- Report: #475817
Report - Rebuttal - Arbitrate
Complaint Review: Ooma
Oomawww.ooma.com Nationwide U.S.A.
Ooma voice over i bill Nationwide
*Consumer Comment: Please get your facts straight before disparaging an upright company like Ooma
*Consumer Suggestion: Required fees? Since when?
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The system costs $200.00 dollars. When I tried to register the product the company requires a credit card to activate the system with a new phone number. The agreement forces the user to buy a premium service.
I Called the company to protest the charges of $10.00 monthly fee for a premium service that i do not need. They were not able to help me. They claim that they use the credit info for address verification, but instead they do make you agree to a $10.00 fee for the premium service.
I have spent over 3 hours trying to get a live person on the phone just to be told that my system will not work if i do not use a credit card.
I trust that Costco will act properly by returning my moneys and taking this system of the shelves!
This report was posted on Ripoff Report on 08/02/2009 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ooma/nationwide/Ooma-voice-over-i-bill-Nationwide-475817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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