• Report: #286615

Complaint Review: Onlingo Language CD's

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  • Submitted: Sun, November 25, 2007
  • Updated: Wed, January 02, 2008

  • Reported By:Woodbury Tennessee
Onlingo Language CD's
onlingo.com. Internet U.S.A.

Onlingo Language CD's Ripped off my daughter in college, which caused over $50 in fees because it overdrew her account which is linked to mine Internet

*UPDATE Employee: Please Contact us!

*Author of original report: Olingo Language CD's rips off again

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As stated in my title, these guys would not cancel her account with them. She wasted over $16 in postal fees to send back the books she didn't order and then they still charged her.

These charges caused her account to go into overdraft 2 times. Her account is linked to my overdraft so it cost me over $50 in fees. Plus they also snuck in the one dollar charge on her too.

I've owned internet businesses before and this type of ripoff is what gives internet companies a bad name.

Plus, I know my bankers personally through my business and this doesn't look good in my relationship with them. I'm going in tomorrow and explaining just what this company is doing to my daughter and seeing if I can cancel her account and open a new one to get away from their dishonest dealings. Companies like this know that most people will just pay the charges instead of fight them because a lawyer and time are very cost prohibitive.

I can't wait to see them put out of business or shamed to the point where everyone gets their number and stops buying their product.

Bob
Woodbury, Tennessee
U.S.A.

This report was posted on Ripoff Report on 11/25/2007 02:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Onlingo-Language-CDs/internet/Onlingo-Language-CDs-Ripped-off-my-daughter-in-college-which-caused-over-50-in-fees-bec-286615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Please Contact us!

AUTHOR: Angelina - (U.S.A.)

Hi,

First I want to apologize for all of the trouble you and your granddaughter have been experiencing. I understand your frustration and would like to help you resolve your concerns.

Can you provide me with additional information (first name, zip code, email address) so I can locate your account and make sure you were properly credited.

Or you can contact our Customer Support Team. We want to ensure you are 100% satisfied with our service, as we are committed to our Customers.

Please call 1-800-949-6880 so we can assist you. We are staffed Monday - Friday 6am - 5:30pm Pacific Standard Time, and Saturdays 7am - 3:30pm Pacific Standard Time. Sundays we are closed.

Sincerely,
Angelina
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#2 Author of original report

Olingo Language CD's rips off again

AUTHOR: Bob - (U.S.A.)

My daughter paid to have the unwanted taped shipped back after she called and cancelled her account with Olingo. I just called Olingo and they said they keep a record of every phone call and every email. They claim she didn't call or cancel or ship back the language tapes because they have no record of any of those things. This is a total ripoff. These operators are trained to sound like they care and to put you off in a soothing manner, but that doesn't deter me. The woman I talked to claimed she was sending my daughter an email of how to send back the CD's and will credit her card for the $76.90. I'll believe it when I see it.

She said it is my daughter's responsibility to prove she canelled and mailed back the other CD's. She said my daughter would have to provide a tracking number for her return and still prove she did it before they can credit her account. Come on!!!! I hope she kept the number, but how many people really hang on to something like that when they think the company(Olingo) is keeping their word and cancelling her account and refunding her money like they said they would, especially after a couple of months.

Hard lesson learned I guess. She got two more overdraft charges because of the practices of this company. This just isn't honest.
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