• Report: #264222

Complaint Review: Onlingo Onlingo.com

  • Submitted: Mon, July 30, 2007
  • Updated: Mon, August 06, 2007

  • Reported By:Indianapolis Indiana
Onlingo Onlingo.com
PO Box 1566 Suisun City, California U.S.A.
  • Phone: 800-949-688
  • Web:
  • Category: Language

Onlingo Onling.com Onlingo.com If you click try for 14 days, you automatically sign up for the membership fee and they will debit your account within the 14 day trial period. Ripoff Suisun City California

*UPDATE Employee: Onlingo Response to CC Sims, Indianapolis, In.

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I volunteered to take a survey for a chance to win a laptop. Onlingo came as something I would be interested in trying. I received the package on 7/12 11:30 a.m. [had to sign for it], listened to the cd and sent them an email to cancel on 7/12/07 3:30 p.m [kept email copy]--already have that level. They debited my account $69.95 on Friday 7/27/2007 after 3pm.

There phone lines are busy for at least 15 minutes, they did respond with the email message requesting me send their cd back. It took 2 days to get here so maybe they'll clear the $69.95 off after they get the package in their hands.

THEIR EMAIL RESPONSE:

You have cancelled during your free trial period. As specified in the Terms and Conditions to which you agreed, we now ask that you please return the Interactive CD-ROM to:

Onlingo Returns
P.O. Box 1566
Suisun City, CA 94585
Before you ship the product, let us tell you about todays special discounts:

1. We encourage you to keep Level 1 for only $29.95. You save $40.00 over the regular price. Why spend money on postage or go through the trouble of sending it back? For $29.95, you will learn numbers, letters, greetings and other fundamentals while traveling the world with Onlingo . . .

THEY KNEW THEY HAD CHARGED ME FOR MORE THAN SHIPPING. SO, I AM REPORTING THEM TO THE SURVEY GROUP THEY ARE LISTED ON AND THE BETTER BUSINESS BUREAU.

C C Sims
Indianapolis, Indiana
U.S.A.

This report was posted on Ripoff Report on 07/30/2007 04:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Onlingo-Onlingocom/Suisun-City-California-94585/Onlingo-Onlingcom-Onlingocom-If-you-click-try-for-14-days-you-automatically-sign-up-for-264222. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Onlingo Response to CC Sims, Indianapolis, In.

AUTHOR: Chanel Benoit - (U.S.A.)

Onlingo Customer Service
P.O. Box 1566
Suisun City, CA 94585

August 5, 2007

Dear CC,

When a free trial of Onlingo is ordered, we offer 2 weeks (after delivery) to decide whether the customer would like to keep the order before accounts are billed. If during the 2 week trial period it is decided not to continue with Onlingo the customer would need to contact us via our toll free number or the internet to cancel the subscription. This information is explained in the Terms and Conditions which are outlined at the time of order placement. We also have a check box that must be filled out stating the customer had read and agreed to the Terms and Conditions before the order could be processed.

Please contact our customer service department to cancel your subscription and return the product for a refund.

Sincerely,
Onlingo Management

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