• Report: #787816

Complaint Review: Online Premium Stores, LLC

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  • Submitted: Wed, October 12, 2011
  • Updated: Wed, October 12, 2011

  • Reported By: ConsumerRights — Houston Texas United States of America
Online Premium Stores, LLC
80 State Street Albany, New York United States of America

Online Premium Stores, LLC onlinepremiumstores.com Refund not given as promised Albany New York

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The website did not indicate a product was backordered several weeks before the order was placed and indicated delivery in 5-7 business days.  Upon ordering, credit card was immediately charged and only after that was I informed that the product would take several weeks to deliver.

Upon complaining via email, I was offered a refund and I accepted this offer.  It has been several days and this refund has not been given.  I intend to take legal action if necessary to secure this refund.

This website does not have a phone number and are slow to respond to any customer service question.  At this time they are not responding to any of my emails.  They also used a credit card merchant account that has a name that is not remotely similar to their own. 

This report was posted on Ripoff Report on 10/12/2011 08:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Online-Premium-Stores-LLC/Albany-New-York-12207/Online-Premium-Stores-LLC-onlinepremiumstorescom-Refund-not-given-as-promised-Albany-New-787816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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