- Report: #539753
Report - Rebuttal - Arbitrate
Complaint Review: Ooma
Ooma1840 Embarcadero Rd. Palo Alto, CA 94303 Internet United States of America
Ooma charges international rates higher than stated on their web site, charges for incomplete phone calls (1-2 seconds calls) Internet
*Consumer Comment: Please get your facts straight before you try to disparage an upright company like Ooma
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Their customer service is horrible, agents are located in the middle of nowhere and have absolutely no idea about common sense (probably did not even graduate). They put you on hold for a minute and 25 minutes later they are just gone. So you call back and there is another very knowledgeable agent gives you *exactly* the same information.
When you ask for a refund they say they can only refund the money that are left on the account (how sweet). So well, anyway, just give me that money for god's sake. Ok, sure it will take up to 10 business days!!
This report was posted on Ripoff Report on 12/15/2009 11:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ooma/internet/Ooma-charges-international-rates-higher-than-stated-on-their-web-site-charges-for-incomp-539753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.