Rip-off Report Investigation:
EDitor's Comment: OneStopMotors.com / OSM
gets a POSITIVE RATING in Customer Support from Rip-off Report, and they continue to fulfill their commitment to superior customer service for both buyers and sellers of private party vehicles, Nationwide.
OSM contacted Rip-off Report in regards to the small number of complaints posted on Rip-off Report.com. Rip-off Report agreed to investigate the matter, as a part of Rip-off Report's Corporate Advocacy Program we sent out an email to all those who filed a Rip-off Report. Anyone that was a legitimate customer responded. We say legitimate because some were definitely posted by competitors to instigate problems for OSM. Most of the customers notified us that they had already had their issues resolved with OSM and were satisfied. All the others who contacted us back, their issues were immediately resolved.
Considering the vast growth of the company and the nearly 70,000 Buyers
listed in the One Stop Motors program, OSM is bound to be the subject of a certain number of complaints. All companies will get complaints... how those companies take care of those complaints separates good businesses from bad businesses. OneStopMotors.com is a growing business that cares about their customers.
OSM continues to pledge their commitment to 100% Customer Satisfaction, while providing a Marketing Campaign to its sellers that is truly unique and one of a kind. OneStopMotors.com employees go above and beyond their customers expectation assisting both buyers and sellers in the pursuit of excellence so, no matter what anyone thinks happened or did not happen in the past, consumers can feel confident and secure when doing business with OneStopMotors.
One of OSM's programs policy is to keep advertising your vehicle at no extra charge till it sells.
Rip-off Report believes that the number of complaints against this company, whether through the Internet or other channels, is small when put into the context of their enormous size. Most large companies would never commit themselves like One Stop Motors.com
Rip-off Reports investigation found OSM to be a reputable firm, and recommends their services to both buyers and sellers of used vehicles.
Consumers can feel safe confident & secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program..
If you have any issues whatsoever.. email executives at email@example.com and copy us at EDitor@ripoffreport.com
"> Read more about our investigative Report and One Stop Motors commitment to 100% consumer satisfaction.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
OneStopMotors, OSM, OneStopMotors.com, One Stop Motors, Total and Complete Scam: Ripping off Families. Should be STOPPED NOW! Las Vegas Nevada
David McDaniel/One Stop Motors/Robert Wilder (President):
I am CC'ing this email to all Consumer Protection Agencies to provide a public record of this communication.
After numerous phone calls from you, I told you that I would do my due diligence on your company and if I was interested I would call you. You verbally acknowledged my request.
So therefore since you called me again (within 24hrs!), I will tell you what I think: You are working for a piece of dirt. You sir, therfore are one too. You can justify all you want, but we know the truth: You are misleading people and selling LIES to families that can't afford to lose their hard earned money.
How dare you??? How do you sleep at night? We all have bills to pay and financial concerns, but don't rip-off innocent families to do it.
Everything you told me about the percentages of your customers selling their cars on yourwebsite is false and a blatant lie. You stated that each of the negative reports that I would find are bogus as you have placed over 100,000 listings online and over 90% of those cars sold using your service. Also, your 300+ (you stated only 135) complaints to the Better Business Bureau were bogus and lies. That means only one of two things: Either you have a whole lot of angry customers, or you have a whole lot of angry ex-employees. Either one says a lot about you and your company.
In addition, and most importantly; As demonstrated below in your company email that was forwarded to me under a different email address that your corporate email (???) when you look up any other car than the "classic corvette" example your site appears nowhere. You are nowhere on Google, AOL, Alta-Vista or any other search engine. In other words, your service does not exists! Therefore I can assume after your sales commission and your scumbag of a boss gets his cut there is little left to promote any cars. (Maybe just enough to underpay all your future disgruntled ex-employees!)
Let me make this absolutley clear: If you or your telemarketing machine contact me again I will contact the Federal Trade Commission and the Nevada Attorney Generals office to ensure you are shut down. Your continued lies are going to put you and your scumbag boss away.
