- Report: #1015447
Report - Rebuttal - Arbitrate
Complaint Review: Online Vacation Center, Plantation, FL
Online Vacation Center, Plantation, FL1801 NW 66th Avenue, Suite 102 Plantation, Florida United States of America
Online Vacation Center, Plantation, FL Trip cancelled after two weeks of booking, company levied $3600.00 penalty of $5000.00 for whole trip Plantation, Florida
*Author of original report: Complain Resolved
*UPDATE Employee: Retraction of Complaint
*UPDATE Employee: COMPLAINT RETRACTED
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the next day, I got another email telling me the penalty for cancelling is $3264.36. I cancel the cruise on 12/23/2013 and the trip will not take place until 3/14/2013. It is almost three months away from the cruise. I called the agent and he told me on the initial confirmation it stated the cruise cannot be cancelled after 5 business days of booking. And this was news to me during the booking and it was never discussed. And during the cancellation, he never told me the penalty of $3264.38. I believe this is not fair and I know I have to pay some fee for their trouble. One time I had to pay $250.00 to cancel a cruise. But the penalty is $3264.38 and this is outrageous. I believe the agent is not very honest in booking and cancelling of this cruise. I just wonder if you can help me to recoup some of my money.
This report was posted on Ripoff Report on 02/16/2013 03:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Online-Vacation-Center-Plantation-FL/Plantation-Florida-33313/Online-Vacation-Center-Plantation-FL-Trip-cancelled-after-two-weeks-of-booking-company-1015447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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