• Report: #162527

Complaint Review: Onlingo

  • Submitted: Sat, October 29, 2005
  • Updated: Fri, November 04, 2005

  • Reported By:Willingboro New Jersey
Www.onlingo.com San Francisco, California U.S.A.

Onlingo ripoff dishonest advertising, no free CD's no free trial, they just take your money onlingo.com San Francisco California *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: Sr Director for Customer Service

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I ordered onlingo on Oct 8 and my credit card was billed 6.95 on October 11. I waited for my CD's to arrive.

Finally on October 24 I received my CD's to try free for 10 says at which time if I'm not satisfied I can call the 800 number on or before 10th day of free trial and I won't be charged.

Also I get to keep any 2 of the three lessons in the set for free whatever I decide. Right?

WRONG! I was billed $59.95 on October 28th (four days after receiving my CD's). I called to complain and was told to return the CD's for a full refund and my subscription will be cancelled.

What happened to being able to keep 2 CD's for free no matter what I decide?

What happened to the 10 day free trial period?

I would advise others not to get pulled in by the deceptive practices of this company. This is clearly false advertising.

Lets see how long it takes to get my refund once they receive the CD's back.

Willingboro, New Jersey

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 10/29/2005 06:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Onlingo/San-Francisco-California-94107/Onlingo-ripoff-dishonest-advertising-no-free-CDs-no-free-trial-they-just-take-your-mone-162527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Sr Director for Customer Service

AUTHOR: Corri - (U.S.A.)

Dear Leesa,
This is Onlingo Customer Service. We are sorry that you are upset and had problems with our Customer Service. We have both an 800 number and accept in bound emails for Customer Service. We also have a website that you can visit to cancel a subscription which takes less than one minute.
Since you have contacted our Customer Support Center stating that you did not want the product we have offered an RMA number and our return address to send the product back for a refund. At this time, we are waiting for your return package to arrive so that we may credit your account. Once your package arrives, we will be happy to submit your refund. If you have any additional questions please contact our Customer Support Center that is outlined on our website or the inside cover of the product.
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