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  • Report: #1007277

Complaint Review: Open Box Offroad

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  • Submitted: Fri, February 01, 2013
  • Updated: Tue, February 05, 2013

  • Reported By: Jeeper1 — San Antonio Texas United States of America
Open Box Offroad
172 Confederate Ave Jasper, Georgia United States of America

Open Box Offroad The JeepHut, thejeephut.com Rip off alert Jasper, Georgia

*Author of original report: From the customer

*REBUTTAL Owner of company: Owner

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 Placed an order online for an open-box item and received an email the next morning from kb@thejeephut.com saying that she "received and processed" my order but the item I ordered was out of stock...they continued to say that she could order me a brand new item for $23.00 more and asked that I respond.  I responded and said, "Thanks, but please just refund my money".  I received a response saying, "I will get the request put in for you. If you have any other questions or concerns please feel free to contact me by either phone or email." 

I contacted them again after 72 hours of still not receiving my refund.  No response.  Called their phone # during regular business hours, nobody answered.  Called again with blocked caller ID, some dude answered and said the person I had been speaking to was in the hospital and that I would have to speak to another person for my refund who happened to be on the phone with another customer.  I was on hold for 11 minutes and hung up.  Filed credit card dispute with my bank to get my money back.

This report was posted on Ripoff Report on 02/01/2013 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Open-Box-Offroad/Jasper-Georgia-30143/Open-Box-Offroad-The-JeepHut-thejeephutcom-Rip-off-alert-Jasper-Georgia-1007277. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

From the customer

AUTHOR: Jeeper1 - (United States of America)

A refund was posted to my account on February 3, 2013 after I contacted the company via phone (2/1)  and three times via email (1/28, 1/31, 2/1) requesting a refund for an order that was out of stock and never placed.  That's a lot of work for a customer to get a refund when your own web site has terms and conditions that state, "Your credit card is not charged until the item is shipped."  You might want to revise your Ts & Cs.  I never received a note or call back from anyone confirming that my money was refunded, which is was what prompted me to really feel ripped off (how else is a customer supposed to know they're going to get their money back if there is zero communication?).

Refund received.  Case closed.
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#2 REBUTTAL Owner of company

Owner

AUTHOR: JeepHut - (United States of America)

I read the review above and must admit that it is mostly true.  The person handling his order did have a cardiac event and was hospitalized right after speaking with the customer on the phone.  72 hours later the customer did call and I personally answered since we were now short staffed and told them I could call them back or they could hold because there was a line of customers and only two of us here.  They decided to stay on hold and eventually hung up the phone.  I received an email from them stating that they were going to file this report and a charge back.  I stated we would refund their money promptly and did so within 15 minutes.  No charge back could have been filed as the refund was processed promptly.  I did apologize to the customer that we were short staffed due to more than one person being out on health issues. 

Unforutunately there is nothing else I can say about the report as I had it handled in the 15 minutes I was aware of it and the person originally handling it was in the hospital still.  

In regards to the caller ID, comment, we only had two people so it was probably just the luck that I had picked up on that one.

Again, I apologize to that customer. A refund was given. 



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