ED Magedson – Founder
OnlingoInternet United States of America
After signing up for the three CD's I returned to the website to read the "fine print". It confirmed what I thought would be true, and that was I was about to be charged $80 (rounding up) if I kept the CD's. The website gives you a customer service number and explains the return policy requires a return authorization (RMA). I called the number to request the number and explained to the representative that I did not understand about the $80 charge (she was very nice and understood) when I placed the order. However what she told me was not ethical and is not understandable at all. She told me that I HAD TO RECIEVE THE PACKAGE FIRST BEFORE SHE COULD PROCESS THE RMA and that I had to call back.
There should be NO reason why this request for RMA can not be filled before the shipment is received as I am not inclined to pay the $80.00 for the CD set. I understand this company's practices to be unethical as it is inhibiting me to be responsible and do the right thing (which is to return a product that I do not wish to pay for). If this is a system error, meaning she physically can not give a number because the software doesn't allow for this, then Onlingo needs to address the inefficiencies in this process. I will likely not even recieve my CDs for another week to ten days which only allows me 3-5 days to make the call and request the RMA. If intentional and I am damaged in any way, these practices are in bad faith and possibly fraudulent.
This report was posted on Ripoff Report on 03/23/2010 06:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Onlingo/internet/Onlingo-unethical-irresponsible-unnecessary-Internet-584353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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