- Report: #794254
Report - Rebuttal - Arbitrate
Complaint Review: Ooma
Ooma1840 Embarcadero Rd. Palo Alto, California United States of America
Ooma Wiped out my prepaid credits, did not respond properly to complaint and lied about the problem Palo Alto, California
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On accessing my account online again the credits were shown correctly. I again emailed Ooma asking for the hidden call data they referred to. In response I received a reply stating stating that the problem was because I had not cleared my internet cache and had not enabled cookies. I had accessed my accounts from 3 different computers and 2 different isp's, and lets not forget that when I had tried to use their service over the phone had a message that I had no credits! When I responded that I did not like being lied to, they responded that they had been deleting unqualified credits from accounts and my credits were mistakenly deleted. If that was true, surely it was an admittance that they outright lied to me previously. Also theer was no explanation for their failure to follow through with the email promised.
Bottom line is that they, at the best are totally incompetent ,and at the worst they are liars and not very good at that. Also, their customer service stinks. At least the phone company never denied me service or failed to respond promptly and professionally when there was an outage. If reliable phone service is important do not use Ooma.
This report was posted on Ripoff Report on 11/01/2011 08:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ooma/Palo-Alto-California-94303/Ooma-Wiped-out-my-prepaid-credits-did-not-respond-properly-to-complaint-and-lied-about-t-794254. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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