• Report: #1015447

Complaint Review: Online Vacation Center, Plantation, FL

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  • Submitted: Sat, February 16, 2013
  • Updated: Fri, May 16, 2014

  • Reported By: Sam — san jose California United States of America
Online Vacation Center, Plantation, FL
1801 NW 66th Avenue, Suite 102 Plantation, Florida United States of America

Online Vacation Center, Plantation, FL Trip cancelled after two weeks of booking, company levied $3600.00 penalty of $5000.00 for whole trip Plantation, Florida

*Author of original report: Complain Resolved

*UPDATE Employee: Retraction of Complaint

*UPDATE Employee: COMPLAINT RETRACTED

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I am 76 years old. My wife I booked this cruise with Online Vacation Center on 12/9/2012. The trip will take place on 3/14/2013. My charge card was charged three times for a total $5098.38. During the booking, the agent was trying very hard to sell me the Travel Insurance, but he never told me if I cancel the Cruise, I will lose all my money. Anyway, after two weeks, on 12/23/2012, I found out we had some conflict with the cruise schedule and I called the agent to cancel the cruise. During the canceling of the cruise, the agent never told me I would be penalized for $3264.00. After I received the cancellation notice,

the next day, I got another email telling me the penalty for cancelling is  $3264.36. I cancel the cruise on 12/23/2013 and the trip will not take place until 3/14/2013. It is almost three months away from the cruise. I called the agent and he told me on the initial confirmation it stated the cruise cannot be cancelled after 5 business days of booking. And this was news to me during the booking and it was never discussed. And during the cancellation, he never told me the penalty of $3264.38. I believe this is not fair and I know I have to pay some fee for their trouble. One time I had to pay $250.00 to cancel a cruise. But the penalty is $3264.38 and this is outrageous. I believe the agent is not very honest in booking and cancelling of this cruise. I just wonder if you can help me to recoup some of my money.

This report was posted on Ripoff Report on 02/16/2013 03:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Online-Vacation-Center-Plantation-FL/Plantation-Florida-33313/Online-Vacation-Center-Plantation-FL-Trip-cancelled-after-two-weeks-of-booking-company-1015447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Complain Resolved

AUTHOR: Sam - ()

The complain I filed against Vacation Online Center was resolved several months ago. It is too bad that I had to go through several venues to resolved this issue. But I do appreciate Vacation Online Center was willing to offer me two airline tickets to China which I used it in our trip to Thed Silk Road in China.

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#2 UPDATE Employee

Retraction of Complaint

AUTHOR: Online Vacation Center - ()

Online Vacation Center (“OVC”) takes its business as a registered travel agency extremely seriously and has operated for over 40 years in the State of Florida. While the client was properly notified at the time of reservation that a significant portion of their vacation was non-refundable, OVC made an exception and worked out an agreement with the client. As a result, the client has agreed to renounce all claims and complaints filed against OVC.

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#3 UPDATE Employee

COMPLAINT RETRACTED

AUTHOR: Online Vacation Center - ()

Online Vacation Center (“OVC”) takes its business as a registered travel agency extremely seriously and has operated for over 40 years in the State of Florida. While the client was properly notified at the time of reservation that a significant portion of their vacation was non-refundable, OVC made an exception and worked out an agreement with the client. As a result, the client has agreed to renounce all claims and complaints filed against OVC.

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