- Report: #1128931
Report - Rebuttal - Arbitrate
Complaint Review: Online Store, Inc.
Online Store, Inc.8385 Canoga Avenue Canoga Park, California USA
Online Store, Inc. Recliner Never Shipped, Money Never Refunded, and Does Not Respond Canoga Park California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
On 9/10/13 I ordered a recliner item # 8175163 for $498. They charged my credit card that day. The website says there is 3-4 weeks for shipping and processing. After a month I sent an email about my order and was responded that your item is on backorder but we have other styles that might interest you. I asked for what styles and pricing but never got a response. After calling several times I finally reached someone named Matt who checked on the item and told me that the item is still on backorder and won't ship until around 1/1/2014.
I wasn't in a super rush for it so I decided to wait (bad move on my part). After the new year I tried contacting them and after several emails and calls I was not getting anyone to return my calls or emails including Matt who gave his extension. I was going to dispute the charge on my credit card but because the order was placed in September I was too late. I decided to use their "talk to a live person" on their website and was able to get a live chat with a rep. She stated that she was having trouble contacting the manufacturer, she made the owner aware of it, and she would get back to me in 24 hours...that never happened.
A week later I contacted them via a live chat again where the rep stated that the item was on backorder and she contacted the factory to see when the item would come in. That's when I was fed up and said this is the same story please cancel my order and issue me a refund. She said she would cancel the order and issue a refund and stated it would take up to 7 days (I have that conversation saved). After 9 business days and still didn't receive the refund I contacted them again via online chat and after I told her I didn't receive my refund yet and how aggravated I was. The rep told me to give them a moment so they can check on it. After 45 minutes they never got back to me and the session was interrupted. I tried contacting them again and this time no one answered.
This report was posted on Ripoff Report on 03/07/2014 07:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Online-Store-Inc/Canoga-Park-California-91304/Online-Store-Inc-Recliner-Never-Shipped-Money-Never-Refunded-and-Does-Not-Respond-Can-1128931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.