• Report: #243540

Complaint Review: OnlineSupplier.com, Commerce Planet, Inc.

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  • Submitted: Wed, April 11, 2007
  • Updated: Thu, April 12, 2007

  • Reported By:Brigham City Utah
OnlineSupplier.com, Commerce Planet, Inc.
30 S. La Patera Ln., Ste7 Goleta, California U.S.A.

OnlineSupplier.com, Commerce Planet, Inc. Consumer Fraud by a OTC (CPNE.OB) Public Stock Company Dishonest sales online. $39.95 to $49.95 automatic billing to your credit card with a $1.95 ebay sales brochure offer that gives them the right to rebill without you knowing it! Goleta California

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TIME SENSITIVE RESPONSE OPPORTUNITY:
If anyone lives near Orange County California, there is a Small Business Investor meeting taking place April 14, 2007. This would be a great tme to get a quote from the President of Commerce Planet regarding these dishonest practices and how he plans on redeeming the company's bad reputation in business.

Dishonest sales online. $39.95 to $49.95 automatic billing to your credit card with a $1.95 ebay sales brochure offer that gives them the right to rebill without you knowing it!

1. The only way I found out, 7 months later is because this company just started to give me an email notification of a re-curring credit card charge from OnlineSupplier.com for $39.00.

2. I called the phone number on the email to cancel and the agent's dbase on me showed that they sent me the 1.95 brochure in August 2006 and started my monthly billing since September 2006 through today April 2007.

3. The agent asked me if I would like to NOW get a login and password to try out the 14 day trial offer that I have been getting billed for!

4. I contacted my bank/dispute department at Wells Fargo and they have contacted the merchant account of Commerce Planet for a full refund of $439.45.

5. I contacted the consumer protection agency mentioned in one of the ripoffreports: 801.530.6601 which happened to be in my state. There is an agency for your state that you can go to for advise, also.
He looked up Commerce Planet, aka Consumer Loyalty Group, onlinesupplier.com, etc. The BBB of Santa Barbara had 415 complaints with 200ea. 100% refunds granted by Commerce Planet of Goleta, CA.(CPNE.OB). 150 complaints only got half their money back and 5 complaints got zero because the company is sticking to the clause that implies the consumer is responsible for the problem we are having.

6. I next contacted the customer service manager at Commerce Planet: Jose Gaurdiola, ph. 805.964.9126 ext. 3138. He was very sympathetic of the fact that I have been billed for a service that I haven't even checked out.
He is resending the $1.95 brochure about ebay free of charge and assured me that there would be no automatic billing to my account because they never auto-bill on a re-ship of the mailer. Ouch! He also said that my dbase information about me indicates that the agent I spoke to did credit me for two months (this one and last month), as a courtesy already...

Jose also asked me to wait 2 weeks before re-contacting him to see if their bank may refund the money directly to my bank before he does anything further, since their bank will bill him $25.00 fees for the credit refund transactions which JG is ok with...

I suggested to JG that the email notification would have been nicer to receive 7 months ago to avoid what appears to be out and out fraud and dishonest business practices. He says he totally agrees with the implementation of the email notification and apologized for the inconvenience.

I told him that I was going to also file a complaint with www.santabarbara.bbb.org/ and ic3.gov under Commerce Planet per the recommendation of the Utah Consumer Protection Agency that says the automatic billing process is illegal in this state.

7. Further research I found brought me to the conclusion that Commerce Planet may be trying to clean up their act/practices because of all the bad rap they are getting from ebay_blog, ripoffreport.com and an "F" rating by the local BBB in Santa Barbara, of which they are obviously not a member of.

Their stock since 2005 has gone up from $ 0.15 / share to a current $2.00 / share.

TIME SENSITIVE RESPONSE:
If anyone lives near Orange County California, there is a Small Business Investor meeting taking place April 14, 2007. This would be a great tme to get a quote from the President of Commerce Planet regarding these dishonest practices and how he plans on redeeming the company's bad reputation in business.

NOTE:
Commerce Planet to Pre-Announce First Quarter Financial
Results on April 12 after Market Close
Commerce Planet to Present at the Southern California National Small Cap Syndicate on Saturday, April 14
GOLETA, Calif., Apr 09, 2007 (BUSINESS WIRE) --
Commerce Planet, Inc. (OTCBB:CPNE) announced today that the Company will report preliminary first quarter 2007 financial results on Thursday, April 12 after market close.

Also, on Saturday, April 14, at 8a.m. Pacific Time, Commerce Planet President Charlie Gugliuzza will be presenting at the Southern California Investment Association's (SCIA) National Small Cap Syndicate to be held at the Hilton Hotel, 18800 McArthur Blvd., Irvine, Calif.

About Commerce Planet, Inc.

To find out more about Commerce Planet, Inc. visit

www.commerceplanet.com.

Commerce Planet Michael Hill, Chief Executive Officer 805-964-9126 X-3134 or Investor Relations: ICR, Inc. Ina McGuinness/Andrew Greenebaum, 310-954-1100

GOLETA, Calif., March 1, 2007 /PRNewswire-FirstCall via COMTEX

News Network/ --
Michael Hill, CEO, stated, "we are pleased to release our fourth consecutive quarter and first complete year of profitability. We attribute our significant revenue growth and high level of profitability to the 2006 strategic initiatives that were successfully executed upon in support of last year's Commerce Planet re-brand.
http://www.integratir.com/newsrelease.asp?news=2130982046&tick

Industry: catalog & Mail Order Houses

Stock History OBB : CPNE
Go to date (mm/dd/yyyy):
Date Open High Low Close Volume
12/30/2005 0.180 0.200 0.160 0.160 91,686

04/10/2007 1.740 2.090 1.740 2.040 481,477

Consumer Fraud by a OTC Public Stock Company (CPNE.OB)

Phil
Brigham City, Utah
U.S.A.

This report was posted on Ripoff Report on 04/11/2007 04:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/OnlineSuppliercom-Commerce-Planet-Inc/Goleta-California-93117/OnlineSuppliercom-Commerce-Planet-Inc-Consumer-Fraud-by-a-OTC-CPNEOB-Public-Stock-C-243540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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