Personal experience with OpticsFast. I sent in a pair of Cazal glasses, valued over $1,500.00, for repair on Feb 20, 2013. I received an e-mail from Becky S about a week later asking what repairs were needed. It was obvious, I sat on them and the lens had popped out and the arms were bent.
I sent a reply email with a follow-up phone call as to the damages. I was told I should receive an estimate for the repairs within a week. I did, the cost was $39.00 and an additional charge for shipping, which I had already paid in advance before mailing them in for repair. On Feb 27th I received the following e-mail. Once the invoice is paid, it will take an additional 3-5 to fix and ship your item.
"A tracking number will be sent to you via email once the item is shipped."If you have any further questions, please dont hesistate to contact us. After two weeks I call to find out the status of my glasses. I was told they were still in repair and I would receive an e-mail when they are repaired given a date for shipment.
March 6th, We will process this order and send you a tracking number as soon as it ships. Another two weeks and several phone calls later I still could not get a date that the repairs would be completed.
On March 20th I called and informed Becky that I wanted my glasses back, unrepaired immediately. I was told that they would send them back within in a few days.
March 27th I called and demanded they send my glasses back. I was told it takes steps in the process to send them back. I said how many steps and days does it take to put them in a box and mail them. I was hung up on.
April 1st I called and asked when would I received the glasses? Again, I was hung up on. I called back and asked for the owner again I was hung up on. It is now April 2nd and unable to communicate with anyone because as soon as I tell them my customer number I get hung up on.