• Report: #1021658

Complaint Review: OpticalTel

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  • Submitted: Thu, February 28, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: Jason Burg — North Miami Florida United States of America
OpticalTel
1360 S Dixie Highway Suite #200 Coral Gables, Florida United States of America

OpticalTel opticaltel.com Aweful company ethics and customer service. Coral Gables, Florida

*UPDATE Employee: OpticalTel Quickly Resolves Customer Issue

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I have had an account with OpticalTel for 5 months. They have promised a speed of 6 or 18 Mbps and all I am getting is 2.5. The technical support has totally disregarded the problem and they hung up the phone.

If you want to do business with them - if you are a high-rise or a bigger association - please stay away from them since they will upset your residents and render their services completely useless.

The technical support is useless - if you have a problem they will convince you that you are wrong instead of helping you.

This report was posted on Ripoff Report on 02/28/2013 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/OpticalTel/Coral-Gables-Florida-33146/OpticalTel-opticaltelcom-Aweful-company-ethics-and-customer-service-Coral-Gables-Flori-1021658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

OpticalTel Quickly Resolves Customer Issue

AUTHOR: OpticalTel - (United States of America)

At OpticalTel, our mission hasalways been to provide the highest quality of service to all our customers. In fact, our success rate is quite high in customer satisfaction. However, with more than 100,000 customers, sometimes, we fall short of this goal to be proactive in adhering to customer needs. And in the case with this customer, although upload speeds were well within the tolerances of advertised speeds (19.25mbps down by 1.95mbps) sometimes there are misunderstandings in facilitating a solution-based approach. However, I am happy to report that we have effectively communicated with the customer and our technicians responded in less than 24 hours to provide the necessary support and technical expertise for a complete resolution.

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