• Report: #539753

Complaint Review: Ooma

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  • Submitted: Tue, December 15, 2009
  • Updated: Wed, April 06, 2011

  • Reported By: Freestyler — Sunnyvale California United States of America
Ooma
1840 Embarcadero Rd. Palo Alto, CA 94303 Internet United States of America

Ooma charges international rates higher than stated on their web site, charges for incomplete phone calls (1-2 seconds calls) Internet

*Consumer Comment: Please get your facts straight before you try to disparage an upright company like Ooma

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Ooma behaves in the best traditions of the worst calling cards. It makes you buy a prepaid account, puts wrong rates on their web site, charges you for incomplete phone calls (no answer) and when you call them and ask WTF they say the calls are valid and lasted from 6 to 8 minutes!!!!! That's for two calls 1 minute apart from each other!!

Their customer service is horrible, agents are located in the middle of nowhere and have absolutely no idea about common sense (probably did not even graduate). They put you on hold for a minute and 25 minutes later they are just gone. So you call back and there is another very knowledgeable agent gives you *exactly* the same information.

When you ask for a refund they say they can only refund the money that are left on the account (how sweet). So well, anyway, just give me that money for god's sake. Ok, sure it will take up to 10 business days!!

This report was posted on Ripoff Report on 12/15/2009 11:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ooma/internet/Ooma-charges-international-rates-higher-than-stated-on-their-web-site-charges-for-incomp-539753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Please get your facts straight before you try to disparage an upright company like Ooma

AUTHOR: lbmofo - (United States of America)

Ooma's products page clearly states the following:

"The rates displayed do not include a mandated Federal Universal Service Fund (FUSF) fee that changes quarterly and usually ranges from 15 to 18%. The regular connection fee of 3.9 is waived for subscribers of any of our International Plans."

http://www.ooma.com/products/international-rates



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