• Report: #257262

Complaint Review: Onlingo

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  • Submitted: Wed, June 27, 2007
  • Updated: Fri, July 27, 2007

  • Reported By:Port Townsend Washington
Onlingo
PO Box 1566 Suisun City, California U.S.A.
  • Phone: 800-949-6880
  • Web:
  • Category: Language

Onlingo Spanish ripoff dishonest fraudulant billing Suisun City California *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: Contact Customer Support for Help

*Author of original report: Onlingo

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I sent for their spanish program thinking they were an honest company. The day after recieving their cd's inthe mail I cancelled the service, well within the 15 day free trial period. I tried to call 2 days in a row and always got a recording saying all their service reps were busy and they would call me back if I leave my number. No one called. I emailed them and cancelled the service. It took 9 days to get an answer! They said they had cancelled my subscription. They still charged my account $69.95 I sent an email asking them to refund immediately. No answer. I called today and after 10 minutes on hold talked with "Seth" A supervisor. He laughed when I asked for my money back and said he was sorry, I cancelled after they charged my card. When I told them I would contest the charge with my bank, he laughed again and said that "I would never see my money again." I asked to speak to his supervisor and he said he didn't have a supervisor, he was the supervisor. I asked again for them to credit my account and he said sorry- I can't help you and hung up.

Terri
Port Townsend, Washington
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 06/27/2007 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Onlingo/Suisun-City-California-94585/Onlingo-Spanish-ripoff-dishonest-fraudulant-billing-Suisun-City-California-EDitors-Sugge-257262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Contact Customer Support for Help

AUTHOR: Jennifer - (U.S.A.)

Hello,

This is a message from Onlingo Customer Service. Onlingo is the leader in interactive language learning products.

We are posting this message to make sure that anybody reading this knows how to contact our Customer Service department with any problems or questions. We are here to help you.

Here at Onlingo, we are dedicated to our customers, and we take Customer Service very seriously. Please contact us via phone at 800-949-6880. Representatives are available to assist you Monday through Friday from 7:00am to 5:30pm PST, and Saturday from 7:00am to 3:30pm PST.

Regards,

Onlingo Customer Service
800-949-6880
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#2 Author of original report

Onlingo

AUTHOR: Terri - (U.S.A.)

I returned the cd's they sent to me by return signature so I would know when they arrived and who signed for them.

I reported the fraud to my bank who immediately filed a complaint with the company. I also filed a complaint with the Better Business Bureau.

Onlingo finally refunded $60- keeping $9 for shipping and handling I assume? It cost me $7 to ship it back to them with a return receipt- so I am out $16 but I got my refund! I will check all companies out online from now on-

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