From: "Pacific Pen"
Subj: Fw: OneStopMotors Information Email
Date: Sat Feb 2, 2008 5:03 pm
I priced you at $37,500. Call me at 866-389-8138
----- Original Message ----- From: firstname.lastname@example.org
Sent: Thursday, September 06, 2007 10:48 AM
Subject: OneStopMotors Information Email
Here is the information you requested. I look forward to speaking with you soon. Below is a link to the website. You will also find our company profile, advertising agreement, explanation of advertising, and costs below.
Please ask for me personally when you call back (or call my direct line 866-389-8138), so that I can answer all of your questions, and make sure that your advertising campaigns is given personal attention and started immediately. (If you would prefer to sign up online, let me know and I will make sure your
information is processed immediately)
Instead of your vehicle getting lost in the middle of thousands of other similar vehicles, why not have yours be the one getting the attention from serious buyers? One Stop Motors is a National Financing/Advertising Company. We DO NOT charge commission because we make our money on the financing end.
All you pay is a one time set up fee to cover the cost of the advertising, the advertising runs until sold!
What we do works because of the targeted exposure we give your vehicle combined with our financing and shipping options. It is our objective to give you so
much exposure that virtually anyone anywhere interested in your type of vehicle will see your ad.
Since you will be offering financing, shipping, and warranties thru us, your vehicle will be that much more attractive and sell that much faster.
In today's competitive marketplace we're able to give sellers the edge needed in order to achieve not only a quick sale of their vehicle, but at top dollar as well. Utilizing tools such as Financing, Shipping, and Extended Warranties, combined with Nationwide Exposure OneStopMotors.Com has given countless sellers all over America the advantage that was once only made exclusive to dealerships.
And, you don't have to waste your time. You have the choice of having us screen all your calls or taking them for you. ALL advertisements state "FULL FINANCING
AVAILABLE!" along with our Toll Free Phone Number to our "Buyers Hotline" Dept. (1 877 566 MOTORS (6686))
OneStopMotors.Com (OSM) a Nevada based Corporation, operating under the City of Las Vegas business license A02-02161. One Stop Motors is an active member of the Las Vegas Chamber of Commerce.
As one of the originators of the on-line "For Sale by Owner" cooperative, OneStopMotors.Com has brought many innovative services tothe table. Additional site postings, keyword optimization, and the unique follow up that we provide, not to mention the access to financing, shipping andextended warranties that
One Stop Motors offers on behalf of our clients. We help on every area of selling your vehicle so that we can level the playing field with the huge number of used auto dealers that abound in the printed media that has in the past, beenthe main domain of private sellers of vehicles.
One Stop Motors Corporate offices are located at 2950 South Rancho, Suite 200, Las Vegas NV. The One Stop Motors office location is no more than 5 minutes
from thefamed "Las Vegas Strip" and less than ten minutes drive from the historic "Downtown" section of the city, home to the world renowned "Fremont
One Stop Motors founder Robert Wilder originally began the business in 2002, officially established One Stop Motors as a commercial entity in 2003 and formallyincorporated in early 2004, and though presently operating with just under 80 staff members, one Stop Motors is perhaps the fastest growing
Financing /Advertising firm in Nevada, if not the entire United States! Presently the Customer Service Department of OneStopMotors.Com operates Monday - Friday and Allinquires sent via email will be answered within 24 business hours, or CALL TOLL FREE 1877 566 MOTORS (6686)
Advertising on More Websites than any other service Available! You cannot find a deal like this anywhere else in the NATION! If you tried to market your vehicle to the extent we do, you would have to pay over $1,200.00! This package includes the following services:
Keyword Optimization (your own key words in sponsored links that will come up on the first page ofthe Worldsleadingsearch engines.If you go to yahoo.com and conduct a search for "Classic Corvette" or "Custom
Made Chopper" youwill see that our clients are on the very top of the page in the sponsored links out of thousands of results. (these are only two examples.
Keywords constantly change as vehicles are sold and new clients come onboard.) When you become a client you will have your own key words describing the type of vehicle you are selling.
Key words will be active for 30 days (this should be plenty of time with this much exposure)-if your vehicle has not sold within that time we will review your ad with you and go over the possibility of making changes that may be needed to make your vehicle more attractive.
Deals On Wheels is amongst the Nations Leading Advertising Publications in the country!350,000 copies of Deals On Wheels are distributed monthly through
out local news stands, book stores, convenient stores, and subscribers through out the entire United States and Canada.Found in over 79,000 outlets supplied
by AutoTrader magazines, curtis Wholesalers, Indep Wholesalers, and Outlets direct. Allows exposure to 85% of the US population.
