saw this same camera with the broken button on ebay. I see they sell you stuff and then get it off ebay. Without looking it over first.

I am super mad and want to sue them!

I know if I send this cam back. [continued below]....
..... They will do bait and switch another person so here is the serial number of the broken camera they are selling:

Model: Sony VX-2100 NTSC
Serial: 1323592

I have already called my credit card company. And I reported them to mack camera. Their warrantee provider. To stop doing business with them. I sent photos and called my local police department also.

This report was posted on Ripoff Report on 04/08/2013 06:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/OneQualitycom/internet/OneQualitycom-onequalitycom-camera-reseller-Internet-1041588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update

AUTHOR: FMSTAR - ()

Mister Ryan Williams the companys associate called me.

Ryan Williams, went well above and beyond his normal scope of duties to satisfy this case.
I highly recommend him for a promotion and a raise in pay.

It turned out, there was a mistake in the stock room.
The stockroom clerk accidentally put the wrong camera into the box and shipped me a camera they were intending to use for parts only.

Mister Williams, achieved full settlement of this case.
As of today, I am satisfied with Mister Williams settlement offers.
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