- Report: #386053
Report - Rebuttal - Arbitrate
Complaint Review: OnlineCarStereo.com
OnlineCarStereo.com5014 Hampton St Hampton, California U.S.A.
OnlineCarStereo.com Company that sold me defective products Hampton California
Then I had to pay approximately $30 to ship it back (with declared value) in order to replace the defective radio and I also had to pay an additional $65 to get the radio reinstalled (got a discount because the installer felt bad for me regarding the first failed installation). The company told me it would take approx 6-8 weeks because this was a warranty claim (in other words, this is the manufacturer's fault) and that they would have to ship the radio to the manufacturer to get it fixed.
Once I got the radio back (which occurred within 2 weeks) I went ahead for a second installation. This installation failed and the professional installer and he proceeded to show me the defective wires within the radio. Once again, I called the company and they told me my only options would be either: (1) try to get another radio or (2) get store credit. I asked for a refund at this point because I truly do not want another product because at this point, all the products that I received from this company were defective, which does not make for a good customer experience.
Anyway long story short, they denied my refund and are not offering any type of compensation for the installation and shipping costs (which is at $250). By the way, the store credit they are offering is simply the money that was spent on the defective radio that I received. I have submitted my complaints to the Better Business Bureau because I really think the fact that they are not willing to compensate for the extra money that I have spent is truly unfair.
In addition, this company is in violation of product liability laws. If a consumer purchases a product that has been represented to perform in a certain way but fails to do so, regardless of seller's return policy, the consumer should be able to obtain a refund or cancel the contract. I will more than likely try to contact the CA ATG as well.
PLEASE BEWARE OF THIS COMPANY....THEY DO NOT CARE ABOUT CUSTOMER SATISFACTION AND THEY DO NOT CARE THAT THE PRODUCTS THEY SELL ON THEIR WEBSITE DO NOT WORK!!!!!
This report was posted on Ripoff Report on 10/29/2008 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/OnlineCarStereocom/Hampton-California-90058/OnlineCarStereocom-Company-that-sold-me-defective-products-Hampton-California-386053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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