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  • Report: #72898

Complaint Review: Onstar

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  • Submitted: Mon, November 24, 2003
  • Updated: Fri, December 03, 2004

  • Reported By:Highland Pk Michigan
Onstar
Onstar.com Nationwide U.S.A.

Onstar Faulty,Unreliable, and Incompetent workers and supervisors Detroit Nationwide

*UPDATE EX-employee responds: Onstar Really Not worth it ..the company likes to blame everyone but themselves

*UPDATE EX-employee responds: Onstar Really Not worth it ..the company likes to blame everyone but themselves

*UPDATE EX-employee responds: Onstar Really Not worth it ..the company likes to blame everyone but themselves

*UPDATE EX-employee responds: Onstar Really Not worth it ..the company likes to blame everyone but themselves

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I asked Onstar to change my mobile number from 248 area code to a 313 area code in April of 2001. Somehow they messed it up to where it didnt work at all.

After speaking with numerous technicians and supervisors over the course of about 4 months. They told me to bring the car to the dealer, where they would replace the unit inside my car. Needless to say that was not the problem either. Finally I got fed up with no responses and CASE workers who always promised to call back and didnt. I decided to just let it be.

Well someone carjacked me 4 my car and onstar told the police that I had tampered with the unit and that they couldnt help them find my car. Thanks onstar 4 being there when I needed you. I hope you all are tracking this.

Dwight
Highland Pk, Michigan
U.S.A.

This report was posted on Ripoff Report on 11/24/2003 01:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Onstar/nationwide/Onstar-FaultyUnreliable-and-Incompetent-workers-and-supervisors-Detroit-Nationwide-72898. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Onstar Really Not worth it ..the company likes to blame everyone but themselves

AUTHOR: Brian - (U.S.A.)

I used to work for "onstar", well, I actually worked for "Sitel, Corp" which had the ONstar contract. I worked in a huge call center of about 1600 people here in Charlotte, NC.

I can udnerstand your frustration, because the company likes to blame everyone but themselves.

I was fired from Onstar, because, get this.....

I was Robbed in the bathroom by another employee...the guy grabbed my by the throat, pushed me up against the wall and asked for my money...I being the 120LB person that I am, gave him my money, and immeditaly reported it to security, they called the Police, and both of us were put on susspension till further notice, well I was back at work within 2 days, the other guy was back in about 1 week, and as soon as the person that robbed me was back at work, they fired me....

SCREW ONSTAR!!! I used to save people's lives by being on the emergency team....I saved a child who was locked in the car, and the Onstar unit "wasn't activated". I found a hole in thier software and was able to unlock the car in a matter of minutes, when everyone else said they were unable to.

I saved lives for them, and made them look good, and they FIRE ME?!?!?!

Ok, enough with my rant, and even though this happened about 2-3 years ago, I am still pissed...not that I lost my job, but that they don't give a shit...

THanks for reading, and good luck...but don't hold your breathe while waiting for Onstar....
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#2 UPDATE EX-employee responds

Onstar Really Not worth it ..the company likes to blame everyone but themselves

AUTHOR: Brian - (U.S.A.)

I used to work for "onstar", well, I actually worked for "Sitel, Corp" which had the ONstar contract. I worked in a huge call center of about 1600 people here in Charlotte, NC.

I can udnerstand your frustration, because the company likes to blame everyone but themselves.

I was fired from Onstar, because, get this.....

I was Robbed in the bathroom by another employee...the guy grabbed my by the throat, pushed me up against the wall and asked for my money...I being the 120LB person that I am, gave him my money, and immeditaly reported it to security, they called the Police, and both of us were put on susspension till further notice, well I was back at work within 2 days, the other guy was back in about 1 week, and as soon as the person that robbed me was back at work, they fired me....

SCREW ONSTAR!!! I used to save people's lives by being on the emergency team....I saved a child who was locked in the car, and the Onstar unit "wasn't activated". I found a hole in thier software and was able to unlock the car in a matter of minutes, when everyone else said they were unable to.

I saved lives for them, and made them look good, and they FIRE ME?!?!?!

Ok, enough with my rant, and even though this happened about 2-3 years ago, I am still pissed...not that I lost my job, but that they don't give a shit...

THanks for reading, and good luck...but don't hold your breathe while waiting for Onstar....
Respond to this report!
What's this?

#3 UPDATE EX-employee responds

Onstar Really Not worth it ..the company likes to blame everyone but themselves

AUTHOR: Brian - (U.S.A.)

I used to work for "onstar", well, I actually worked for "Sitel, Corp" which had the ONstar contract. I worked in a huge call center of about 1600 people here in Charlotte, NC.

I can udnerstand your frustration, because the company likes to blame everyone but themselves.

I was fired from Onstar, because, get this.....

I was Robbed in the bathroom by another employee...the guy grabbed my by the throat, pushed me up against the wall and asked for my money...I being the 120LB person that I am, gave him my money, and immeditaly reported it to security, they called the Police, and both of us were put on susspension till further notice, well I was back at work within 2 days, the other guy was back in about 1 week, and as soon as the person that robbed me was back at work, they fired me....

SCREW ONSTAR!!! I used to save people's lives by being on the emergency team....I saved a child who was locked in the car, and the Onstar unit "wasn't activated". I found a hole in thier software and was able to unlock the car in a matter of minutes, when everyone else said they were unable to.

I saved lives for them, and made them look good, and they FIRE ME?!?!?!

Ok, enough with my rant, and even though this happened about 2-3 years ago, I am still pissed...not that I lost my job, but that they don't give a shit...

THanks for reading, and good luck...but don't hold your breathe while waiting for Onstar....
Respond to this report!
What's this?

#4 UPDATE EX-employee responds

Onstar Really Not worth it ..the company likes to blame everyone but themselves

AUTHOR: Brian - (U.S.A.)

I used to work for "onstar", well, I actually worked for "Sitel, Corp" which had the ONstar contract. I worked in a huge call center of about 1600 people here in Charlotte, NC.

I can udnerstand your frustration, because the company likes to blame everyone but themselves.

I was fired from Onstar, because, get this.....

I was Robbed in the bathroom by another employee...the guy grabbed my by the throat, pushed me up against the wall and asked for my money...I being the 120LB person that I am, gave him my money, and immeditaly reported it to security, they called the Police, and both of us were put on susspension till further notice, well I was back at work within 2 days, the other guy was back in about 1 week, and as soon as the person that robbed me was back at work, they fired me....

SCREW ONSTAR!!! I used to save people's lives by being on the emergency team....I saved a child who was locked in the car, and the Onstar unit "wasn't activated". I found a hole in thier software and was able to unlock the car in a matter of minutes, when everyone else said they were unable to.

I saved lives for them, and made them look good, and they FIRE ME?!?!?!

Ok, enough with my rant, and even though this happened about 2-3 years ago, I am still pissed...not that I lost my job, but that they don't give a shit...

THanks for reading, and good luck...but don't hold your breathe while waiting for Onstar....
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