- Report: #508803
Report - Rebuttal - Arbitrate
Complaint Review: Onlingo - onlingo.com
Onlingo - onlingo.comhttps://www.onlingo.com/index.html San Diego, California United States of America
Onlingo - onlingo.com Onlingo uses risky advertising techniques compiled with poor customer service policies. San Diego, California
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It took two lengthy calls to cancel and three calls so far to try and get a complete refund. You are setting yourself up to make a $100+ mistake if you order from this company.
Here is what youre in for if you order 1 CD: $6.95 shipping and handling fee; a week later youll receive the CD; one more week and youll get charged $87.55. $94.50 = total cost of one CD.
If you choose to return it unopened youll pay the returned shipping costs and receive a $67.55 refund. Basically a return to sender scenario with them will cost you about $40.
Heres my experience with Onlingo so far: I received my CD and luckily did not open it (still wrapped in clear plastic just as is arrived). You can not simply return to sender. Instead you must find a phone number for Onlingo, give them a call, and request a Return Authorization number. The service rep. that cancels your account will tell you youll be refunded in full in 7-10 days. I paid for the return shipping with a delivery confirmation required (another $9.00 out of my pocket). A week or so later I received a refund for $67.55 ($20 less than what I was charged.) It turns out ONLINGO CHARGED A $20 RESTOCKING FEE FOR AN UNOPENED CD. After escalating my call to a manager they decided to make an exception for me and agreed to refund the remaining $20 which I still have not received. Im not sure if the CD is a good language learning tool, but I am assuming the product is just as shitty as the shady company policies they try to enforce.
This report was posted on Ripoff Report on 10/13/2009 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Onlingo-onlingocom/San-Diego-California-92130/Onlingo-onlingocom-Onlingo-uses-risky-advertising-techniques-compiled-with-poor-custom-508803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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