• Report: #226030

Complaint Review: Onrebate.com

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  • Submitted: Mon, December 18, 2006
  • Updated: Wed, July 18, 2007

  • Reported By:Fayetteville Arkansas
PO Box 440588 Miami, Florida U.S.A.

Onrebate.com Kept promising rapid rebate but wouldn't follow through I purchased a computer from Tiger Direct Miami Florida

*UPDATE Employee: Help with your rebate

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I purchased a computer from Tiger Direct at the first of November, 2006. I filed for my rebates and they were approved November 28, 2006. They were supposed to be deposited into my paypal account December 4th. One of them made it. The other 4 did not. I talked to Onrebate customer service 6 times and a supervisor 3 times. Everytime it was the same story. We are SO sorry. It will go in today. I will call you back. I never got a call. Never got any money. UNTIL I found this website and called up the VP of Tigerdirect. He got a hold of someone at on-rebate and I had my money within 10 minutes. Anyone that has an issue with onrebate, I would suggest doing this. I will not purchase from tiger direct again though, because of this experience. Saving a few bucks isn't worth the 3 hours I spent on the phone trying to get the money they promised me.

Fayetteville, Arkansas

This report was posted on Ripoff Report on 12/18/2006 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Onrebatecom/Miami-Florida-33144/Onrebatecom-Kept-promising-rapid-rebate-but-wouldnt-follow-through-I-purchased-a-compute-226030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Help with your rebate

AUTHOR: Alex - (U.S.A.)

Dear Customer:

We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to resolving it for you as promptly as possible.


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