- Report: #539753
Report - Rebuttal - Arbitrate
Complaint Review: Ooma
Ooma1840 Embarcadero Rd. Palo Alto, CA 94303 Internet United States of America
Ooma charges international rates higher than stated on their web site, charges for incomplete phone calls (1-2 seconds calls) Internet
*Consumer Comment: Please get your facts straight before you try to disparage an upright company like Ooma
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Their customer service is horrible, agents are located in the middle of nowhere and have absolutely no idea about common sense (probably did not even graduate). They put you on hold for a minute and 25 minutes later they are just gone. So you call back and there is another very knowledgeable agent gives you *exactly* the same information.
When you ask for a refund they say they can only refund the money that are left on the account (how sweet). So well, anyway, just give me that money for god's sake. Ok, sure it will take up to 10 business days!!
This report was posted on Ripoff Report on 12/15/2009 11:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ooma/internet/Ooma-charges-international-rates-higher-than-stated-on-their-web-site-charges-for-incomp-539753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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