Deals On Wheels is a National Publication, not just a Local Publication. Reaching more potential buyers than any other source in the country! 30 Day Listing w/ Full Color Photo Ad in the National Publication Deals On Wheels! 45 Day Listing On DealsOnWheels.com (up to 12 Full Color Photos) 900,000 unique visitors Average buyer spends an average of 18 minutes browsing web site. Affiliated w/ Auto Trader Publication, Deals On Wheels is the Nations Leading Vehicle Advertising Publications.
SellerzOnline.com GreatVehicles.com ChooseYourItem.com Sniplit .com
AdPost.com RVTrader.com OldCarTrader.com OnlineExchange.com BoatLine.com
Google Base AllUsedCars.com
AND MANY MORE
We work directly with you and allpotential
buyers to ensure the sale of your vehicle goes smoothly and quickly. This also helps to protect you against fraud. 'Scam artists' give everyone a bad name,
read more Information at http://onestopmotors.com/fraud_awareness.aspx
Even if you decide not to use us to sell your vehicle, please feel free to call if you think someone is not who they say they are(BUYERS HOTLINE 1 877 566
Again, please ask for me personally when you call back so that I can answer all your questions and make sure your campaigns are given personal attention and
I look forward to helping you sell your vehicle as quickly as possible and for the best price!
One Stop Motors
2950 South Rancho Ste 200
Las(Vegas, NV) 89102
This agreement is accomplished for purposes ofclarifying the roles, responsibilities and liabilities of both contracting parties. By providing payment for an advertising package, the Owner thereby acknowledges their understanding and acceptance of the terms set forth in this Agreement and their consent to abide by its stipulations:
OSM is organized as a "For Sale by Owner" cooperative advertising company and is subject to Nevada State Commerce Regulations.Licensed as neither a dealer
nor commercial broker of vehicles, OSM is prohibited by law from collecting commissions from the sale of motor vehicles. Under no circumstances within the scope of this Agreement will OSM solicit or accept from the Owner any commissions or charges of any kind AFTER THE SALE.
OSM will use its best efforts to assist in selling Owner's vehicle up until the vehicle is sold. No subsequent renewals, fees or charges shall be required
to insure its continued listing within the OSM advertising network. Depending upon the package that is purchased and expiration of certain features within
packages, upgrades for an additional cost may be available. Upon completion of OSM affiliate financed sales, seller will receive a Cashiers Check from the OSM affiliated finance agency handling the sale.
OSM will itself utilize various marketing resource networks which may include but are not limited to: OneStopMotors.com, eBay, Google.com, Yahoo.com, Msn.com, Lycos.com, Hotbot.com, Auto Trader, AltaVista .com, ChooseYourItem.com, NetZero.com, AlltheWeb.com, various classified sites, GreatVehicles.com, Vrooomm.com, BargainNetwork.com, ClassicCar.com, MotorZoo.com, UsedCars.com(,SwapaLease.com, TraderForLess.com, various)
auction sites, etc. Not all vehicles advertised by OSM will qualify for all sites.
Vehicles sold utilizing OSM's services are sold on an "as-is" basis. OSM is not responsible for any commissions, transportation fees, vehicle repairs, or any other costs associated with the sale of any vehicle unless specifically denoted within the body of this Agreement. OSM makes no claims to have definite buyers
available for any vehicle at any given time, and provides no guarantees that any vehicle will be sold within any specific time period or for any specified
All sales of(OSM) 's advertising services are final and no refunds will be issued. Any discrepancies are subject to the policies contained within this Agreement. In the event of any dispute arising from this agreement the
purchaser agrees that all actions filed will by in Clark County, Nevada and will be adjudicated pursuant to the statutes of the State of Nevada. As OSM provides Owners with access to audit, edit, and/or alter their ads on OneStopMotors.com; the OWNER is responsible for all content (including vehicle description and images), context, and appearance of their individual ads. OSM
policy is to assist and cooperate with all Owners in the appearance of their ads. To reiterate, the responsibility of the ad's appearance is the Owners'.